OasisSpace Reviews

Name: OasisSpace
Address: 501 Silverside Rd, Wilmington, Delaware
Rating: 4.31

4.3 Rating 620 Reviews

83 %

of reviewers recommend OasisSpace

4.3

Based on 620 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

csr@oasisspace.com

Location:

501 Silverside Rd,
Wilmington
Delaware
19809

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OasisSpace 5 star review on 15th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased the rollator walker for my father in law last year. He loves it but the rubber arm piece has cracked on one arm. Trying to find a replacment for it but has been difficult.”

Helpful Report

Posted 2 years ago

Hi Lisa, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. Could you please kindly keep the item and try again with a new rubber arm piece? We suppose you can make a new working item with it. BTW, we did not find any previous purchase or contact history. Please kindly share the following info so we can make everything go smoother: - Order number - Required parts (the part number and name on the instruction) And any pictures or videos to illustrate the details would be highly appreciated. As you know, your contact and response mean a lot for after-sales service online. Thanks for your time. Have a smooth day!

Posted 2 years ago

“Sturdy, well-constructed. Packaged more than adequately it arrived without a scratch. Assembly was a "breeze". Very happy with this purchase!”

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Posted 2 years ago

“It is everything I had hoped for!”

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Posted 2 years ago

“Very adjustable and sturdy. Seat is comfy.”

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Posted 2 years ago

“My balloon 🎈 tire walker arrived quickly. The package was in great condition. The equipment is very sturdy, but that comes at the price of being heavierbto lift. It is built for taller folks. The handles are of course, adjustable. However, the seat is higher than on most. Probably best for folks 5'7" (my guess). I am not that tall, (5'6"but) but then, I don't have to do a lot of sitting on it... So it is fine for a quick rest. This will be my off-loading walker and I think the tires will work great.”

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Posted 2 years ago

“I'm very pleased with the product, I had some questions about the delivery date but I got a quick response to my inquiry and all in all the product was delivered in a reasonable amount of time.”

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Posted 2 years ago

“I am very happy with the quick response when I reached out to OasisSpace about my walker and they sent me out my replacement leg and I received it in just a few days. Thank you!”

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Posted 2 years ago

“If you want to return something it’s almost impossible . With shipping and restocking fees you are lucky if you get half your money back.better be sure before you order something”

Helpful Report

Posted 2 years ago

Hi Robert, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry to know that our products did not meet your expectations. We noted that the Support Team has partially refunded the order. Therefore, we've forwarded your inquiry to the team. A representative will follow up in 24 hours. Please keep an eye on your email inbox. Thank you for your time again. We really hope you can go back after conversations with our representative. Have a smooth day!

Posted 2 years ago

“Was not impressed with OasisSpace trying to entice me to keep item. However, return process went smoothly.”

Helpful Report

Posted 2 years ago

“What the hell is OasisSpace? Got a text during a Sunday church service asking for a review of a company I never heard of. Pro marketing tip:ls: 1) if you are going to solicit reviews, identify your company or product 2) don’t send business texts on Sunday morning 3) make sure you have permission from someone before texting them.”

Helpful Report

Posted 2 years ago

Hi Deborah, Thank you for bringing this to our attention. We apologize for disturbing your Sunday church service and we never intend to disturb you during important moments. We promise you'll NOT receive similar marketing messages any more. For the text, you received it because you've taken a shower stool home on February 11, 2023 from OasisSpace. We'd like to receive your informative feedback to help others make a proper decision. Also, your message would help us to further improve our products and service. We're so sorry that it came in an inappropriate timing. Regarding the pro marketing tips, we highly appreciate your input and will ensure that our marketing team is aware of them. As always, we take privacy and permission seriously and will do our best to comply with all regulations and standards. Once again, we apologize for any inconvenience caused and thank you for your feedback. If you have any further concerns or questions, please feel free to contact us. Have a good time!

Posted 2 years ago

“I haven’t had a chance to use it much yet but it is very sturdy easy to use and to get around with I only wish it came in more colors”

Helpful Report

Posted 2 years ago

“It will til over if you are not careful trying to use it, returning it is very hard because they don’t like to send labels 🏷️”

Helpful Report

Posted 2 years ago

Hi Dr. Rev. Mildred June Berry, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and have forwarded your inquiry to the Support Team. A representative will follow up in 24 hours. Please keep an eye on your inbox, including the SPAM. Please understand that it's an online order and your response litterally means a lot to our follow-ups. Thanks for your time again. Have a smooth day!

Posted 2 years ago

“Great product. Easy to put together. Very sturdy.”

Helpful Report

Posted 2 years ago

“I have osteoarthritis, RA, and Psoriatic Arthritis which is rare and from my neck down to my hip has spurs, etc and I can walk but after a short while I'm bent completely over and my back hurt along with my hip. The regular walker has me bent over so this upright rollator will allow me to walk with proper body mechanics and I appreciate that because when you have multiple autoimmune issues and neurological issues you can gain quite a bit of weight and this allows me to go walk and if I need to sit before things get bad I get to exercise, get air, and sun....able to ENJOY my life! THANK YOU!”

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Posted 2 years ago

“The online ordering was easy and fast. My rollator arrived in a few days. The assembly directions were easy to follow and there was also a video that you could watch on YouTube. I did have a problem with one wheel. Customer service was quick to respond and sent out a new wheel assembly. It arrived in two days.”

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Posted 2 years ago

“Purchased a great scooter from Oasis last year when husband had surgery and had to stay off of his foot being non-weight bearing for 12 weeks. I fractured my leg this winter and we got out the scooter again but the seat cushion where the knee rests had started cracking after 3 months of wear last year with my husband. Contacted Oasis for a replacement and they sent it to us within a week. Amazing and fast service! Thank you so much!”

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Posted 2 years ago

“Very sturdy”

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Posted 2 years ago

“Chair works well. The gripping handle not so much. It slides up and down shower wall when trying to use.”

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Posted 2 years ago

“I'm not satisfied with the walker, isn't what I specting,is too heavy”

Helpful Report

Posted 2 years ago

Hi Maria, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. Any pictures or videos to illustrate the details would be highly appreciated. Thanks for your time. Have a smooth day!

Posted 2 years ago

“Very easy to work with was very simple to understand and follow instructions from their website delivery was made promptly within the 2 to 5 days as promised and the product is first class”

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Posted 2 years ago

OasisSpace is rated 4.3 based on 620 reviews