Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.83

“Disgusting delivery service, furniture just dumped in living the room with no chance of checking for damage. TV unit damaged on checking, numerous phone calls to the so called customer service (absolutely disgusting service) Sofa ordered on the 23rd January delivered today 19th June. Once they have your money they really have no interest in sorting out problems. The problem with the TV unit is still not resolved, legal action will be taken if we deem this necessary. NEVER AGAIN WILL WE PURCHASE FROM THEM. AVOID LIKE THE PLAQUE.”

Helpful Report

Posted 2 years ago

“I’m gutted to read so many bad reviews about Oakfurniture Land. And regrettably I’m one of the victim too. Placed an order in March 2022 and paid full. Dining table arrived on 16 May 2022- missing 4 dining chairs and a damaged bench. I have to rebooked my chairs delivery for 7 times in the last 3 weeks and yet they keep letting us down. Homeserve technician who is suppose to come around to fix the damage bench didn’t turn up on appointment date. I have lost count how many times was wasted waiting for them and the amount of calls I’ve dialled to complain. I feel cheated by them for paying full and yet not reccing the complete set of furniture. Their promises of next delivery would be the last means nothing and it’s a lie. They deceived so many customers and the management should review themselves on how well the run the company. Utterly disgusting customer service.”

Helpful Report

Posted 2 years ago

“Do not buy from this place payed £500… Do not buy from this place payed £500 for bed after 8 month using be all paint pealing off on head board there said there nothing there can do it says bed for life on add plz shop some way ells thanks”

Oak Furniture Land 1 star review on 16th June 2022

Helpful Report

Posted 2 years ago

“My friend has had a delivery today of a side board. They had 10 mins notice it was on its way. They took it into the living room, left it in the middle of the room, upside down. Her husband is disabled and has been unable to get his wheel chair passed it to get to the bathroom. She is still waiting for a call from them to say when they a going to come and change it to the right way up. No way can she do it. She's only tiny. Absolutely disgusting. I hope they sort it soon before there is an accident.”

Helpful Report

Posted 2 years ago

“Waited 9 months for a 3 piece suite then when it was due to be delivered was totally I had to wait another 17 weeks not good enough got my money back and went somewhere else”

Helpful Report

Posted 2 years ago

“We are more than happy with our furniture .After reading so many bad reviews we were a bit concerned but we were so impressed .Delivery was on time and guys were so nice .our funiture is really lovely .”

Helpful Report

Posted 2 years ago

“Ordered dining room table and six chairs plus a large sideboard on 5th Sept with delivery 4th Jan 22. Told date was set back to 26th Feb and that date passed with no furniture in sight. On 27th April told the table was in warehouse but would not deliver part order. New delivery sometime in June so insisted on delivery of what they had. Table given to another customer but sideboard reserved for delivery 31st May which has now arrived. Have been told chairs should be in country on 9th June with table 14th June. Provisional delivery 23rdJune but I won't hold my breath. It will be nearly 10 months if the deliver on 23rd - I wish I had never gone into the shop. The worst thing is that I had my old dining room table and chairs recycled on 2nd January so we have eaten off a camping table and chairs for five months.Terribke experience”

Helpful Report

Posted 2 years ago

“Please don't order from Oak Furnitureland. If you are lucky enough to get your delivery at all and don't have to call their Customer Services you are indeed lucky. My experience is that half a corner settee was delivered, yes half a settee. They still can not find the other half. Their Customer Services is non existent. When they eventually answer they take notes and then you don't hear from them again. They can not make any decisions on a resolution. DON'T ORDER FROM THIS COMPANY. I wish I had read the reviews before I placed my order.”

Helpful Report

Posted 2 years ago

“OMG I’ve just read all these poor reviews how does this company keep trading? We ordered a picture and sofa in January.The picture should of arrived in May and the sofa today but…….yes you guessed it have been pushed back to July .But my guess is we won’t get it then either . So we will be cancelling , starting again and boycotting this shop forever!!”

Helpful Report

Posted 2 years ago

“OH DEAR Seems im another victim of bad service from this company. Had enough now so will cancel my order and i can not recommend this company to anyone. i have lost so many days waiting in and same situation, text messaged stating part of my order is missing, really its one wardrobe so how can that be right??? i feel its a shame as shop staff are trying their best but feel the firm is hanging in there just so be careful is my advice. i went into store to be shown on the screen a label placed on my order and definitely being delivered this time .... guess what cancelled again.”

Helpful Report

Posted 2 years ago

“Never ever buy from Oak Furnitureland! They lie through their teeth! They send damaged Furniture and couldn't care less when you complain! They just arrange for collection of the damaged item! Usually around six weeks later then give you another damaged item! Everything is made in Taiwan! DO NOT BUY FROM OAK FURNITURE LAND!!”

