Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.83

“I want to give my thanks and praise to Chris in Eastbourne today as not only did I receive excellent customer service in store and again repeatedly changing my deliver but today I have changed one of my items and the other item has since reduced . Not only did he change my item but he gave me the extra saving to one of my other items . His kindness has blown me away . Please pass on this review to him on my behalf”

Helpful Report

Posted 1 year ago

“Delivered a faulty sofa twice - both times it was poorly packaged and damaged in transit on top of having manufacturing faults. It was clearly a faulty line of sofas which they were aware of - the delivery guys said this was a known issue but OFL keep on pushing out the sofas anyway hoping people will keep them and just opt in for someone to come in and repair them, pretending not to know about the issue. Their customer service start off very polite and become very unfriendly super quick when you refuse to accept someone coming round in 5 weeks time to upholster what is clearly a faulty, low quality item that you've paid full price for. Truly poor quality products and poor customer service. This farce has been going on for 3 weeks now and no closer to a resolution. I'd advise staying away from this retailer”

Helpful Report

Posted 1 year ago

“Bomarded by a salesman as soon as we walked in! Asked to be left alone just to look around. He couldn’t leave us alone and kept following us and trying to talk and sell! We again asked to be left alone but he still found us and tried to engage with us. We left the store and would never buy from this company.”

Helpful Report

Posted 1 year ago

“Apalling company, appalling customer service. My elderly grandmother waited 3 months for her sofa to be delivered following moving back to the UK, relying solely on the stools that she was able to bring back. Upon delivery of the sofa, the wrong sofa was delivered and the next available delivery was another 3 months after this. Having shared with the company the situation, we were informed my grandmother would receive compensation as well as being able to keep the incorrect sofa as a goodwill gesture. We were continually fobbed off when chasing an update on this ("we will call you tomorrow" or "the handling agent isn't in the office right now") before finally being told the most we would receive is a £50 in-store credit coupon for a company we would never dream of using again. Please avoid at all costs.”

Helpful Report

Posted 1 year ago

“We didn’t purchase anything in the end. We could have spent over £2,000 at least. Put off by the hard sell. As soon as we walked in, we had a salesperson confront us. She asked what are we looking for. We said we just wanted to look around. We proceeded to walk around looking at leather sofas. Everywhere we were we found her sitting at a dining table, or on a sofa constantly asking us if we had found anything of interest. Totally put us off, and we left the store. Never again. Merthyr Tydfil Store.”

Helpful Report

Posted 1 year ago

“Excellent products at great prices, but their operational capacity, customer service, and reliability is shocking. I ordered a bed from them and booked in a delivery date. I took the day off work. I receive a text halfway through the day saying the wagon has broken down and will be arriving later. I wait 3 more hours. I receive a new text saying the delivery has been cancelled. I call customer service who said the words ‘so sorry’ but actually sounded like she couldn’t give the slightest slice of care in the world. I explained I have had to take time off work, can we rebook for a weekend. Nope. New date agreed, I book time off work. The day comes I receive a text saying your order will be delivered between 10 - 2. Then another message lands straight away. Sorry part of your order is missing (it’s a bed!), so half of it (the headboard) will need rebooking for a later date. Firstly, they had my complete order for the first failed deliver attempt, so where has it gone since then? Secondly, what bright spark though sending half a bed would be a good idea? So now I have lost three days of work waiting to receive my one complete item. An absolutely abysmal shower of brown stuff, and I will never use them again, and let everyone I know to steer well well clear.”

