O2 Reviews

Name: O2
Rating: 1.39

1.4 Rating 1,061 Reviews

8 %

of reviewers recommend O2

Company Reviews

Questions

Metrics

1.4

Based on 1,061 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how O2 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

"The Reading assistant manager of O2 lost the most important memories of the 1st month of my newborns life, just to get a sale.\r\nMy husband went in as he had broken his phone and needed a new one. I met him at the shop and when talking to the assistant manager he said I could get an upgrade with a \u00a3200 cash back. I thought it sounded good but said I need to back up my phone. Whilst looking through my phone to see how to back it up properly the assistant manager put his hand out and said let me do it... I thought he wouldn't be in that position if he didn't know what he was doing... I handed him the phone and proceed to tell him I have alot of invaluable memories on there that I do not want to lose to which I was told he knows what he's doing. He said it was backed up handed me my phone and we went home to find nothing from my old phone was coming up on the new one. We went back to O2 the same day to be told I was being impatient and that I needed to leave it and let it all load up on the new phone. Extremely worried and distressed I went on to my laptop to see if my Google had been backed up with photos and videos but there was nothing. I logged on to my samsung cloud, again nothing backed up. We left it 24hrs and went back to O2. We were waiting for the same guy to have a look when another assistant took alook and saw that the phone had not been backed up properly. Finally the AM took the phone, reset and charged it, something started to happen, he was addiment that he had done it right because all the photo's from before it was last backed up by myself had started coming through. I told him these were from 2023 but again I was being told I was wrong and that I needed to let the phone do it's thing. We went home another 24hrs went by and nothing. I knew all the memories of my third trimester to the 1st month of my newborns life were gone and there was no way of getting this back. I couldn't bring myself to go back in the shop and talk to the assistant manager without getting angry or bursting into tears. I emailed O2 complaints explaining what had happened, I wasn't even looking to get anything out of it, just to make sure that this doesn't happen to ANYONE ELSE! and I've heard nothing back from them. I'm beyond heartbroken and crying all over again writing this and so so angry that they treat their customers this way! I will be going back to O2 and demanding that my contract is cancelled. I want nothing to do with them ever again."

Keeley

Jince Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is one of the worst telephone companies you will ever come across, charged me for service never used, I will sue them On December 2022 I spoke to a representative and this dumb person after you give them the pack code did nothing with it useless staff member of the company and guess what on the 5th of February I contacted them was a nightmare to get my details through as they had never activated and asked why is my card not active yet since 20th December 2022 you fckers – and was informed on the 17th of January when tried to do the pack code had expired b-l-e-e-d-y dumb person in about 30th after I HAVE PLACED THE ORDER IF YOU TRY TO DO IT WHO THE (H) trained you for this don’t you know the pack codes have validity.?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? it was so difficult for me to convince and get the pack code in the first place and then you’ll don’t give a … about the customer And in the dues course I have spoken to so many people THE MONEY THAT YOU CHARGED ME I WANT A REFUND ?/? answer me here if not then will take it further!!!!”

Helpful Report

Posted 2 years ago

“Useless support: impossible to understand Tried to sign on to a Pay as You Go contract with O2. Signed up online and got a SIM. Then called them to give the the PAC to transfer number from old account. Had difficulty in understanding the Call Centre operator. Ended up with a monthly contract which I didn't want. And the number wasn't transferred. More attempts to contact O2: they have computerised triage system which is, well, just plain unhelpful. Then when I eventually got through I found I had two SIMs and the number had been transferred to the one I wasn't using. Could perhaps have been sorted, but since I could only understand one word in three of the person at the other end of the phone, it was clearly going to be difficult. Since I didn't want to have the same problem every time I wanted to contact support, I exercised my right under the 14-day cooling off period, and cancelled.”

