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Npower Reviews

1.1 Rating 393 Reviews
3 %
of reviewers recommend Npower
1.1
Based on 393 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Avg Email Response Time
2 minutes
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About Npower:

npower is one of the UKs leading energy companies providing gas and electricity to over 6 million customers.

How do I contact Npower?
(1 year ago)
You can contact Npower by Live Chat, Telephone and Email.
(1 year ago)
0.00%
Industry Average
Switched to N-Power Select as they were best priced. However, priced low for a reason. You will never be contacted, you will never speak to customer services or a manager, you cannot get through on the phones and will also never be contacted once you've completed the 'website call me back service' . I'm astounded a company can be so poorly ran. Waiting for my contract to finish!
- Aaron
After ringing numerous times to discuss this, customer service couldn’t care less, took my complaint further and they still didn’t take it seriously.
- Anonymous
Two appointments not kept. Altogether 8 hours wasted. Telephone complaints incompetent and rude custpmer service manager, often cut off, kept on hold. Avoid like the plague.
- John aldous