Helpful Report

Posted 1 year ago

“A nightmare from start to finish. We have purchased from OFL a number of times over the years and had no problem with the service provided or quality of furniture supplied. Of course, this was prior to OFL being taken over by Davidson Kempner. The company has now clearly lost interest in customer care and their product quality which has drastically declined. So, having ordered 2 settees on 12/11/22 with a 17 week wait time as manufactured in Vietnam, we received them in March only to find half of the recliner settee was a different colour and material. We couldn’t believe this but it apparently happens more often than you would think. We also couldn’t believe the delivery guys broke our front door threshold and didn’t even have the decency to tell us! We were eventually passed to OFL’s customer relations team as customer services were not helpful. The settees were reordered and we were assured we would have a smooth journey moving forward as the customer relations team would now oversee the replacement order and this time the settees would go through a rigid quality check to ensure they were not substandard, faulty or a mismatch. When we received the replacement settees 17 weeks later in July (after they went through the quality check) one shoulder of the 2 seater did not slot in properly leaving an unsightly gap and the 3 seater electric recliner settee made an horrendous screeching noise which worsened the more the recliner button was pressed. At least the fabric matched this time! Homeserve were sent out to inspect and advised the motor was operating correctly and the noise was due to the settee being over padded causing the fabric to rub!! The technician proved this by separating the two sections and operating the recliners and sure enough, no screeching noise. He said the noise MAY fade through time but could not guarantee this. We could not believe we were in this position, especially when the settees had “allegedly” been quality checked. Turns out the “quality check” was just to ensure the pieces matched – the settees were not fully assembled with recliner mechanism inspection. We therefore cancelled the order. A time slot of between 7pm-10pm was allocated for the collection of the OFL faulty settees. Again, not happy as we didn’t want strangers in our house when we were about to go to bed but this is just another example of the disrespect OFL show customers. We shouldn’t have had that time slot forced on us. We then discovered the settees would go to landfill, again this is not uncommon. An environmentally responsible business??? …. I think not. Regarding customer care, you are not given a specific customer relations team member to deal with your issues which simply adds to the frustration. Every time I sent an email seeking information, I found a missed call on my phone. I repeatedly advised my phone is on silent as it is not convenient for me to take calls and that I want written responses to my emails but this instruction was ignored. I have never experienced a company who respond to emails be telephone, very unprofessional. There was also a great deal of inaccurate information provided that I had to seek clarity on, again frustrating. On the occasions I was forced to call them in response to voice mail messages, I was left on hold for long periods before eventually getting through only to then be bombarded with securing questions before they would discuss what “they” called me about! At the end of this fiasco I was advised as the order was cancelled there is nothing to offset financial compensation to so we were “awarded” an OFL in store voucher (don’t laugh). This was to compensate for the months of stress, anxiety, inconvenience, upset, telephone conversations and the vast paper trail of emails. A voucher is of course useless to us as we will never shop with OFL again but guess what …… we can inflict pain on others by giving it to someone else to use!!! Will NEVER purchase from OFL again.”

Helpful Report

Posted 1 year ago

“A nightmare from start to finish We have purchased from OFL a number of times over the years and had no problem with the service provided or quality of furniture supplied. Of course, this was prior to OFL being taken over by Davidson Kempner. The company has now clearly lost interest in customer care and their product quality which has drastically declined. So, having ordered 2 settees on 12/11/22 with a 17 week wait time as manufactured in Vietnam, we received them in March only to find half of the recliner settee was a different colour and material. We couldn’t believe this but it apparently happens more often than you would think. We also couldn’t believe the delivery guys broke our front door threshold and didn’t even have the decency to tell us! We were eventually passed to OFL’s customer relations team as customer services were not helpful. The settees were reordered and we were assured we would have a smooth journey moving forward as the customer relations team would now oversee the replacement order and this time the settees would go through a rigid quality check to ensure they were not substandard, faulty or a mismatch. When we received the replacement settees 17 weeks later in July (after they went through the quality check) one shoulder of the 2 seater did not slot in properly leaving an unsightly gap and the 3 seater electric recliner settee made an horrendous screeching noise which worsened the more the recliner button was pressed. At least the fabric matched this time! Homeserve were sent out to inspect and advised the motor was operating correctly and the noise was due to the settee being over padded causing the fabric to rub!! The technician proved this by separating the two sections and operating the recliners and sure enough, no screeching noise. He said the noise MAY fade through time but could not guarantee this. We could not believe we were in this position, especially when the settees had “allegedly” been quality checked. Turns out the “quality check” was just to ensure the pieces matched – the settees were not fully assembled with recliner mechanism inspection. We therefore cancelled the order. A time slot of between 7pm-10pm was allocated for the collection of the OFL faulty settees. Again, not happy as we didn’t want strangers in our house when we were about to go to bed but this is just another example of the disrespect OFL show customers. We shouldn’t have had that time slot forced on us. We then discovered the settees would go to landfill, again this is not uncommon. An environmentally responsible business??? …. I think not. Regarding customer care, you are not given a specific customer relations team member to deal with your issues which simply adds to the frustration. Every time I sent an email seeking information, I found a missed call on my phone. I repeatedly advised my phone is on silent as it is not convenient for me to take calls and that I want written responses to my emails but this instruction was ignored. I have never experienced a company who respond to emails be telephone, very unprofessional. There was also a great deal of inaccurate information provided that I had to seek clarity on, again frustrating. On the occasions I was forced to call them in response to voice mail messages, I was left on hold for long periods before eventually getting through only to then be bombarded with securing questions before they would discuss what “they” called me about! At the end of this fiasco I was advised as the order was cancelled there is nothing to offset financial compensation to so we were “awarded” an OFL in store voucher (don’t laugh). This was to compensate for the months of stress, anxiety, inconvenience, upset, telephone conversations and the vast paper trail of emails. A voucher is of course useless to us as we will never shop with OFL again but guess what …… we can inflict pain on others by giving it to someone else to use!!! Will NEVER purchase from OFL again.”