Helpful Report

Posted 2 years ago

“Impossible to speak with a human Poor customer service”

Helpful Report

Posted 2 years ago

“Stay clear of this company on all costs the have no sympathy or empathy for anyone but over charging for poor quality of services”

Helpful Report

Posted 2 years ago

“I am being charged for o2 when i am not with o2 i had a simm card as part of a virgin package which i cancelled march last year i have never used simm card and no longer have it . I have been charged every month since and have just had a latge sum of money taken out of my bank i have spoken numerous timees and was told that it was cancelled which it hasnt . I have found customer services to be unhelpful and left feeling very frustrated”

Helpful Report

Posted 2 years ago

“I would give them a zero if i could, literally the worst company I have ever dealt with in my life - where do I start, the inept staff, the worst customer service ever, the useless managers”

Helpful Report

Posted 2 years ago

“three months ago I decided to change my contract with you and acquire a new phone with a new number, which meant a totally new contract. I went to one of the O2 shops (Kurfürstenpl. 5, 80796 München), canceled the old contract, and signed the new one. The salesman was very nice, and I felt like I was in good hands, he ordered the new phone and told me that my old contract was canceled and that I would get the cancellation by post, and that the new contract was supposed to start at the beginning of October. The contract I chose came with a tablet; I knew I had to register somewhere to get it, but the salesman told me he would take care of everything, I should not worry about anything, and that he will send me everything to my house. I went on vacation the next week for two weeks and came back on October 2, but I moved out the next weekend to a new apartment in Giesing. Since I returned from vacation I texted the salesman several times, called him, and even went to the same shop so many times that I lost track. He never canceled my old contract, and he never ordered the tablet, but in all our conversations, he kept telling me that he will send me the tablet and the cancelation of the contract. I got tired and on Dec. 6 I went to another shop and canceled my old contract immediately and asked for the tablet, of course, it was too late to ask for the tablet, and there they told me that I was the only one who could ask for the tablet, not the salesman. I have never felt so insulted and mistreated by a company as I felt with your Customer Service, all the lies from this salesman for over 3 months are just unexplainable. I am just staying with O2 because I already signed a new contract but keep in mind that I will never recommend this company to anyone, and I will never sign a contract with you again. You just lost a client and I know I won’t be the last one. I always heard so many bad things about your Customer Service, but I just refused to believe it because I had such a nice experience and now, I understand what people were telling me, they were right, and I hope I don’t have to deal with your company ever again. And the worst part is that a wrote a letter to O2 explaining everything and a month later the answered that they don't speak English. What a trashy company”

Helpful Report

Posted 2 years ago

“Big ripoff avoid at all cost they charged me £42 for using data in non EU country , I used it for 20 seconds for emergency at Mumbai airport, I been there customer for all my life”

Helpful Report

Posted 2 years ago

“Think twice before you buy anything from 02 shop, the service is very very poor, the staff very very rude with an arrogant attitude, they push you to buy. Then when something goes wrong, they won’t ever help you, they refused a refund when I tried to return a phone which hadn’t been used. They force you to buy phone sealed in a box then use that to say you must have done something to it. I will never go back there again, they made me ill. It’s the worst service I’ve ever experienced.”

Helpful Report

Posted 2 years ago

“I've been a long term loyal O2 customer. At some point they just stopped being a good value so, after a series of completely fruitless conversations with various O2 customer service assistants, I decided to leave. And here (surprise, surprise...) they started making problems. I asked for my PAC code and turns out I'm not able to receive it whilst abroad. I got advised to do it via website and it doesn't work either. I've emailed them but haven't heard back.”

Helpful Report

Posted 2 years ago

“Please please please please avoid!!!!!!!!! I have nothing more to say Shut down o2 immediately”

Helpful Report

Posted 2 years ago

“most horrible phone company to use in Uk. coverage is like 30 percent of the time, half of the call’s going to a voice mail, internet is not working half of the time. i called numerous times to complain and they apologised “ we working in the area… “ for 1 year they have been working in my area… i called them again week ago and after speaking to customer service, they said they will stop my service and even refund some money, instead today i was charged for 1 more month… also i am really disgusted with the dishonesty of their employees… i was in the o2 shop in chelsea to replaced my sim card. one on the employee, i think his name was Omar, hold me that i can get this tablet , only have to comeback on the next day and pay 100 £ and i can keep the tablet. he never told me that was an internet with sim on 2 years contract, even he put insurance on the tablet… so at the end instead geting cheap tablet for 100 £ , i had to pay cancellation fees… i have really bad experience with O2 , they have horrible service and their employees are laying to the customers… for them customers are to milk them for money… so if you want to save your nerves, pls just pass on this worthless internet company”

Helpful Report

Posted 2 years ago

“they are the worst company I have to deal with regularly. Terrible service, terrible customer service, pricey. Avoid at all costs. Pick anyone else.”

