O2 Reviews

Name: O2
Rating: 1.41

1.4 Rating 1,018 Reviews

9 %

of reviewers recommend O2

Company Reviews

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Metrics

1.4

Based on 1,018 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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"The Reading assistant manager of O2 lost the most important memories of the 1st month of my newborns life, just to get a sale.\r\nMy husband went in as he had broken his phone and needed a new one. I met him at the shop and when talking to the assistant manager he said I could get an upgrade with a \u00a3200 cash back. I thought it sounded good but said I need to back up my phone. Whilst looking through my phone to see how to back it up properly the assistant manager put his hand out and said let me do it... I thought he wouldn't be in that position if he didn't know what he was doing... I handed him the phone and proceed to tell him I have alot of invaluable memories on there that I do not want to lose to which I was told he knows what he's doing. He said it was backed up handed me my phone and we went home to find nothing from my old phone was coming up on the new one. We went back to O2 the same day to be told I was being impatient and that I needed to leave it and let it all load up on the new phone. Extremely worried and distressed I went on to my laptop to see if my Google had been backed up with photos and videos but there was nothing. I logged on to my samsung cloud, again nothing backed up. We left it 24hrs and went back to O2. We were waiting for the same guy to have a look when another assistant took alook and saw that the phone had not been backed up properly. Finally the AM took the phone, reset and charged it, something started to happen, he was addiment that he had done it right because all the photo's from before it was last backed up by myself had started coming through. I told him these were from 2023 but again I was being told I was wrong and that I needed to let the phone do it's thing. We went home another 24hrs went by and nothing. I knew all the memories of my third trimester to the 1st month of my newborns life were gone and there was no way of getting this back. I couldn't bring myself to go back in the shop and talk to the assistant manager without getting angry or bursting into tears. I emailed O2 complaints explaining what had happened, I wasn't even looking to get anything out of it, just to make sure that this doesn't happen to ANYONE ELSE! and I've heard nothing back from them. I'm beyond heartbroken and crying all over again writing this and so so angry that they treat their customers this way! I will be going back to O2 and demanding that my contract is cancelled. I want nothing to do with them ever again."

Keeley

Jince Jose

Anonymous

Anonymous // 01/01/2019

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“Spent 1 hour trying to get through to O2 faults team. Flagged a fault 5 days ago! (we pay for a service levels package for faults to be resolve in 48 hours). Treated with an unhelpful attitude after having to call sales as customer service phone line doesn't seem to be working. This is for a Carehome where both the staffing team and services users are reliant on the phone lines for family contact and medical professionals.”

Helpful Report

Posted 2 years ago

“Wouldn’t recommend, I have been with them for almost 10 years and they charged my phone bill when I didn’t use it. I cancelled with them a month prior and double checked if I wouldn’t get charged and they said I wouldn’t. Got a shock when I saw they took money out still. Poor communication!!”

Helpful Report

Posted 2 years ago

“I’ve paid insurance for over 10 years! The premium also, the one time I needed help when my phone would not charge, I was told to go down the road to Asda where they have a phone shop!! Absolute joke! Cancelling insurance and changing provider! As soon as this contract is up! Not long now, I’ll also be changing for 4 other people in my household, you have lost our custom! I’m sure £350 a month from my household won’t bother you but I’ll feel better getting better custom elsewhere”

