O2 Reviews

Name: O2
Rating: 1.41

1.4 Rating 1,018 Reviews

9 %

of reviewers recommend O2

Company Reviews

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Metrics

1.4

Based on 1,018 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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"The Reading assistant manager of O2 lost the most important memories of the 1st month of my newborns life, just to get a sale.\r\nMy husband went in as he had broken his phone and needed a new one. I met him at the shop and when talking to the assistant manager he said I could get an upgrade with a \u00a3200 cash back. I thought it sounded good but said I need to back up my phone. Whilst looking through my phone to see how to back it up properly the assistant manager put his hand out and said let me do it... I thought he wouldn't be in that position if he didn't know what he was doing... I handed him the phone and proceed to tell him I have alot of invaluable memories on there that I do not want to lose to which I was told he knows what he's doing. He said it was backed up handed me my phone and we went home to find nothing from my old phone was coming up on the new one. We went back to O2 the same day to be told I was being impatient and that I needed to leave it and let it all load up on the new phone. Extremely worried and distressed I went on to my laptop to see if my Google had been backed up with photos and videos but there was nothing. I logged on to my samsung cloud, again nothing backed up. We left it 24hrs and went back to O2. We were waiting for the same guy to have a look when another assistant took alook and saw that the phone had not been backed up properly. Finally the AM took the phone, reset and charged it, something started to happen, he was addiment that he had done it right because all the photo's from before it was last backed up by myself had started coming through. I told him these were from 2023 but again I was being told I was wrong and that I needed to let the phone do it's thing. We went home another 24hrs went by and nothing. I knew all the memories of my third trimester to the 1st month of my newborns life were gone and there was no way of getting this back. I couldn't bring myself to go back in the shop and talk to the assistant manager without getting angry or bursting into tears. I emailed O2 complaints explaining what had happened, I wasn't even looking to get anything out of it, just to make sure that this doesn't happen to ANYONE ELSE! and I've heard nothing back from them. I'm beyond heartbroken and crying all over again writing this and so so angry that they treat their customers this way! I will be going back to O2 and demanding that my contract is cancelled. I want nothing to do with them ever again."

Keeley

Jince Jose

Anonymous

Anonymous // 01/01/2019

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“I would give 0 stars if it was possible, asked to cancel my contract and they assured me they would only to be billed 2 times the following months for a service I'm no longer using. They then proceed to send emails and automated voice messages saying it will effect my credit score. Worst provider I've ever used will never recommend to another person ever absoloute bunch of clowns.”

Helpful Report

Posted 9 months ago

“A complete waste of time after spending an age talking to someone who had no idea what he was doing did eventually put me thru to cancellations but i was then left in a loop gor a further 20 minutes at which point I'd had enough and ended the call”

Helpful Report

Posted 9 months ago

“Have been unable to cancel my contract for weeks due to their process. Last que I have been in it took 5 hrs to find out that I wasn't in the cancelation que. I believe this company makes it this difficult to try to retain customers. I will never have any service with this company again. STAY Away unless you want a nightmare”

Helpful Report

Posted 9 months ago

“I switched my account to other network provider after 18 Years from being with o2. Because I received very bad customer service and signal coverage. Now after 4 month switching the account and 4-5 times calling them to close my account (my contract with them already was ended), still they send me monthly bill and charge me extra for late payment!!! I paid about £100 extra for the sim card I Dont have and the service I don't use. every time I call them takes me about an hour on the phone and they promise to send me final bill and closing the account but again next month they send me a new bill !!! this kind of scam has to be stop by UK government”

Helpful Report

Posted 9 months ago

“VERY BAD CUSTOMER SERVICE, OPERATOR OVER THE PHONE HANGING OFF, DIDN'T CARE ABOUT MY CASE IT'S BEEN 6 DAYS AND MY LINE IS NOT WORKING, WENT 3 TIMES TO THE SHOP, BEEN WAITING 2 HOUS TO GET TO SPEAK TO SOMEONE AND NO ONE CARES !!!!! I M STILL LEFT WITH NO ANSWER”

Helpful Report

Posted 9 months ago

“Threatening letter to my 80yr old Mum who has dementia because she hasn't paid her £5.86. Account is now locked, so I can't pay it for her. Lost count of how many people I have been passed through to try and resolve it. Promised a return phone call. It never happened. Spent 1 hr 17 minutes on the phone waiting to speak to someone capable of helping. Tried X direct message, followed the instructions on Facebook to direct message. I just want to speak to 1 person who can help Customer service appears to be non existent Despite numerous phone calls and emails, today (a month later) I received 3 bills, 2 from 02 of different amounts £13.37, £17.72 and one from a debt collection agency for £15.24. I waited on hold for 24 mins to 02 and gave up, so paid the debt collection agency in less than a minute The time wasted to pay such a small bill was unbelievable because they obviously do not have enough customer advisors”

Helpful Report

Posted 9 months ago

“Worse network in the uk . Avoid it please for your own good . Highest prices and lowest internet signal”

Helpful Report

Posted 9 months ago

“Rubbish service and staff will misled you. I upgraded in November with an offer of that o2 still have not held up there incentives and I have chased this a number of times and they say they will raise this as a compliant they claim it will.be escalated but then do nothing. They just fob you off and lie to you. Rubbish service after 20 years I will be leaving o2.”