Helpful Report

Posted 2 years ago

“Worst service I’ve ever received terrible company”

Helpful Report

Posted 2 years ago

“Shockingly bad `customer service`. Despicable, deliberately awkward, going out of their way to be unhelpful. The absolute worst customer service ever experienced. Lucky, I didn`t punch the idiot and knock him out, it was that bad. My girlfriend bought a phone and a contract from o2 in Cribbs Causeway. After about a month the phone started going wrong, dropping calls, etc. O2 said there was `a mast down` in Clevedon and they were `doing everything we can to fix it`. This went on for about a month, still no signal while at home, so my girlfriend decide they had to go, and actually were in breach of contract as they coukldn`t provide the service, and after a reasonable amount of time, legally she should be able to leave the contract. Enter, the dragon. Oh my god, what a faff. We took the phone back, the stuffy manager said there was `nothing he could do`. This is after countless phone calls to o2 where they said `yes just take the phone back to the shop, we`ll end your contract, and give you £60 compensation for your trouble`, The shop knew nothing about it, and refused to help at all. The manager basically told my girlfriend where to go. phoned the o2 customer service from within the o2 shop to try to force some kind of resolution. The `customer service executive` on the end of the phone said `our systems are down sorry`. So another fruitless exercise. Eventually got through to someone who understood life, and they then said `give the phone to the manager and we can end your contact due to lack of service in your area`. Except the manager refused to physically accept the phone back, and refused to talk to his own company on the o2 phone in the o2 shop. WTAF??????? After many more phone calls to o2, finally someone in Bangalore said they would send my girlfriend a `jiffy bag` so she could return the phone to them. believe me when I say this, you could not make it up, absolutely ridiculous. That o2 manager, I feel sorry for anyone around him, he`s got a right chip on his shoulder. Jesus, what a absolute throbber he is. Avoid the o2 shop unless you want a living nightmare. Update; She never got the £60 compensation, and no one at o2 knows anything about it, apparently. Despite their calls being recorded. Funny that, isn`t it.”

Helpful Report

Posted 2 years ago

“This is such a worse and horrible customer service I have ever seen they promised me to gave me new phone iPhone 14 pro max and 40 percent discount price but then they even didn’t gave me the phone they just canceled this offer and wrote a note customer has been canceled how shame this is they even didn’t offered anything I was so shocked and tried to contact plenty of times no one was helpful they always misguided people and very stupid people this is really a shame”

Helpful Report

Posted 2 years ago

“A bunch of thieves and the worst network you can join. I will never be any worse with any other network. I have receuved the most disgusting service and the most demeaning experience having been with them for nearly ten years and spend over £100 for three family number I have had with them. Join any network but not this bunch of crooks.”

Helpful Report

Posted 2 years ago

“I cancelled my contract in August .. paid my final bill 30 days later October and November they continued to take direct debits of £39 per month. I complain. They advise they had not cancelled my contract despite me having this in writing from them. They have cancelled my contract today but tell me I now need to wait until December for any refund. I need that money they took unauthorised from my account today as other direct debit have now failed due to this. I complain about this and a manager promised they would call me back within 60 minutes. Did that happen... nope. Just awful service. Stolen money from my account and refuse to give it back to me until thier billing system produces a bill on December Awful Can't give zero stars or less so they get just one. Swerve o2 as much as possible.”

Helpful Report

Posted 2 years ago

“Overcharged after leaving 02 despite the fact that that I have received email stating “There is nothing to pay this month “ I got charged £579.52”

Helpful Report

Posted 2 years ago

“I'm my life I had a gun put to my head but the experience iv had since joining O2 from ee has been, I can't stress enough on another level! Takes 5 days to get your number swapped (they say same day) as they have what seems permanent issues with PUK codes. When you do get your number you then have 1 number to ring and a different number to text. O2 then say they will have to send me another sim which leave me again with no phone for 24 hours (probs another 5 days let's be real here) But the same day the sim was ordered they active it and it cuts you off completely from network. You make call number 65 in 7 days only to be told sorry that shouldn't happen and it will be another magical 24 hours before I get the sim reactivated that didn't work properly in the first place. Look at the reviews and stay well away. Even if cheaper it's not worth days/ weeks/ months of stress”

Helpful Report

Posted 2 years ago

O2 is rated 1.4 based on 1,061 reviews