Oakwood Estates Ltd Reviews

Name: Oakwood Estates Ltd
Address: 44 Station Road, West Drayton,Middlesex, West Drayton
Rating: 4.49

4.5 Rating 130 Reviews

89 %

of reviewers recommend Oakwood Estates Ltd

Company Reviews

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Metrics

4.5

Based on 130 reviews

Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01753387027

Email:

enquiries@oakwood-estates.co.uk

Location:

44 Station Road, West Drayton,Middlesex
West Drayton
UB7 7DD

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and prompt communication. Charlie Aldridge in particular has been a real help, replying to my queries even late in the evenings. Tim has always been available to help as well.”

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Posted 6 years ago

“Excellent service from the property management team at Oakwood. Would recommended to everyone thank you.”

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Posted 6 years ago

“Amazing service from the start, the property management is second to none Charlie is fantasic, knowledgable and extremely helpful.”

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Posted 6 years ago

“An initial struggle until I found Oakwood. What strikes me when dealing with this bunch is an intent to proving quality from start to finish. They don’t cut corners and have an attention to detail throughout the service. The initial photos and marketing is fabulous. My viewing feedback was emailed over with a follow up call. Offers were clearly sent over. The end result is a great tenant which pays on time and is respectful to my property. I’m living in France so it was important that I had an agent in place I could trust. Fantastic operation. Vive Oakwood !”

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Posted 6 years ago

Dear Hannah, Thank you for your review we are pleased you are happy with our service

Posted 6 years ago

“Tim and his team are very professional and understand customer needs and manage the property efficiently and resolve all concerns on time.I will highly recommend them. John , Nigel and shanon are professional and deliver quality to customer.”

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Posted 6 years ago

Dear Pras, Thank you for your review we are glad you have received a professional service and look forward to working with you in the future

Posted 6 years ago

“I am so glad I picked Oakwood Estates to sell my house. They were very professional but also friendly and supportive along the way. I particularly admired the work of their photographer to show my house off at its best. Once a sale was agreed, Oakwood's efforts only increased, and contracts were exchanged very promptly. I would warmly recommend them to other house sellers.”

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Posted 6 years ago

Thank you for your review, we are pleased you are happy with the service you received from Oakwood Estates and look forward to working with you in the future

Posted 6 years ago

“there have give good service and friendly staff and no problems at all”

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Posted 6 years ago

Dear KJH, Thank you for your review, we are pleased you received a good service and look forward to working with you in the future

Posted 6 years ago

“Oakwood are extremely efficient at finding perfect tenants for our apartments. They also provide an excellent service checking the properties regularly and ensuring any problems are rectified in a timely manner.”

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Posted 6 years ago

“As a tenant renting a property I felt the service was very poor. Immediately after the viewing (which was very professional) I decided to rent the property and was encourage to make a (substantial) deposit in favour of reserving the house, some of which was clearly marked as non refundable. After having made this deposit Oakwood informed me of a set of charges that would apply before I could take up tenancy these charges were at the very high end of the market (for a bit so high end service). When I looked through their web site the charges were higher than what was advertised on the site by over 50%! But when I questioned these charges I was threatened with not having my deposit refunded. Right from the start I had made it very clear the dates and time frame for when I wanted to move in. There were ten days from when I paid the deposit until when I wanted to move in. After having paid the (exorbitant) fees I was told that the moving date was arranged for after the time I had requested despite me having returned all the required references within 12 hours of the request. When I asked to move the date the staff laughed at me and told me it wasn't possible. I had to phone repeatedly to talk to anyone because the phone wasn't answered during the day and when it was answered it was by a different branch. Two days before I needed to move they finally agreed to change the moving day and only notified me of the updated date and time of moving at 18:00 the day before I was moving. I had to arrange the movers and all the other logistics of moving at his the day before the move because of this incompetence. They must know what is involved with a move and should work to clarify days will beforehand and actually answer their phones and return messages. I would never recommend that anyone rent through this company, they will over charge you, ignore you, fail to return calls and laugh at your requests.”

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Posted 6 years ago

Dear Anonymous, I’m sorry to hear of your negative experience. If our customer service department would have been made aware of your troubles at the time then we would have done anything within our means to resolve these issues raised. Our fees for all new adult tenants are £150 inclusive of VAT per person which cover all of your referencing, coordination work and drawing up contracts. This is in fact a competitive fixed charge. An Inventory is also recommended as a safe guard against your deposit and proof as to how you receive and return the property. We have an impressive phone system which transfers any incoming call to the next available team member to ensure that no call is missed. We are also open 7 days a week to ensure flexibility amongst our customers. Last week 2677 calls were answered across all of the offices. If for some reason every representative in the company is on the phone at the same time then you will enter a queuing system until the next available members becomes available. It usually takes an average of 5 working days to complete all necessary checks for a new tenancy to start. Once all checks are complete then we can move a new tenant in without delay. Are aim is to always move a new tenant in at the earliest opportunity however there is always a chance for delays if compliance has not been met.