Helpful Report

Posted 1 year ago

“Faulty sofa that got sent back after the 3rd time of been faulty ,we paid cash for it ,when it come to getting our money back what a shambles,one person at customer services doesn't know what the other ones doing ..waiting 5 days after sofa went back to find out the money had been declined by mistake but did not bother to inform us ,now having to wait another 10 days for it to go back into the bank account ..one half card and one half was paid cash ,so having to wait longer for the cash to get back to us ...not bothered at all that we are pensioners with no sofa because they holding our cash to go buy another ...disgusting communication from them ..never again would l deal with oak furniture”

Helpful Report

Posted 1 year ago

“Sofa is beautiful. Customer service is very poor. Made a complaint about the way a delay in delivery was processed, they had mis calculated the amount they could deliver on that particular day, which was fine, I understand humans make errors, what isnt so good is that they didnt bother to email us, they let us wait in, taking unpaid leave from work and we didn't know it wasn't coming until we rang to see why it hadn't arrived. told it would take 48 hours to investigate. That was a week ago. So unfortunately I can not recommend them.”

Helpful Report

Posted 1 year ago

“I was so happy with the service I received from Oak Furniture Land in Tollgate today. The lady serving me was so helpful and kind, the man was so Helpful too. I had such a warm welcome , I purchased a chair. Thank you both for making my day.”

Helpful Report

Posted 1 year ago

“I placed a post on Trust Pilot to assist others with problems they experienced with this company refusing to price match prior to delivery of their orders and have been harrassed by Oak Furnitureland ever since. This is what I wrote:- I previously posted this but it was taken down as Oak Furnitureland weren't happy. Trust Pilot advised today it had been reinstated as I proved I am a genuine customer of this God awful company but as I cannot find it, lets try again. I don't really know what the big deal is as the post is to assist people who have been refused a price match by Oak Furnitureland. I have yet to do my actual review so WATCH THIS SPACE! So, We bought a suite from the store in Stirling, Scotland and where advised to keep an eye on the price. If it dropped before we received the suite, we were to contact them as we would be entitled to it at the lower cost. The price didn't drop so we obviously couldn't put that to the test but had that been the case, and I was then told no can do, I would have cancelled there and then. We have not been impressed with the quality of the product we received and will not be buying from oak furniture land again. And just to reiterate to Oak Furnitureland - it might be helpful to your customer, Mr Windsor, to confirm he can be reimbursed the difference he is due. And please don't post a cut and paste reply requesting more information from me. I have provided my order number so you are well aware of the outcome of my horrendous experience with your company. Ever since posting this I have been repeatedly called by Tracey at Oak Furnitureland - this is what I updated my post with-: Hi Tracey, unclear as to why you are looking to speak with me. The many emails relating to my order number have repeatedly said I do not take calls. Having accessed my order number you will also have seen that my order, which was originally placed in November 2022, was cancelled after having received half of someone else's recliner settee in March 2023 then a faulty replacement 17 weeks later. The matter is concluded and there is nothing else the resolutions team can do to compensate for my horrific experience. This was made clear to me when I was advised that badly let down customers who have waited almost a year to get what they ordered then are forced to cancel due to a lack of faith in the company and their products, cannot be offered cash compensation as there is nothing to offset it to i.e. order cancelled so zero balance. Please do not call me again - my phone is on silent. Thanks. So guess what folks, yip, another 3 missed calls today from Tracey saying she wants more information as she "is not quite sure what the issues are with the order"!! and if I'd like to chat, they work Monday to Friday (even though she called on a Saturday). I kid you not, if the emails back and forth were in paper form we would have a new War & Peace volume on our hands. Perhaps if I pleaded with Oak Furnitureland to call me they might leave me alone.”

