“Beautiful furniture. I real shame about the service….I paid for a coffee table to be assembled and all packaging removed by the staff at Oaf Furniture - after realising within hours that the table was just too big for the space I contacted Oak Furniture Store and was adamantly refused a return of the table because “I need to return with original packaging in order for a return to be accepted”. No matter how much I tried to explain that I paid for the service of assembly and therefore Oak Furniture Store staff took packaging with them, they did not see this as a good enough reason for me to not have access to the packaging…bizarre. Be aware of this, as I find that really unreasonable and unrealistiic. I appreciate Oak Furniture just now sending me the link to leave a review.”
“A friend recommended the wooden bed base that we bought. It arrived promptly and safely, and was easy to put together. The quality, finish and appearance of the timber are excellent,, and the bed is well designed and sturdy. No grumbles at all!”
“Horrible quality product. We bought it online, but when we saw it in person we changed our mind and were charged a $200 processing fee. The staff were horrible. highly recommend avoiding”
“My experience with the store via online/email was excellent.
Your delivery agent MainFreight were not and they have not refunded me the $300 when I went to Hamilton to pick the bed up myself. You did not help me with that either so I feel reasonably sour about the delivery experience.”
“Very happy with the quality of the cabinet that we purchased.We did a click & collect. The staff were all very helpful.Thankyou for your excellent service.”
“We ordered a bed frame from Oak Furniture - it arrived in good time and good condition, beautifully made bed, we love it. Online communication was also very good.”
“I bought the furniture polish and it was excellent. I bought the clear as I was unsure of the colour chart. It has made my rimu cabinets look great. Good price and speedy delivery. Only thing was the can was slightly dented, no biggie, but maybe better packaging is needed.”
“We purchased a bed frame and it got sent to us down the line. It got received during covid at our batch and neighbour were kind enough to take delivery of it. No visible damage when received but unfortunately, concealed damage. Corner post chipped. Obvious it had been dropped on the corner somewhere doing transit and a piece had come off. Working in freight industry myself and fully aware off that you only have certain time frames to complain about damages and that time was long gone due to the covid restrictions. We only unpacked the bed months after. We contacted shipper by email and asked if they could provide any sort of advice on how to fix this damage or other suggestion where to get it fixed. Called as well and was promised someone would call back. To the best of my knowledge, no one ever called us back. Never asked for a discount, refund, or replacement, just wanted to know if they could assist with trying to fix the broken part. In the end, we got a local tradie to come in a fix it.
Seller did not do anything wrong in regards to their legal obligation in any way or form, but a call or email back would have been appreciated and I would have considered that good customer service. Unfortunately that was not done and therefore they score low on my review”
“I purchased 2 solid oak bedside cabinets. Very pleased with cabinets and appreciated the great service, especially a personal contact to thank me for my business.”