Posted 6 years ago

“Overall, I was happy with extension of the flat's tenancy agreement for next 6 months. All done in a very professional standard.”

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Posted 6 years ago

Dear Mr Jindal, Thank you for your review we are sorry we did not hit five stars for you but we are happy you are pleased with our standard

Posted 6 years ago

“John Lee, the manager of the office met with me to discuss how the local branch of networks would work together to achieve me the best price and as promised this was the case. In a difficult market John and his team managed to achieve £25,000.00 over our asking price with other multiple offers within 2 weeks of marketing this 5 bedroom detached house. Regular feedback was given as promised and Nigel, the sales progressor was exceptional. Being In the industry, I understand how difficult sales progression is. Nigel's sole job was to ensure all expectations were managed and he did this at every point. Even when Nigel was on annual leave one of the Directors stepped in and the handover of the file was floorless. I would have no hesitation in recommending Oakwood and have since employed them to manage a property from our portfolio. thank you to you and your team. Martyn Birch Open Property Group. www.openpropertygroup.com”

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Posted 6 years ago

Dear Mr Birch, Thank you for your review. We are pleased that our team exceeded your expectations and we appreciate your feedback. We look forward to working with you in the future Kind regards Elle Godfrey

Posted 6 years ago

“Excellent and polite from start to finish. Would highly recommend!!”

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Posted 6 years ago

Many thanks Shaun for your feedback, we look forward to working with you again in the future Kind regards Elle Godfrey

Posted 6 years ago

“My property had been on the market with 2 other local agents for 6 months with very few viewings. Oakwood managed double the number in 10 days! Fantastic communication & extremely professional. We now have at least 3 interested buyers & are very happy!”

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Posted 6 years ago

Dear Mrs Pearmain, We thank you for your feedback and look forward to working with you again in the future Kind regards Elle Godfrey

Posted 6 years ago

“Oakwood marketed our property above their estimate at my request. Sold the house within two weeks and we will be moving house in a fraction over 3 months. A really good performance!! Excellent service. After sales support also excellent, Nigel has progressed the exchange with skill. Would definitely recommend Oakwood”

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Posted 6 years ago

“Very responsive with good IT systems. Friendly, attentive staff”

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Posted 6 years ago

“Thank you to Edward Godfrey and his Datchet team for getting us moving. We received an excellent service and will recommend you to our family. The free umbrella was a nice touch!”

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Posted 6 years ago

“The datchet office needs another manager. He doesn’t bother ringing back or he is in a meeting or out the office. Unbelievable and very strange behaviour ever.”

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Posted 6 years ago

Dear Anonymous, Our Datchet Branch Manager has been in the office all day long and so if you confirm your full name then a call can be made to you immediately. All of the Datchet team also have company mobile phones which means they can take and make calls when they are out of the office as well. Would you mind confirming your name and contact number so we can review your details on the database and cross reference them with our phone logs to confirm who you have been dealing with. Feel free to email datchet.enquries@oakwood-estates.co.uk with the requested details so we can follow this matter up. Yours sincerely Elle Dawson Marketing Executive

Posted 6 years ago

“Oakwood literally came to my rescue! I had originally let my property with another agency in the area who had it on the market for four months and appeared to revel in doing nothing to secure new tenants. Faced with the prospect of paying two mortgages – which I did not want to do – I was advised to contact Oakwood. A day after my desperate phone call, a letting agent, his colleague and a photographer turned up. Within hours the house was on the market with Oakwood and viewings lined up. Five days later I agreed to let the property to a professional couple. I cannot thank Oakwood enough. Everyone I have dealt with has been professional, polite and a joy.”

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Posted 6 years ago

“Were with me every step of the way and answered every question I needed an answer to.”

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Posted 6 years ago

“I am very happy letting my flat through Oakwood Estate. Whenever I called they were always available, very polite, very professional, we agreed about everything very quickly, Whenever I asked something they were very helpful, never pushy, kindly answered to my all questions, understand what kind of tenant I was looking for. I had a good feeling the way they worked and how they treated their client, finding the suitable tenant. G.J”

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Posted 6 years ago

Oakwood Estates Ltd is rated 4.5 based on 130 reviews