Helpful Report

Posted 1 year ago

“The insurance is not worth having as when you claim they won’t fix it they find loop holes to get out of it I would recommend you do not waste your money on there insurance I’m very unhappy and mad 😡”

Helpful Report

Posted 1 year ago

“I received my table and chairs on 16 th January they were damaged so took a load of photos and sent them to customer service.since then I have had four more deliveries the last one today 11th august which as also gone back.I received a call back and asked to speak to a manager took me three times of asking to eventually to be put through .I am now receiving a full refund but have to wait till oak furniture land pick the table and chairs then I will get refund 3/5 working days after that.wont be buying from them again x”

Helpful Report

Posted 1 year ago

“Home Furniture Shop Oak Furnitureland Overview Reviews About Oak Furnitureland Reviews 151,330 • Excellent TrustScore 4.5 out of 5 4.4 VERIFIED COMPANY In the Home Furniture Shop category www.oakfurniturela nd.co.uk Company activity See all Claimed profile Asks for reviews — positive or negative Pays for extra features Replied to 99% of negative reviews Replies to negative reviews in < 24 hours Reviews 4.4 151,330 total 5-star 75% 4-star 12% 3-star 5% 2-star 2% 1-star 6% Your review is pending.Read more Julie 3 reviews Rated 1 out of 5 stars Bought a beautiful table and chairs on… Bought a beautiful table and chairs on line , was so pleased with the choice i’d made , a few weeks had past i noticed the grey finish paint on the table lifting of on certain places of the table top , the table isn’t used as such i’ve a son who’s disabled and uses his chair and table for eating and then there’s myself, , that’s it no children at home no big family, i rang them they arranged a guy to call out and see the table , he said it’s water damage??????? i use wax to clean the table, impossible!!!!! so we agreed to disagree he said i can see you wax it definitely, but there’s water damage, this totally blew my mind as the wax was applied by a dry cloth , so he said see what the company say , i’m the meantime i’d a professional call to the house to have a look he said if it was water damage the whole top of the table wud be damaged, not the way it is on yours , my suggestion is wasn’t primed properly, so i rang oak furniture land back , to be rudely confronted by a lady who’s english was very very poor , but i got enough from her to tell me the they were not covering the table or standing over it , as i had not used their wax and cloth on cleaning the table , seriously, i asked for another person to speak to and was flatly told i’m dealing with this situation £1,000.00 for a table and chairs bought less than 6 months ago !!! appalling customer service , shocking, !! just be careful ❗️ never again!!”

Helpful Report

Posted 1 year ago

“Please read these reviews before spending. I wish I had but your better off going to a different company. After your money has gone no after care just excuses late delivery.”

Helpful Report

Posted 1 year ago

“I placed an order for £4,000 worth of bedroom furniture at the beginning of February and chose the delivery date for the middle of May. I had an email a few days before( after I had arranged a day off work) to say that they would not have the complete order until the end of May. I arranged a new delivery date June2nd and arranged another afternoon off work -my delivery slot was 1.30 -4.30 at 4.30 I phoned up only to be told that there was a problem at the warehouse and it wouldn’t be coming - why couldn’t you have phoned or emailed me to let me know! I now have to take yet another day off work- I have paid the premium service so the room has been cleared ready for the delivery in the mean time at the age of 70 and with arthritic knees I will be having to sleep on a mattress on the floor!! I sincerely hope that the delivery comes on June 8th complete and undamaged as the reviews (which I should of read before ordering) are not very encouraging. All customer services could say was that they were sorry but there was nothing they could do!”

Helpful Report

Posted 1 year ago

“Paid in full £2200 on February 12th for furniture, 2 failed delivery dates by them in April and May, no apologies, 2 different excuses why it hasn't arrived, now 31st of May, loss of interest on our money and we still have no furniture , and no apologies”

Helpful Report

Posted 1 year ago

“Worst service I have ever had from a furniture company, bought a sofa paid for a day for it to be delivered recieved texts all week upto the day giving delivery times then on the day nothing, called to be told it was delayed and I had to pick a new date and then to be told I would be getting the sofa in 2 different delivers 3 days apart(meanwhile had sold my own sofa when I had the first delivery text) so the next delivery day came , nothing again I called and was told the delivery day had been cancelled.contacted the showroom I purchased the sofa from for them to say they can do nothing for us we have to try sort this out ourselves!! So now it has been 3 weeks for us sitting on the floor and oak furniture land are doing nothing for us absolutely disgusted with the service we are recieving.”

Helpful Report

Posted 1 year ago

“Not impressed already!! Waited til 10pm tonight for my delivery of bedroom furniture and bed. Nothing!! No phone call, no text, no e-mail. Fuming is an understatement! I wish I had read reviews on this company before I purchased the items. I think I will be cancelling my order as they have not fulfilled their obligation, and I paid £69 for the pleasure!! I think not!!!! Don't buy from these.”

Helpful Report

Posted 1 year ago

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