O2 Reviews

Name: O2
Rating: 1.39

1.4 Rating 1,063 Reviews

8 %

of reviewers recommend O2

Company Reviews

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Metrics

1.4

Based on 1,063 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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"The Reading assistant manager of O2 lost the most important memories of the 1st month of my newborns life, just to get a sale.\r\nMy husband went in as he had broken his phone and needed a new one. I met him at the shop and when talking to the assistant manager he said I could get an upgrade with a \u00a3200 cash back. I thought it sounded good but said I need to back up my phone. Whilst looking through my phone to see how to back it up properly the assistant manager put his hand out and said let me do it... I thought he wouldn't be in that position if he didn't know what he was doing... I handed him the phone and proceed to tell him I have alot of invaluable memories on there that I do not want to lose to which I was told he knows what he's doing. He said it was backed up handed me my phone and we went home to find nothing from my old phone was coming up on the new one. We went back to O2 the same day to be told I was being impatient and that I needed to leave it and let it all load up on the new phone. Extremely worried and distressed I went on to my laptop to see if my Google had been backed up with photos and videos but there was nothing. I logged on to my samsung cloud, again nothing backed up. We left it 24hrs and went back to O2. We were waiting for the same guy to have a look when another assistant took alook and saw that the phone had not been backed up properly. Finally the AM took the phone, reset and charged it, something started to happen, he was addiment that he had done it right because all the photo's from before it was last backed up by myself had started coming through. I told him these were from 2023 but again I was being told I was wrong and that I needed to let the phone do it's thing. We went home another 24hrs went by and nothing. I knew all the memories of my third trimester to the 1st month of my newborns life were gone and there was no way of getting this back. I couldn't bring myself to go back in the shop and talk to the assistant manager without getting angry or bursting into tears. I emailed O2 complaints explaining what had happened, I wasn't even looking to get anything out of it, just to make sure that this doesn't happen to ANYONE ELSE! and I've heard nothing back from them. I'm beyond heartbroken and crying all over again writing this and so so angry that they treat their customers this way! I will be going back to O2 and demanding that my contract is cancelled. I want nothing to do with them ever again."

Keeley

Jince Jose

Anonymous

Anonymous // 01/01/2019

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“Poor O2 service regarding Nuisance texts and calls Currently some mobile handsets such as Samsung devices do not have blocking of nuisance texting and voicemails. Even when devices such as Smartphones have a blocking facility the offending call goes to voicemail and the nuisance text still gets through to 'spam'. Therefore the nuisance caller thinks they can still communicate with ther recipient. Users can approach their network provider such as O2 to delete their number and replace it with a new number. O2 claims that this makes the number 'dead' and no one can communicate further with it. What they do not say is that although voicecalls state 'number cannot be connected', the nuisance caller can still send texts to the number even if the number has been 'deleted'. Therefore even if the user does not receive the text, it means the sender thinks it has gotten through. This puts the recipient at risk if it is a stalker. O2 refuses to change their policy. This requires petitioning your MP to resolve this issue. This has completely put me off O2. I will be looking to obtain a BT sim instead. BT enables users to block nuisance texts and calls.”

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Posted 6 years ago

“they lie about coverage and cheat to get paid they are thives and steal your money by saying a phone will work when ig won't”

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Posted 6 years ago

“bought a phone from O2 ,due for delivery Monday ,delivery delayed !!! Rang up told it would be delivered Tuesday ,Guess what delivery delayed !! Does anyone know what they are doing at O2? SPENT 40 MINUTES ON PHONE TRYING TO SORT THIS OUT STILL NON THE WISER!!! Order number ms-309928718”

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Posted 6 years ago

“The WORST provider and the WORST customer service! I'm VERYYYY DISAPPOINTED! They are VERYYY improfessionnel! Even when I decided to change the provider, I have a trouble to unlock my mobile which I bought from them 3 years ago. I have been struggling for a month with their customer services by phone and live chat! They can't understand the issue, and even if they do, they don't act to resolve it. I REALLY regret I have bought my phone from them!!! It's really annoying and frustrating dealing with them!”

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Posted 6 years ago

“Hi, just to warn you, I experienced extortion of money from o2 after finishing 12 months contract. I decided to leave them, when o2 refuse to pay cashback, which make looks my deal overpriced for one year. after 2 months since transferred my number to Giff Gaff, still keep receiving bills and have to explain several staff members that everything was paid. every time appologize and assure me that is sorted now. today I received reminder letter with threats!! and my case is still not solved. think twice before join o2. Giff Gaff is cheaper version with same coverage, as is no live support team. believe me, it's twice better then o2 customer service!”

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Posted 6 years ago

“O2 customer advisor searched for the solution on Google. Totally untrained stuff. Very poor quality of network /signal/data and it is expansive. Worse customer support! I spent today 49min48sec on the phone with an O2 advisor to solve a small problem ( 0345 number goes straight to my voicemail stopping me from banking ). The O2 advisor went on Google to search for the solution !! And problem is not solved and i have to wait for 24 hours for the technical team to get back to me!!!Plus this Lady argued with me which is the worse for being in customer service !! Ridicules!!! I have been with o2 for 10 years and this is not the 1st time it happened in the last year. im very disappointed!”

