Nustone Reviews

Name: Nustone
Rating: 4.10

4.1 Rating 131 Reviews

77 %

of reviewers recommend Nustone

Company Reviews

Questions

Metrics

4.1

Based on 131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

1206 700 599

Email:

vinnie@nustone.co.uk

Location:

Dobbies Lane, Marks Tey, Essex
CO6 1EP

Write Your review

Tell us how Nustone made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ashley

Jamie Hayward

Paul Smith

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really helpful”

Helpful Report

Posted 4 years ago

Hi Freda, This is great to hear. We're always happy to help!

Posted 4 years ago

“Very pleased with service and quality of product”

Helpful Report

Posted 4 years ago

Thank you for your kind words, John!

Posted 4 years ago

“Great product”

Helpful Report

Posted 4 years ago

Thanks, Russel!

Posted 4 years ago

“We ordered 2 pallets of porcelain slabs from Nustone some time ago, which arrived on time and were so lovely. We started on the patio and then realised we needed to extend it to double the size so needed to order another 2 pallets. Unfortunately they were out of stock and lockdown had started for Covid-19. We were very disappointed but we waited and they came back in stock about a month later. That delivery arrived and the patio is nearly finished and looks absolutely amazing! They have such a beautiful pattern that looks stunning so we’re very pleased! Thank you Nustone. Great product and service as always.”

Helpful Report

Posted 4 years ago

Hi Chantelle, Thank you for your order with us! We're glad that we were able to supply you with the matching stone to extend your space. It sounds like you have a fantastic project and we hope that you enjoy it for years to come! If there is anything we can do for you in the future, we would be happy to help! Kind regards, The Nustone Team

Posted 4 years ago

“Love the slabs,delivery was excellent arrived when they stated,however there were a few chipped slabs and a couple broken. Luckily we had enough.”

Helpful Report

Posted 4 years ago

Hi Christopher, Thank you for your kind words. We're sorry to hear that you had a few breakages in transit, but we have a simple claims procedure for this and are always happy to refund or replace anything affected. If there is anything else we can do for you in the future, we would be happy to help! Kind regards, The Nustone Team

Posted 4 years ago

“Efficient quick service in lockdown with quality products and very competitive prices. Highly recommend.”

Helpful Report

Posted 4 years ago

Thank you, Paula. We're glad that we could provide a our usual quick and efficient service during this tough time and hope that you are enjoying your new patio space!

Posted 4 years ago

“Over 10 percent of slabs were broken. Delivered late and as they were delivered late I was unable to check the tiles and by the time I could do that I was told nothing could be done as it was past the timeframe you allow for even though you didn’t deliver to your time frame. I will actively encourage others to not order with you!”

Helpful Report

Posted 4 years ago

Hi Kerone, We're sorry to hear that you had some breakages in transit and we have a simple claims procedure to follow for this so that we can refund or replace anything affected. I can see that we got your goods delivered in 3 working days and we are always happy to chase up our couriers on any deliveries which are a little behind. If there is anything else we can do for you in the future, please don't hesitate to contact us again. We would be happy to help. Kind regards, The Nustone Team

Posted 4 years ago

“Excellent service and product. Will use again.”

Helpful Report

Posted 4 years ago

Hi Andrew, We're glad that we've been able to provide you with a high-quality of service and product. We look forward to hearing from you again in the future!

Posted 4 years ago

“Great to deal with, no issues at all”

Helpful Report

Posted 4 years ago

Thank you for your order with us Andrew. We always love to hear that everything has gone smoothly!

Posted 4 years ago

“Very efficient slabs arrived a day earlier than planed 👍”

Helpful Report

Posted 4 years ago

Hi Lorraine, Thank you for your order with us. It's great to hear that we were able to get your delivery to you nice and quick and we hope that you're enjoying your new patio space!

