Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.83

3.8 Rating 1,752 Reviews

71 %

of reviewers recommend Oak Furniture Land

Company Reviews

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 2 star review on 25th September 2024

Nadejda Pattiyage

Oak Furniture Land 5 star review on 29th July 2024

Julie T

Oak Furniture Land 1 star review on 20th June 2024

Dhnw19672

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful Service from Day 1 DPA BREACH ON DAY 1 - one of their agents sent a fellow customer through to my phone who was querying her previous purchase - should have known from this moment they were dreadful. DELAYED PURCHASE - I couldn't buy my furniture until I knew my details were not posted on the OFL website which meant my delivery date was pushed back a day 7 WEEK WAIT - Why? There is absolutely no reason in this day and age to be forced to wait 7 weeks for sofas. RADIO SILENCE - their escalation manager couldn't do enough for me up to the point I paid £1500 - now, i can't get through to her. NO INTEREST in following up on promise to 'speed up delivery' NO EXPLANATION - Text to say my delivery is not coming, but no reason why, no re-arrangement, no call from customer service, nothing.”

Helpful Report

Posted 4 years ago

“They talked us into accepting a large piece of furniture, saying that they could not get it up the stairs but (once we'd unpacked it) we would be able to do it easily. Hours later, hurt backs etc. and we've just had to get a removals guy round to help us. Not straight with us: they should have said it won't go up around the landing bannister. Instead they talked us into it so they didn't have to process a return. Customer support wouldn't budge on the phone. Charge to return the furniture. Packaging quantities (particularly polystyrene) is absolutely sick. Go elsewhere, anywhere. Utter, utter, utter ba***rds.”

Helpful Report

Posted 4 years ago

“I don't often leave reviews but felt I had to on this occasion just to highlight the extremely poor work quality of the furniture we ordered which has so far been replaced 3 times (still unresolved) and the poor customer service received. To keep this brief we ordered over £2000 worth of units 7 pieces in total St Ives range, several needed replacing on arrival due to very poor quality these are heavy large units - the door knobs had been moved position re drilled and then filled poorly sunk holes, large damage / splits in the cabinets, paint drops over the shelves, bowed doors, bowed shelves, missing paint patches to name a few. Photo’s were sent to customer service and replaced units were arranged with a 3 week wait time (the other units had to be repaired via their homeserve company) . These replacement units arrived damaged again major splits on the wood panels and same poor finishes. 3rd replacement was promised to be quality checked prior to delivery, I would have thought after the issues we received the units would have been quality checked prior to replacement, unfortunately the quality checked units were also faulty. We are expecting the 4th delivery Friday which is a white gloved service, we are just very disappointed and did not expect such a poor experience with Oak Furnitureland, the inconvenience of waiting in each time for deliveries, the amount of packaging which you are expected to remove and dispose of yourself, 3 trips to the skip so far and units not worth filling up and using as you know it will all need emptying to be replaced again, and all the time on the phone,email sending photo’s etc. I have attached a few photo's just to see the quality/workmanship from Oak Furniture products.”

Helpful Report

Posted 4 years ago

“I would like to say outstanding service from sales team delivery crew and customer services. The sales lady bent over backwards to assist and get us the best deal. Got the delivery date we needed. The delivery crew were efficient and careful. Came early which was brilliant. One unit had a split which could have been down to anything. Rang customer services. They were brilliant. Sent photos in while they were on phone. They checked stock and it was replaced with no fuss. Totally brilliant service all round. We will be back again. Thank you”

Helpful Report

Posted 4 years ago

“I wouldn't even give them one star to be honest. Terrible customer service. Will never shop with you again. Not willing to budge on their 'rules' even when we have previously placed a £4700 approx order and had damage issues. You were still unable to accommodate. My husband has had to take time out of work which he has lost a lot of money for waiting for a deliveries. We requested a pm delivery and got delivery slot between 10.30 and 13.30. No sympathy for their customers who are paying a lot of money for this. Absolutely infuriating. They only rang 10 minutes before arrival when they said it would be a call half an hour before hand. I already told the lady on customer service it would be my husband who had to come home from his job who is self employed. They rang and I said my husband was about 25 minutes away, they got quite annoyed and snotty with me and said it would have to do. So my husband has just turned up at home and they are not even there. Never will I shop here again. Worst service ever. I can't believe how much money I've paid for this shoddy service”

Helpful Report

Posted 4 years ago

“Excellent service from start to finish. Thrilled with the products and service from Merry Hill store, West Midlands. Carl Downes very helpful, would definitely use the store again. Delivery on time with no problems. 10 out 10 Oak Furniture Land!”

Helpful Report

Posted 4 years ago

“Patricia at Birkenshaw could not have been more helpful, friendly efficient service, even when having to alter my cirner sofa order, owing to me not measuring my walls properly, meaning I had to start again the following day. Super service so far. The shop at Birkenshae has a happy vibe. Thanks again Patricia.”

Helpful Report

Posted 4 years ago

“The table was beautiful, but I am so disappointed with the delivery. It was very expensive and was literally just dumped in my lounge . The packaging wasn’t removed or taken away. I wasn’t given the option of having the furniture unpacked and I had to call my son to come over with his drill as it wasn’t just a case of taking it out of the box. If my son wasn’t available I would have had a very expensive cardboard box. If I’d realised it was just delivery I would have picked it up myself, and left the incredible amount of packaging in the store instead of my front garden. I have had furniture delivered by other retailers , it’s always been unpacked, put together and left in situ. I won’t be using oak furniture land again because of the delivery,which is sad. There should be options to have just delivery for between £5 and £10 or for the money I paid unpacked, put in situ and the packaging removed.”

