Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.83

3.8 Rating 1,752 Reviews

71 %

of reviewers recommend Oak Furniture Land

Company Reviews

Product Reviews

4,479

Questions

Visit Website

Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

Write Your review

Tell us how Oak Furniture Land made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oak Furniture Land 2 star review on 25th September 2024

Nadejda Pattiyage

Oak Furniture Land 5 star review on 29th July 2024

Julie T

Oak Furniture Land 1 star review on 20th June 2024

Dhnw19672

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a dining table and chairs today and had the pleasure to speak to Grace Fitzgerald who handled every question and query very capably and always with a cheery and helpful disposition. A real asset and such a nice change to speak to someone clearly enjoying her job and wanting to help customers above all else. Thank you”

Helpful Report

Posted 4 years ago

“Bought two two seater Grayson electric recliners. I also bought the additional insurance. After about a year the furniture started sagging. After endless emails asking for the furniture to be repaired and being constantly refused I gave up. A complete waste of money!”

Helpful Report

Posted 4 years ago

“Got a bed and 2 side tables delivered on 23rd if this month. Called them to do a price match as the prices fell by £87 , asked their customer service for a price match today. They refused stating that I should have requested for a price match before delivery even though they reduced the prices before delivering the furniture. Extremely unhappy and will never be purchasing from them again. Was on call with their customer service for 50 minutes only to be told they cannot do anything to help! Also waited over 2 months for delivery only to see the price fall on delivery date.”

Helpful Report

Posted 4 years ago

“Totally baffled!! Totally baffled!!! Ordered sofa in October with delivery 23/12, recieved text and email stating delivery would be 23/12 12.30- 15.30. At 16.30 no delivery so contacted customer service to see if everything OK, was told it was on route from Manchester and was the only delivery (quite a specific explanation), 17.10 I called back as no delivery- was told that the actual delivery date was 24/12, I explained that I had recieved confirmation that it was 23/12 and that I am working on 24th so could not accept delivery on 24th. Put on hold for a while then told the item wasn't in stock due to import delays with Covid 19 issues. 3 reasons for non delivery now in less than an hour!! I am fully aware of problems that covid has caused (I am a nurse and have worked throughout the pandemic) and would have been disappointed but not angry if someone from Oak furniture Land had just informed me of this. However due to being given 3 reasons am unsure what I actually believe, not particularly a good way for a customer to feel about a company??? Furthermore there now appears to be x2 sofas in my online account, x1 Which I clearly did not order. Am eagerly awaiting an honest and timely update from Oak Furniture land. 24/12 Recieve phone call whilst in work- delivery men are outside my home!! I asked them to read me the invoice and lo and behold its the 'other' sofa that I have never heard of. Told them it was not my order and to take it back. Spoke to customer services who stated they had sent a replacement while the actual sofa not in stock. I asked them if they had ever thought to contact me and tell me about this, no they just thought they would send me a replacement without my knowledge. I would have then unpacked it and only then realised!! In summary- - Diabolical customer service - At no point did anyone inform me about what was happening!! - Tried to delivery a completely different sofa without informing me”

Helpful Report

Posted 4 years ago

“Received my delivery today,and the delivery men left me with a gigantic box and it’s waste contents,and when I told them that I paid extra for the service they told me that it was up to me to get rid of all the rubbish,as they do not do it,I tried to explain that my wife and I do not venture out much because we are both severely disabled,and the Covid illnes around,and now we are left with all the rubbish to get rid of and I do not know how because as I said we are not going out,we will never buy again”

Helpful Report

Posted 4 years ago

“Purchased two electric leather recliners 2 years ago, the seats are now sagging and the leather seats stretched and looking terrible So don’t buy these cheaply poor quality China products You have been warned”

Helpful Report

Posted 4 years ago

“Bought a Nebraska corner sofa and after a month the seats have lost all integrity and I'm practically sitting on the wooden frame now. Aesthetically they look like they are buoyant and can hold weight however after 10 or so minutes of sitting on them you sink to the base of the sofa itself and I've now started to had back aches because of it. AVOID”

Helpful Report

Posted 4 years ago

“In August we visited the Nottingham store order and paid for furniture to be delivered to the republic of Ireland on a date you deliver to ROI, since our order and taking our money you stop delivery then tell us we have to get it delivered or cancel!!! absolutely disgusted in your company. You haven't for filled what you promised. I expect the money back in our bank ASAP!!!!! the cheek of offering us a voucher when we are not in the UK anymore You are a JOKE”

Helpful Report

Posted 4 years ago

“Order late goods damage half orders still on ship we ordered in August”

Helpful Report

Posted 4 years ago

“Absolutely disgusted! Bought a leather reclining chair and within a year the leather discoloured. I had taken out the insurance policy they push as point of sale only for Homeserve to come out and say I am not covered. A leather chair that lasts months?? Avoid!!!”