Helpful Report

Posted 9 months ago

“One of the worest company so far on the customer service no waiting for 50min for a reply having been transferred 3times . The overseas centre does not seem know what they are dealing with, The answer machine options is rubbish . It is really a waste of time and money.Nit to mention the bad signal and reception almost every where. Having been a broad and immediately used a local SIM even before getting if the airplane yet was charged almost 70poubds and been waiting on the phone to find out ,no answer sofar”

Helpful Report

Posted 9 months ago

“Shocking customer service . I think a 1 ate is too much , I called 02 3 times this last week and the average wait time is 47 mins, Custer service and response shocking. O2 have been taking money out from my account and set up a direct debit and they don’t know why the money has been taken monthly. There’s no fraud department. The staff are not clear me they don’t know answers to any general customer service.”

Helpful Report

Posted 9 months ago

“I have been with O2 on and off for roughly 10 years. Recently, their customer service has become terrible. You just simply ca't get through to a human being and often get left with an issue for days, or even weeks. I have been having an issue logging into the app and online portal for more than a year. I was first given some random email address to use as login. Then I was asked to register another email address to login. Just terrible. Not worth the hassle for a few quid saved. On top of that, my contract was £25 a month when I bought it two years ago. When I left earlier this month, it was over £34 a month ( a whopping 28% increase in just over a year as it became £34 just after a year). The only reason I rejoined two years ago was because they had a good deal through Mobiles.co.uk and their coverage where my house is is good, so I have 5G. I will do everything I can to avoid them in the future.”

Helpful Report

Posted 9 months ago

“Well I tryed to cancel my contract but thay said that could not find my account.this was after I was transferred to a different department after a hour of waiting.and thay said go to a o3store.”

Helpful Report

Posted 9 months ago

“Awful customer service. Over my 2yr contact I contacted them around 3 times and always ended up speaking to someone who spent 15mins asking how are you today and the usual scripted sentences. That's after the long wait to get through the automated options. The price hikes during the contract were a rip off. I've tried to call and email to pay final bill but its impossible. The automated service on all calls reject you if you're not with O2 anymore, Social media replies are robotic and useless. I've had an email off them I can't reply to, I've sent an email to their complaints and still nothing. I'll wait until the 8 weeks and contact the ombudsman. Terrible will avoid forever.”

Helpful Report

Posted 9 months ago

“I'm left with no choice but to share my agonising experience with O2. In a world where staying connected is paramount, O2's service in Brighton is nothing short of abysmal, and it's high time someone shed light on this ongoing issue. To say that O2's service in Brighton is awful would be an understatement. It's a complete nightmare. The most glaring problem is the utter lack of reliable mobile data connection. As soon as you step out of the comfort of your home Wi-Fi, you might as well be stranded on a deserted island, cut off from the digital world. This is not a sporadic issue; it's a pervasive, long-standing problem that has plagued Brighton for several years, and it's become unbearable. From late summer 2023 to January 2024, the issues have been non stop and I am basically without a phone. One would assume that a company as prominent as O2 would take the initiative to rectify such a glaring issue. More so when even the BBC has reported on this never ending issue the city is plagued with. However, this is far from the truth. Complaining to O2 about their woeful service in Brighton seems to fall on deaf ears. Instead of addressing the problem, they respond with nothing more than a bill for the remaining contract. It's as if they're completely oblivious to the fact that their infrastructure in Brighton is failing on a monumental scale. The result? I find myself trapped in a never-ending contract, paying for a service that's effectively useless. I am constantly cut off from my friends, family, and colleagues, with no hope of resolution in sight. O2's customer service is a frustrating exercise in futility, leaving customers like me paying for their failures while receiving absolutely no support. In an era where reliable mobile connectivity is crucial for both personal and professional life, O2's negligence in addressing the dire service issues in Brighton is unacceptable. It's a blatant disregard for their customers' needs and a stark example of corporate indifference. If you're considering O2 as your mobile service provider and happen to live in Brighton, I strongly advise against it. Save yourself the frustration, the constant disconnection, and the fruitless complaints, and look elsewhere for a mobile service provider that values its customers and their need for reliable connectivity. Companies like o2 should be shut down.”

Helpful Report

Posted 9 months ago

“Horrible! First you can't take a back pack inside the arena and they charge you £10 at the bag drop area. Everyone walking with their merch in their hands as you have no where to put it ofcourse. Really unfair treatment and horrible horrible security and staff ! EXTREMELY rude and don't even bother to listen to you. Staff really goes by who they like and rules aren't for everyone just for who they want only. Never again i will step in the O2 arena ever again ! Not to mention that 1 beer is £8.95, what a joke !”

Helpful Report

Posted 9 months ago

“can’t believe how poor o2 are as a business one of the worst teams in the world”

Helpful Report

Posted 9 months ago

“Terrible company liing to you all the time keeping your number hostage like terrorist and demant a £15 fee for transfer your number!!”

Helpful Report

Posted 10 months ago

“Terrible service and huge price hikes. On hold for over an hour then got put through to 4 different people. Unable to cancel my contracts”

Helpful Report

Posted 10 months ago

“Worst network provider on the planet! Whatever you do don’t join O2. After being with them for a year plus they then decided to double my payment on a 2yr contract stating it was vat ridiculous. On changing providers 3months down the line they’ve sent me £61 bill saying they’ve given it to a depth collector eventhough I’m with another network and paid off my contract with O2. Worst Customer Service, Worst Network Service it’s day light robbery. They prey on vulnerable being a big company bully overcharging small customers as they know they can’t do anything about it. Despicable”

Helpful Report

Posted 10 months ago

“Beware of this company - good when you join, but beware - they won't provide any help when you want to finish your contract”

Helpful Report

Posted 10 months ago

O2 is rated 1.4 based on 1,018 reviews