“Rang up to see how to get a replacement leg for a £169 denny chair It wasn't a faulty item or a new purchase - the chair leg just snapped off from usage in a busy community centre. I just wanted to order a replacement so the chair could be used again.
The customer care lady tried to help, but it always came back to needing an order number and name of person who ordered it, and that information wasn't available. It is a busy community centre, and there was no paper record of the purchase, as it was a few years ago. The only option I was given was to buy a new chair! Ridiculous...”
“Absolutely discussing and terrible service!!!! Delivered to my old address, partly dye to me making an error when placing a delivery, however they left my furniture piece outside on open street as no one lives at my old address. No one bothered calling at the time of delivery too and the item is simply gone as it was a busy Town centre address. They are not willing to do a refund or send a replacement!!! They used a picture where its clearly shows that it was left outside as s proof of delivery and were insisting that it is the proof of delivery and there is no other proof!! I have never come across such a retailer, everyone else is always either refunding or offering a replacement!! Don't suggest buying anything from them, because if anything hoes wrong, you might simply loose significant amount of money!!! Unfortunately resolver was unable to get a response from them either, so they started ignoring us completely!!”
“Keith McCall
NO STARS!!!!!!!!!!!!!!!!!!!!!!!!!!!
BEWARE BEWARE BEWAre
To add insult to injury of the bottom review I have just found out they have cancelled the repair which should have been carried out in two weeks, the repairer stated All work for Oakworld has been cancelled.
ARE OAKWORLD STILL SOLVENT? as they are not responding to my phone calls or emails!!!!!
Keith McCall
Verified Reviewer
“BUYER BEWARE!!!
If I could give NO STARS I would
Ordered a Triple wardrobe which was delivered June 2022, on 12/7/2022 I notified and sent photographs to Oakworld that I was unhappy as there was damage to the wardrobe. After numerous phone calls and emails another wardrobe was supposed to be delivered 27/11/22 this never happened.
So after more phone calls and emails instigated by myself, on 20/12/22 they promised there repairers (Homeserve) would be in touch to attend and rectify the problems 13/1/23 I phone and spoke with Scott who stated there are still waiting for the repairer to contact us and them regarding the planned visit. When complained about the delay all I got was excuses.
Once and if this is resolved I will never use them again, they are unreliable, they don't contact you when they promise and are totally uninterested in resolving issues.
I advised I would post this and Scott did not try to resolve the issue, so here it is.”
“Dreadful quality, appalling customer service.
Ordered 2 Tiffany style lamps, quite expensive (£640)their email said they would let me know when items despatched so I had an idea about an arrival date. That didn’t happen. One arrived damaged (not suppliers fault) unpacked the second one and the quality was a disaster. The light pedestal on the lamp was assembled backwards, and the lamp access door didn’t close! We looked the damaged lamp and yes, that was assembled back to front as well.
Now the drama to get them returned and money back. What a nightmare, 9 emails over 21/2 weeks and then to cap it all the carrier arrived TWICE to pick up packages.
Don’t order from this company, poor quality products and customer ‘service’ is a total joke.”
“BUYER BEWARE!!!
If I could give NO STARS I would
Ordered a Triple wardrobe which was delivered June 2022, on 12/7/2022 I notified and sent photographs to Oakworld that I was unhappy as there was damage to the wardrobe. After numerous phone calls and emails another wardrobe was supposed to be delivered 27/11/22 this never happened.
So after more phone calls and emails instigated by myself, on 20/12/22 they promised there repairers (Homeserve) would be in touch to attend and rectify the problems 13/1/23 I phone and spoke with Scott who stated there are still waiting for the repairer to contact us and them regarding the planned visit. When complained about the delay all I got was excuses.
Once and if this is resolved I will never use them again, they are unreliable, they don't contact you when they promise and are totally uninterested in resolving issues.
I advised I would post this and Scott did not try to resolve the issue, so here it is.”
“One star (because you can't give less). We ordered a (£1,000+) sofa which arrived with a damaged back cushion, the couriers insisted it was just 'compression' - oakworld customer support said the same when contacted. We were advised to follow some after care instructions to restore the shape of the cushion, which failed to make any difference. We asked for a replacement sofa but customer support said this was not possible as the sofas were made to order - this was a lie as we checked with their sales team and two were in stock at the time. After months of wrangling they finally offered a refund. The collection was booked but the couriers did not collect. After more wrangling we'd had had enough so we went to the small claims court for a settlement. oakworld (rightworx Ltd) then played a game of brinkmanship by denying their actions right up to the point a hearing was due, before settling. Their actions lead us to believe that they knew the sofa damaged and they hoped we would give up trying to sort this if they behaved obstructively for long enough. AVOID THIS COMPANY! unless you're happy to risk months of hassle and are prepared to go to court to resolve the dispute.”
“Satisfied with the the quality and the instructions for self assembly .Arrived earlier than expected, in fact only 2 days. Would recommend. Very happy.”