Helpful Report

Posted 4 years ago

“Stay away. Do not buy from them. The leather dining chairs are not leather but PVC. They cracked and peeled off.”

Helpful Report

Posted 4 years ago

“Extreme poor quality. We have spent a huge amount of money on bedroom furniture over the past few years and have been very happy up until now. We decided to purchase a bed and mattress also...Both arrivedpromptly, however after only 4 weeks of using the bed the mattress (an Orthopedic one) started to dip where we slept. I registered a complaint and they sent out a young boy to check measurements etc. He advised it was normal and this was known as a North/South divide !!!!!...My husband and I disagreed but gave the benefit of the doubt..after a further 2 weeks we noticed it has worsened, so again put in a complaint. Please note at no stage did we get a copy of any report and NOBODY from Oak Furnitureland contacted us. Customer Services (when I finally got through to them) moaned saying no point in sending a 2nd person out as Id already had 1 report....The 2nd person arrived did same measurement and stated it was in legal requirements and all mattresses have this issue.... I dont think so, we previously had a mattress for 10 years that never went like that....they refused to replace or even give me my money back, even when I stated I had been sold sub standard goods....so now I have had to purchase another mattress (definately not from them). Inthe meantime I have emailed theChief Executive to state he has poor customer service staff as well as selling sub standard goods....absolutely disgusting service, no loyalty to any customers whatsoever”

Helpful Report

Posted 4 years ago

“Stay away from this company. Brought some what we thought were good quality sofas only to find after 2yrs that they looked like 20yrs old. Reported it only to be told that was general wear and tear. We also took out protection plan, that was the biggest waste of money ever. The leather is definitely not leather. Don't go anywhere near this store, rubbish quality. Might last 12 months if you are lucky.”

Helpful Report

Posted 4 years ago

“When I placed my order we had been flooded so I asked them to make the delivery date 3 months ahead as I was unsure when I would be ready to receive it.I emailed my request for an earlier delivery and was called back by Paula. She restored my faith in customer service as she went above and beyond to make sure we got our order earlier. Thank you Paula . All customer service advisors should take a leaf out of your book.”

Helpful Report

Posted 4 years ago

“Leather just cracks off dinning chars after a year!”

Helpful Report

Posted 4 years ago

“I was in the Inverness store and was disgusted at how rude the Three horrable guys were i was looking to buy furniture but would never enter the store again...”

Helpful Report

Posted 4 years ago

“Terrible company ! Bought a leather 3 piece recliner suite and after 2 weeks of use the leather became distorted and uneven. Complained to Oakfurnitureland who sent Homeserve to inspect it. He merely used a hot air gun to try and shrink the leather but this did not work. His comments where, we do not class this as a fault. Disgusting.”

Helpful Report

Posted 4 years ago

“Ordered the Roman desk on a 13 week delivery and was expecting it on 28/09/20. On the morning of the 28th I got a text telling me to rebook delivery, when I checked the first available date was the 11th Jan 21. ANOTHER 15 WEEKS!!!!! How on earth can they tell me this on the day I was expecting it to come??? Surely they must have known sooner. 45 Minutes waiting on the phone I finally got through and asked for a refund. I am now stuck with no desk as most are out of stock around the country with people working from home. I will never shop there again. Please be warned.”

Helpful Report

Posted 4 years ago

“I was shopping online for a new bed, having previously looked. Decided to put some details in and begin the checkout process to see delivery slots... didn't want to pay £50 for ddelivery, so thought I'd give it a couple of weeks. Was also planning on a double/triple wardrobe and bedside to match so worth waiting. Received a call from Kai at 8pm the same day (Sunday) asking me what the problem was. I explained that I'd wait for free delivery and he kept pushing for the sale. I said I'd wait as I don't need the bed this instant and he asked me why I was shopping for one then. Bad attitude, aggressive sales people calling me without consent... too many red flags and a picture of what's to come with these people. I'll be looking anywhere BUT Oak Furnitureland.”

Helpful Report

Posted 4 years ago

“The Cranbrook series has been terrific”

Helpful Report

Posted 4 years ago

Oak Furniture Land is rated 3.8 based on 1,752 reviews