Helpful Report

Posted 2 years ago

“After being with O2 for 9 years, since I was 19. They have marked a default payment on my credit score for a measly £7.50. I have had a perfect credit score until this date. The situation had arisen when my mums contract, which is paid for by me, had ended and was moved to EE. Usually I get prompted by the O2 app or by text however it seems once an account is closed, the number is no longer assocaited with the account. This leaves any outstanding amount to go unoticed and I have found this has happened to multiple customers from a quick google search. The outstanding balance sat there for 8 months until I rang O2 asking why I had two O2 accounts under my credit report. They were unable to explain why I would have 2 accounts until I suggested it could be associated with my mums previous accout. They never texted, emailed or sent a letter to any of the available contact options they had. When questioned why I had not been contacted the support rep was unable to provide an answer. I requested for the default payment to be removed from my credit score however the rep said it was not possible even though I had seen it was from looking online. I then asked for a manager to call me back and was told they would call within 4 hours but this obviously never happened. Their unwillingness to help after leaving my credit score tainted with a mark that lasts 6 years prompted me to reach out to TransUnion directly to resolve the issue. I am lucky I was approved for a mortgage just before this situation otherwise O2 would have ruined an opportunity for me over £7.50. My conclusion about O2 overall is no matter how much loyalty you show to a company they couldn't give two sh*ts about you and their reps would rather say they can't resolve an issue than to go that extra step for their customers.”

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Posted 2 years ago

“o2 what can I say about them just that they are lies I ordered my Iphone 14 Max Pro 128GB I was told up two weeks when I called them I was told 3 to 4 weeks I kick off saying why did you tell me 2 weeks for then if its going to be longer I even asked for a manger to call me that never happened and its been over 72 hours that's how S*** they are they don't care about the Customer's at all and the Customer service omg its so poor its a joke I called up again trying to find out about my phone and I was told I will have to wait upto 6 weeks I just want my money back now and the credit Search on my name removed you can't do your jobs properly 2 week want to 3 to 4 weeks then to 6 weeks if everyone at o2 got covid I would have a party because they deserve it for lieing and wasting people time and money they network is all ways in problem in my area about 16 times this year and they can't even fix that what a joke please o2 say I'm lieing”

Helpful Report

Posted 2 years ago

“Still 💩 💩 💩 average intelligence people godbless. One day you will get a proper job. All the Dunces clown 🤡 🧢.”

Helpful Report

Posted 2 years ago

“Absolute pernicious company with sole intent on the extortion of customers .There is no difference in the way O2 behave and that of the Mafia. Threats and harassment to extort money one does not owe.When a contract of mine came to an end 02 continually took payment from my bank account regardless of the fact I had contacted them on several occasions stating I did not want to continue with the contract .After a few months of this theft by 02 ,I cancelled the direct debit with the full cooperation of my bank .I informed 02 that I had cancelled the direct debit to which 02 stated they wanted a cancellation fee despite stealing in excess of £300:00 from my bank account .Now the threats and harassment have begun ...sending letters demanding money and if not paid debt collectors will be sent to my home With libellous information put on my credit file....This behaviour is emotional and financial abuse Why are 02 able to send debt collectors to your home without first proving the debt is owed before the courts?...because if these cases were challenged by the alleged debtor the debtor would win ..The whole system of companies being able to behave in this way is appalling .”

Helpful Report

Posted 2 years ago

“i just start a new contract whit my old number after one week my phone cut off and my old number is lost,I have been calling them every day for the last 10 days to give my number back but I'm still waiting, my number is important to me,I didn't see anybody care. advice get out stay out from 02....”

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Posted 2 years ago

“Minus 10, absolutely disgusting service.”

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Posted 2 years ago

“I actually despise O2, please stay away from this corrupt and greedy phone company who change account details as it suits them, now they think it’s fair to lump two contracts together into one monthly bill, on the wrong main number and refuse to separate the bills?! Has anyone ever heard of this in legal terms? I can’t stand being their customer anymore and it’s just a question of waiting or paying off the plans to escape from these money mongers. You have been warned!”