Helpful Report

Posted 2 years ago

“We orders 2 electric Sofas on 29/08/21 with a delivery date of 12/01/22. When they arrived, they were not the correct material, colour or even matching sofas. Second delivery came on 29/04/22 - wrong colour. Third delivery on 09/05/22 - wrong colour and material. Forth delivery on 16/05/22 - wrong colour. We have now requested they come and remove the first mismatched broken delivery and refund our money (which will leave us with no furniture until our money comes back and allows us to order something from another supplier). They were to be collected on 23/05/22, however the two seat sofa would not come apart to allow them to remove it from our house, so the left us with a broken and dangerous sofa - still no refund. I cannot describe our disappointment and distress enough.”

Helpful Report

Posted 2 years ago

“At the time of writing my furniture has not been delivered yet. First delivery date of 10 may not adhered to. Excuse was not picked or put on wrong van. Given a new date of today 18th may and what do you know not delivered again. Same excuse as first time. Ordered on 29 Jan so IF it eventually arrives next week it will be 17 weeks. If you phone you get a girl on customer service. Never get to speak to someone in authority. Very poor”

Helpful Report

Posted 2 years ago

“Wish I had read all the reviews on here before buying from oak furniture land. We ordered a corner unit January 3rd and paid in full and was given a delivery date of 16-18th may, which I thought was a long wait. On the 11th May I hadn’t heard anything so called the shop, they had no record of a delivery date and said it was a system error and the earlier delivery date now is the 18th July. So called customer services who told me it was a manufacturing issue and didn’t know anything else, in fact absolutely useless company . So glad I called as I would be sitting in waiting for no delivery. Fuming😡”

Helpful Report

Posted 2 years ago

“Ordered set of bedroom furniture (triple wardrobe, chest of drawers and two bedside tables). Paid £99 for delivery to room of choice with assembly and removal of packaging. We could not be home on delivery day so asked relative to wait, they put a faulty chest of drawers and two bedside tables upstairs along with one package of the wardrobe. Left other wardrobe package (weighing 125kg) in downstairs hallway. Had to get somebody round to help us move wardrobe upstairs, then found this was also faulty after assembling. Have so far had two replacements delivered, also damaged, so are still on original damaged item, plus have twice emptied entire contents waiting for new one to arrive, only to have to put everything straight back. So far have received a delivery refund, which they have called a gesture of goodwill, but which we believe to be a refund for a service we paid for and they did not provide. Have been told we may receive a further 'goodwill gesture' once issues are fully resolved, so fingers crossed wardrobe number four is better.”

Helpful Report

Posted 2 years ago

“Ordered a substantial amount of furniture on 16th February and still waiting-keep receiving random msgs telling us of yet another delay. This company is infuriating! If I ever get my furniture (best part of £5,000.00 worth) I will most certainly never EVER buy anything from them again. Getting very close to cancelling my order and taking my custom and money elsewhere 🤬 Trying to actually get through to customer services is a joke- prepare to spend an hour of your life! Unless you can fulfill your orders and not break your delivery contract don’t take your customers money!!!”

Helpful Report

Posted 2 years ago

“Still waiting for items ordered 3 months ago. No way to contact via Web site, phone is never answered, and store fails to update me on order status. Think they must be in financial trouble. Don't buy anything from them.”

Helpful Report

Posted 2 years ago

“Would never buy from here again. Spent £1700 on a new sofa, and twice they delivered the wrong parts, in fact I am still waiting for the complete sofa now! What is worse is the attitude of the customer services staff. I have spent over 2 hours on the phone chasing delivery, compensation and asking to speak to a manager. I have has walls put up at every stage, and have continually been told I "cannot speak to a manager" I have resorted to complaining to the financial ombudsman as I have ran out of options.”

Helpful Report

Posted 2 years ago

“My mail to them after month of waiting Hope they go bankrupt!!! Hi This is a joke you can now finally cancel the order i had enough of your stupid promises and excuses. Congratulations you lost 3.2 k on Revenue strait away and a further 6 k as well as i was panning to do 2 Bedrooms but my money is good in anybodys pocket. With the customer sercive and your problem solution qualities oak furniture is soon out of business and you all can look for a new job. Be assured this negative experience will snowball and keep potential customer away from your shops”

Helpful Report

Posted 2 years ago

“My mail to them after month of waiting Hope they go bankrupt!!! Hi This is a joke you can now finally cancel the order i had enough of your stupid promises and excuses. Congratulations you lost 3.2 k on Revenue strait away and a further 6 k as well as i was panning to do 2 Bedrooms but my money is good in anybodys pocket. With the customer sercive and your problem solution qualities oak furniture is soon out of business and you all can look for a new job. Be assured this negative experience will snowball and keep potential customer away from your shops”

Helpful Report

Posted 2 years ago

Oak Furniture Land Reviews