Helpful Report

Posted 4 years ago

“I have placed my first order few months ago. Hove Natural Oak and Painted 3+4 Chest of Drawers arrived damaged and after few weeks on phone I have got the replacement,which arrived damaged again. Took few more weeks to return it back. In order to deal with those deliveries and returns I was forced to take days off and never been compensated for that. Few weeks ago I placed another order and .... It arrived damaged again. I was very furious to get such a poor products again in a row. Customer service super unprofessional,so be prepared. Pictures on website look great,but real products are far from what you see. Would strongly recommend to consider your next order.”

Helpful Report

Posted 4 years ago

“DONT BUY ANYTHING FROM THESE. Bought a display cabinet to display my partners Lladro that was left to her by her late parents, only had a few weeks when shelf fell onto the ornaments breaking them. Oak furniture land tried to say it was our fault as we hadn't bee's waxed the item on arrival. They sent out an independent inspector who informed us that the display cabinet was in fact faulty and the shelf had split and been glued back into place either at the manufacturers or oak furniture lands warehouse. Oak furniture land after 3 weeks of phoning and not being allowed to speak to a manager, (they always seemed to be in a meeting), offered me £50 as a good will gesture for the broken Lladro, which is very rare and valueable, what an insult!!!”

Helpful Report

Posted 6 years ago

“The delivery arrived on the day booked. The delivery driver came in and explained how the delivery would go, he then looked at the bottom of my stairs and said it may be tight but they would try. After unpacking one of my wardrobes he noticed a crack in the wood, telling me this would have to be returned, the two delivery lads then tried to get the wardrobe up the stairs but it wouldn’t fit, so disappointingly I asked them to return the delivery. After speaking to their office I was informed that there would be a returns charge of 25% on each product plus £25 on the smaller chest of drawers costing me over £250. For them to deliver it’s free but if you require express delivery they charge £39. So where they get the 25% plus charge from is beyond me. They state in the T&C section 9.8.1 To ensure there is adequate doorway and stair access which I did using the measurements provided in store and online and as my house is a modern 3 bedroom semi I didn’t expect any issues. The drivers stated that they get this issue a lot, I would surmise that Oak Furniture land earn a lot of money from returns. BE AWARE OF THESE CHARGES BEFORE YOU BUY as they won’t tell you about the return charges in the showroom. I payed for an express delivery of £39 I’d expect a return charge of no more than £39. I will never buy from or recommend this company to anyone.”

Helpful Report

Posted 6 years ago

“Would strongly advise against using this company. We spent over £2,000 on 2 new sofas. Both sofas arrived damaged. Really hard to get through on the phone as sat in queues for over half an hour and customer services arent open at the weekend. The replacement sofas were also damaged so had to take a third afternoon off work to wait for another replacement. All this took months to sort. Will never use again.”

Helpful Report

Posted 6 years ago

“Having had the furniture for only eight months the hinges on the storage foot stool are buckling. They are poorly made hinges without a single solid bar, the pressure from the gas struts either side have caused them to bend, Oak furniture land are refusing to repair under warranty has I have on occasion sat on the foot stool. The insurance cover oak Furniture land sell are refusing to replace the hinges as it is a fault found within the manufacturers warranty period. I would not recommend Oak Furniture Land to anyone.”

Helpful Report

(Oak Furniture Land Poole) - Posted 6 years ago

“We like the furniture and the speedy delivery very nice all found”

Helpful Report

(Oak Furniture Land South Ruislip) - Posted 6 years ago

“This was as ever great service from start to finish”

Helpful Report

Posted 6 years ago

“a very nice dining table and chairs delivered on time by two charming workmen.”

Helpful Report

(Oak Furniture Land Online) - Posted 6 years ago

“Sales assistants in shop where very helpful. Furniture is lovely.”

Helpful Report

(Oak Furniture Land Guiseley) - Posted 6 years ago

“Savannah electric recliner arrived earlier than initially indicated on their website which was very pleasing. Delivery men had to unpack it because box wouldn't go through but of course they are not allowed to take the packaging away which necessitated a neighbour cutting off the very hard cardboard and disposing it. There should be a service to do so for disabled clients! The recliner looks good but has a major fault in that the top back cushion is far too hard and pushes on a part of the spine that is naturally curving causing intense pain and migraines. I reported that to customer services. First email went unanswered and when I sent a second email got an apology and please use links we'll send you by separate email to send us photos. No email ever received so I replied to say so. No response. Therefore I am not at all pleased with their customer service. I do not feel they care enough to follow something through and are procrastinating in hope that you will get fed up... Which begs the question: can you trust a retailer who fails at customer service?”

Helpful Report

(Oak Furniture Land Online) - Posted 6 years ago

“already done one”

Helpful Report

(Oak Furniture Land York) - Posted 6 years ago

“Delivered on time, good communications, friendly and helpful staff and well pleased with the furniture.”

Helpful Report

(Oak Furniture Land Online) - Posted 6 years ago

Oak Furniture Land is rated 3.8 based on 1,752 reviews