Helpful Report

Posted 2 years ago

“Been with them since 1989 but now they are saying I’m no longer the account holder and won’t give me any details so I’m having to take my business elsewhere o2 is a shambolic disgrace goodbye to them”

Helpful Report

Posted 2 years ago

“FRAUD stay away at all costs! I've now been left with a heavy bill for an account I don't even own and never opened! They're just after free money without providing any services. Reported as fraud but determined as none fraudulent? How when I have not one service or device with O2 but I'm left with a massive bill? Stay clear of these scammers”

Helpful Report

Posted 2 years ago

“Data connection problem. Phone conversations about my data connection was very good, they suspected the issue sim card. Went to vist the shop explained the card issue, I was asked for ID proof , I was in possession of Gt manchester trvalling passed bank Debit card, the manager persistently insisted to see my Driving licence or passport Iargued the Travel pass with my photo graph Bank debit card plus the verification text code from customer service should be sufficient, she the manger still insisted to sight the Driving licence or passport I reasoned my problem to check the sim card issue as I don't receive data connection, she was not helpfull, I said fine I will stop using your service and put this card in the bin. I visited Gt manchester o2 shop.”

Helpful Report

Posted 2 years ago

“A customer for nearly 20 years but after being sold a broken phone when upgrading early, I received some of the worst customer experience that I have ever received. I had to go through multiple avenues to get someone to listen to my complaint after being fobbed off by employees, complaints team and many more.”

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Posted 2 years ago

“I am absolutely disappointed in O2. I have been phoning O2 to try and sort out a problem I have been having. I cannot access my app for O2 to see my bills etc. I have asked to speak to management and still waiting for the call. They keep saying it’s the technical department but nothing is getting done. Before I went on holiday I asked for they to correspond with me by email as I was overseas and I received nothing from O2 or technical department. I have been phoning about this issue since June 2022. O2 is not helpful and the management is very lazy and never bother to phone their customers that have issues to try help them. I do not recommend O2 as they lazy and shift blame. O2 is quick to debit but cannot help their customers sort an issue you out and pass the blame onto the other departments. I am disgusted!!!!”

Helpful Report

Posted 2 years ago

“Been a customer since the start. Spent thousands with them. Just had an extras bill for £185, not mine but O2 don’t care, they just want the money! Worst customer service I’ve ever experienced. We are now getting divorced and I will never go back to this one sided and abusive relationship ever again. Goodbye and good riddance.”

Helpful Report

Posted 2 years ago

“I can see the standard Of 02 Decreasing Basically when I phone up 02 As I’m trying to sort an issue out with my account They listen to what they want to listen to and I’ve never not Paid O2 bill I spoke to different members of O2 staff to try and sort my issue I Like I said I’ve always pay my bills I’ve been in the O2 shop in Weston Super Mare They’re more helpful than when you actually phone up O2 they just put the phone down when they want they explain about calls are recorded After a phone in O2 up about 7 time And get a nowhere my contracts out in Two months time I will not be going back to O2 after four years of being with them As I’m writing this message out o2 is calling me They ring You answer the phone they put it down That’s just happened 3 times The service is terrible”

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Posted 2 years ago

“A lot!! o2 set me up with what seemed a good o2 + Virgin Media deal. £25.99p a month for a mobile phone contract + Virgin Media broadband with free set up. Too good to be true? Well you know what they say. Anyway I fell for it. The direct debit of £10 per month was ok - but then Virgin Media started demanding £45 per month + set up of £35 when I was expecting the monthly charge to be £15.99p. A trip to my o2 shop where I was reassured that they would sort it out. After 2 months they still had'nt sorted it - just sat on the fence! I cancelled the Virgin Media direct debit whereupon they have given me another contract for £29 a month which I've cancelled within the cooling off period. So I've no idea where I stand with all this and am faced with having to fork out for legal advice. If you are thinking of going with these companies I'd say Beware! We need a pressure group to bring these powerful companies into line.”

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Posted 2 years ago

“2 and a half hours to change my bank details and still not sorted !!!! What a great service”

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Posted 2 years ago

“Literally the worst network in the world. Daily connection issues, daily poor phone signal. Even after 3 months of cancelling my contract they send me bills. Don't even think about going with them. They offered me a free 12 month contract and I still refused. I wouldnt be with them if they paid me.”

Helpful Report

Posted 2 years ago

O2 is rated 1.4 based on 1,018 reviews