Posted 4 years ago

“I am super impressed with Nustone, and in particular Jack, who was really helpful and patient as we had a number of back and forth queries. We eventually ordered our slabs with a requirement to be delivered within a few days and although we were promised it would be delivered by the Wednesday the following week, they arrived on Monday! Under-promised and over-delivered! Expectations truly managed. Not only were Nustone efficient, I received my delivery with two broken slabs and their post-sale service was as equally impressive as their pre-sale service. Broken slabs promptly refunded. If, like me you do a lot of research and reviews before buying online, I cannot recommend Nustone enough - should definitely be your first and only port of call. Only go elsewhere if they don’t have your items in stock - that is how highly I recommend Nustone. Well done and keep up the good work!! Oh, the slabs were of great quality and exactly as I wanted as well - bonus ;-D”

Helpful Report

Posted 4 years ago

15 minutes ago Hi David, It's great to hear from you! We're glad that we were able to exceed your expectations and provide you with the high-quality service that we strive for! It's been our pleasure to answer your questions and if there is ever anything that we can do for you in the future, please don't hesitate to contact us again! Kind regards. The Nustone Team

Posted 4 years ago

“Very professional and speedy service even in these difficult times”

Helpful Report

Posted 4 years ago

Thank, Martin! We've been working hard to keep up our regular levels of service during the lockdown and we're glad to hear that the hard work is paying off! :)

Posted 4 years ago

“Quick delivery and well packaged with no damages.”

Helpful Report

Posted 4 years ago

Thank you for your order with us, Anouska. We're glad that your goods have arrived quickly and without any damages! Kind regards, The Nustone Team

Posted 4 years ago

“Ordered online a crate of Indian Slate/Stone at the start of "Lockdown" Ordering and delivery was dead easy, Arrived really quickly and the driver was very helpful. Will order again in the future. Thanks for a good service.”

Helpful Report

Posted 4 years ago

Thank you for your kind words. We're glad that the process was nice and simple and that your goods arrived in good time! We look forward to hearing from you again in the future. :) The Nustone Team

Posted 4 years ago

“Even during these difficult times the service was first class.”

Helpful Report

Posted 4 years ago

Thanks, Glynn! We're all working hard to ensure that we can keep everything running smoothly and it's great to hear that our customers are happy with the level of service we offer! The Nustone Team

Posted 4 years ago

“Quality and delivery was as expected. Nothing to moan or complain but small discount would be good! ☺️”

Helpful Report

Posted 4 years ago

Thank you for your order with us, Sachin! If we can do anything else for you in the future, we'd be happy to help. The Nustone Team

Posted 4 years ago

“delivery good and well package. slabs in great condition on arrival”

Helpful Report

Posted 4 years ago

Hi David, This is great to hear! Thank you for your order with us. If there is ever anything that we can do for you in the future, we'd be happy to help. Kind regards, The Nustone Team

Posted 4 years ago

“We spent £2000 on porcelain paving which at present looks awful. The cement has left white marks all over the slabs which we have spent hours jet washing and trying to scrub off but it still looks awful. We are now waiting for a special cleaning solution which you actually sell to help remove this film. You also sell a porcelain tile sealer to use prior to laying the slabs to help prevent this problem. Thanks a bunch for not telling us all this, we would never have bought porcelain slabs if we knew about this problem and would have bought natural stone which we have used many times before without any problems of cement and grout residue clinging to the slabs!!!!”

Helpful Report

Posted 4 years ago

Hi Janet, We've called a few times and left a message but we've not been able to reach you. We are sorry to hear that you've had some issues with cement marks on your stone. We've have been selling our Porcelain Paving for a long time now and we have never had anybody with this issue before. When laying the stone, it's important to keep the slabs as clean as possible and ensure that any cement is removed before it has time to dry to avoid any like this. There are products available to help remove any residue and these are readily available from our website. These are not always necessary to buy along with the stone as it is always the customer's decision to assess whether to seal or treat the stone. We hope that you are able to remove the marks and if there is anything else we can do, please feel free to contact us directly on 01206 700 599 or support@nustone.co.uk. Kind regards, The Nustone Team

Posted 4 years ago

“Quick delivery excellent product been laid and looks great .Yhanks”

Helpful Report

Posted 4 years ago

Hi Michael, We're glad that you're happy with the results and hope that you enjoy your new patio space! Kind regards, The Nustone Team

Posted 4 years ago

“Very professional company ,would use again with no hesitation”

Helpful Report

Posted 4 years ago

Thank you for your kind words, Kevin. If there is anything we can do for you in the future, we'd be happy to help! Kind regards, The Nustone Team

Posted 4 years ago

Nustone is rated 4.1 based on 131 reviews