“We had excellent service from Oakworld
Our Windsor Reclining Armchair is just as the photo and is very comfortable
We thought it was an absolute bargarin
It arrived 5 days after we had ordered it
After trailing round furniture shops and being quoted up to £1000 for a recliner armchair and then being told we have to wait 11/12 weeks for delivery I couldn't believe it when I found this site
I'd definitely use them again”
“My 85yr old mum bought a £419 Windsor recliner chair in May. When she sat on it there’s a huge gap between backrest and cushion around 5-6”. She feels unsafe like her backside is going to go through the large gap. So there’s no support for her back. We complained and a technician came out and told my mum it was an easily fixable issue and he would return to fix it once it had been agreed . Customer service then wrote to me and lied and said the Technicians report said there was no fault. I asked for the report which she refused but quoted the Technicians report words which stated the cushion needed more padding and was an easy fix. They’ve refused to fix it even though it’s not fit for purpose and is unusable for my mum. I’ve contacting Citizens advice regarding Consumer Rights Act 2015 , going to forward emails to Watchdog and then legal redress through small claims if they are that petty.
I’ve emailed the CEO Karl Utley as a last resort too as this isn’t my mums fault is it !
AVOID THIS COMPANY THEY LIE AND CLEARLY TREAT OAP’S WITH DISDAIN ONCE THEY HAVE THEIR MONEY”
“As you can see from many reviews it does not bode well ordering from oak world
I even rang today before I placed my order and waited in a que
I was told by Damion it was in stock and I would receive it in 3-5 working days as stated
Once you’ve paid your monies and your order is confirmed
Then you get an email to say that the following postcodes will have an EXTRA 14 days delivery time
So I read them and half the country is included🙄
I live in Dorset not the highlands or islands of Scotland
Sorry but this is totally unacceptable”
“Thank goodness I came across this site. I was looking to buy a wardrobe and was wary about committing to one as the product pages don't contain any reviews about the actual product. I have been putting off ordering for a couple of weeks because of this and am relieved that I now have made a decision not to buy from people who
are afraid to publish reviews on the actual page that shows the product. Thanks everyone for all your warnings.”
“OMG why didn’t I read these reviews before purchasing from this awful cheap company! Paid quite a lot of money for the worst made chest of drawers that needed assembling - if you want something like this save money and buy from IKEA which would actually be better quality! I am absolutely gutted I gave this company my money - totally my fault for not reading reviews first! Husband still trying to build this awfully made piece of junk - will have to put up with it for a while just to justify the money! That is if we can build it!”
“If i could leave zero stars i would. I received 2 damaged bedside units a month ago. They were advised immediately that they were received damaged. I'm still waiting for them to be collected and refunded. A week ago i asked for the remainder of this order to be cancelled because of the appalling customer service. I'm still waiting for this to be done. The order is worth nearly £1000 and i can't afford to have money tied up like this.
As I'm writing this I'm on the phone trying to get through to a supervisor as every time I've made contact with Oakworld I'm fobbed off with one reason or another why they haven't arranged the collection or refund. And surprise surprise I'm being told i cant speak to anyone - they have to do a call back
Avoid at all costs. Wouldn't use or recommend every again!”
“Oak World and Sofia Italia are part of the same group, Rightworx. We have renamed them Sofa Shitalia. Dreadful experience buying a sofa from them, it broke within 6 months- they tried to say it was wear and tear. We had our own report done that said there are multiple faults with it. Nearly two years and hundreds of emails later they eventually did a repair which we rejected as it was a poor effort and didn't solve some of the issues.
They ought to be prosecuted under the trade descriptions act: it has never been a designer sofa made by craftsmen. 8 days after they eventually took it back we are still waiting for a refund...I suspect there is still more chasing to do!! Buyer beware!!!!”
“Jokeworld it should be called!. Ordered and paid for £600 wardrobe, 1 man left it on pavement for me to struggle and bring in with attitude "it's not that heavy "....it was. Then discovered only half of order delivered. A month later the unlaw abiding company are refusing full refund as must return myself or part refund for other half. Its taken a month and any excuse for not collecting or refund is given. P takers..... be warned”
“We ordered an oak corner tv cabinet. Our item arrived and it’s the incorrect item. The box is battered, damaged and falling apart and the item itself has minor damage.
Upon opening the item there is also paperwork in the box with SOMEBODY ELSES details - name, address, email, telephone number, payment method etc. More than enough to commit identity theft if we were so inclined! A huge GDPR breach - not sure how we can have faith our details are protected. It looks like somebody else’s return that had not been checked over and simply shipped out to us.
We contacted the company to make them aware and request they collect the incorrect item and send out the correct since we needed it as moving into a new property. We were told they don’t know where our item is (hopefully not with somebody else with OUR details in the box!) so have to contact the warehouse who aren’t in?! No idea why they can’t arrange to send another of the same item out since it is still listed on their website.
As such, we have purchased a (better quality) item elsewhere. We requested a full refund and that they collect this item. The collection will have to be at our inconvenience giving they have requested I do not leave it outside I am going to have to take time off to ensure I am here for it to be collected. But they refuse to compensate us for this inconvenience which is a direct result of their negligence.
Absolutely appalling company and service. Do not recommend and I will be contacting the ICO myself due to concerns re my own personal data giving they didn’t know where our item is and we received enough of somebody else’s data to commit fraud.”
“A heavy sideboard was delivered upside down because the keep it up arrow signs o the packaging was printed the wrong way. Company refuses to correct it and offering £25. It requires two handy persons to turn it over. We have at least 40 emails and cost of this exchange far exceeds the compensation I am seeking which is £50. I can use this to pay two handypersons to turn the furniture over. It’s sitting in the box for almost a fortnight in my lounge - quite unsightly”