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Posted 7 years ago

“Great communication and understanding of my request. Deal with speedly”

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Posted 7 years ago

“I bought a sony experia xa1 ultra from a o2 shop and had it unlocked by o2 so that i could use my old sim card after a few months the phone developed faults and i sent it back to the o2 for repair, they repaired it but they had locked it back to their network i was not told that this would happen so i was not sure what was wrong with my phone when i received it back. After getting multiply codes from o2 to try and unlock my phone it ended up locking the handset and i can no longer use it as a phone i rang they up many times trying to get the correct code to unlock my phone and each time i was told a code would be sent to your email withing 72 hours or 7 days or within the hour and each time they never sent a code. They eventually sent me out a replacement phone but it was the wrong model so i sent it back for the correct model phone. They sent my out a damaged reconditioned phone with a pickle out in the centre of the screen. I rang them us spoke to a manager and they told my that they could not send me out another phone and that they could not send me out an unlatching code for my phone because it had never had a o2 sim in it and told my to fix it my self or speak to sony. all this was over 7-8 weeks of me being patient and waiting the times they said. Its the worst customer service i have ever had and would never be with o2 again and would never recommend they to any one.”

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Posted 7 years ago

“To purchase a phone with a guarantee that I will have service at my home location, all good to start with but then no signal unable to make or receive calls, originally was told no problems in area, finally after multiple enquiries from me I was told that there was a mast down and the engineers are working on it, for over 2 months now. I have missed important calls from hospital and other urgent messages calls dropping out. Then I finally got to talk a manager Julian a who explained all to me, she said that O2 do not guarantee coverage and that my calls were affected by my house as it was made of brick.... wow that's so efficient of her, specially as my problems were so erratic perhaps my house bricks change with weather, temperature, or for some other reason, fed up with being lied to misled and treated like an idiot, good old O2 least you made me laugh.”

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Posted 7 years ago

“moved my workplace and no O2 coverage, requested a pac and they want to charge me full price on my contract even though they can,t provide the service, joke of a company”

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Posted 7 years ago

“They keep taking money fRom me for a service not used for 2 years!! Unacceptable.”

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Posted 7 years ago

“Have had so many issues, I can't be bothered to put them all here, but customer service is dishonest and unhelpful in my experience. Have switched between O2, Vodafone and EE over the last few years. EE weren't great, and Vodafone even worse, but O2 are one of the worst companies, let alone mobile providers, that I've ever used. Will leave my contract as soon as possible and go back to the lesser of all evils EE.”

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Posted 7 years ago

“I, Like the person below me, just took out a contract after being PAYG for years. Now, less than a month later, I'm being told of a price increase. Went to the chat and got quoted passages from theT's and C's. Also, when I went on the (suposedly) customer only community posts, I got bombarded by "you should read your contract" and "it's not O2's fault, everyone does it". I thought we'd left the days of sneaky price hikes. I negotiated a years contract and would anly expect an increase when that contract ends.”

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Posted 7 years ago

“Just taken out a 24 month contract not even in it a month yet and they are hiking up the cost! All the usual patter from customer services with "it's in the Ts & Cs". That does not make it right at all, like most people you budget for this and agree a price for the contract I don't appreciate being ripped off. It is about time Ofcom put a stop to this in contract price rises it is grossly unfair and even more so that you cannot reject it and cancel the contract without penalty.”

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Posted 7 years ago

“I was a customer for 7yrs! Finally plucked up the courage to leave only to be hit with a £100+ charge! Disgusting and disgusted- I wish the ombudsman would do something about rip off companies like this!!!”

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Posted 7 years ago

“Dreadfully complicated to leave!”

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Posted 7 years ago

“Can't speak to anyone.. wanted to start pay as you go with them. Wasn't able to top up nor speak to anyone about it. Don't know how they get customers!!!”

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Posted 7 years ago

“As a customer I am getting more frustrated and unhappy with the service from O2, I was promised a call back from a manager last Thursday and I am still waiting! They have admitted that they have made an error with our account, an error that could have a lasting negative impact on our business, however the only response we have received is that it is not their company policy to put this right. Does anyone really think that this is acceptable customer service or is it simply that they do not care about their customers?”

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Posted 7 years ago

“They offered me best mobile sim with mobile plan and completed the process without any problem. Best thing is that if I have to walk out of plan before completion, I only need to pay for my phone and that's it.”

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Posted 7 years ago

“STAY AWAY from this excuss for a company, i was treated like dirt, i am disabled,and through no fault of my own,they left me unable to use my phone for 5 days,this was severe case of treating your customers with contempt,then they tryed to blackmail me to stay with them, i kid you not”

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Posted 7 years ago

O2 is rated 1.4 based on 1,063 reviews