OasisSpace Reviews

Name: OasisSpace
Address: 501 Silverside Rd, Wilmington, Delaware
Rating: 4.31

4.3 Rating 620 Reviews

83 %

of reviewers recommend OasisSpace

4.3

Based on 620 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Email:

csr@oasisspace.com

Location:

501 Silverside Rd,
Wilmington
Delaware
19809

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OasisSpace 5 star review on 15th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have yet to be able to put it together...NO INSTRUCTIONS How am I supposed to use it?”

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Posted 1 year ago

“I am unable to insert the silver piece holding the handbrake into the hole that holds the handbrake. The hole in the armrest will not accept the handbrake.”

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Posted 1 year ago

“Oasisspace rollator is fine until you have a problem Oasisspace rollators become useless as this company has no spare parts they expect handicapped persons to pluck $200 from their money tree and order another one. Total disregard for handicapped”

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Posted 1 year ago

“Oasisspace can't fix your rollator if it has an issue they just want you to buy another one”

Helpful Report

Posted 1 year ago

Hi Dana, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and have forwarded your inquiry to the Support Team. A representative will follow up in 24 hours. Please keep an eye on your inbox, including the SPAM. Please understand that it's an online order and your response means a lot to our follow-ups. Thanks for your time again. Have a smooth day!

Posted 1 year ago

“I had a lot of trouble, still not resolved, putting the off road knee wheeler together. The directions were not clear and the factory assembly of one part was misaligned. The tires were flat and required the purchase of a pump before I could use this piece of equipment. It is possible to use tires that do not need yo be inflated.”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. Also, any pictures or videos to illustrate the details would be highly appreciated. Thanks for your time. Have a smooth day!

Posted 1 year ago

“Very disappointed. The walker looks nice and feel sturdy. However the design creates an accident waiting to happen. I have fallen forward twice with being on the ground once. Bigger wider tires might help but, handle angle change might also help. I would love to talk to you all, if you wish. I hope to hear from you.”

Helpful Report

Posted 1 year ago

Hi George, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and have forwarded your inquiry to the Support Team. A representative will follow up in 24 hours. Please keep an eye on your inbox, including the SPAM. Please understand that it's an online order and your response means a lot to our follow-ups. Thanks for your time again. Have a smooth day!

Posted 1 year ago

“I want to return and order one with steel wheels but you won’t return it”

Helpful Report

Posted 1 year ago

Hi Kathy, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. Thanks for your time. Have a smooth day!

Posted 1 year ago

“Very disappointed in this product. to maneuver when turning. Product is too heavy to lift.”

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Posted 1 year ago

“Bought the amazing rollator walker which was the perfect answer to ambulatory needs. Very easy to use, safe, reliable. But buyer beware! Unlike other brands with replaceable parts, this brand does not have replacement for the locking brakes that are failing and walker has become unsafe. Be advised to buy a different brand than this company offers for the issues of longevity or replacement parts. 18 months and now we must buy a different walker .”

Helpful Report

Posted 1 year ago

Hi Ann, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry to know that our products and after-sales service did not meet your expectations. We noted that the Support Team has refunded the order. Therefore, we've forwarded your inquiry to the team. A representative will follow up in 24 hours. Please keep an eye on your email inbox. Thank you for your time again. We hope you can go back after conversations with our representative. Have a smooth day!

Posted 1 year ago

“My wife weighs 290 lbs and the roll ator is rated 450 lbs. The bearings on the rear legs are popping a lot and I'm kinda worried they will fail. We have had it only 3 weeks Plese send us some of your thoughts and if it will likely fail soon. Thanks, Don and Nancy Irvine”

Helpful Report

Posted 1 year ago

Hi Nancy, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. We suppose some replacement parts can make a new working item. Could you please kindly try again? Anyway, please let the representative know what part(s) you need. Also, any pictures or videos to illustrate the details would be highly appreciated. Thanks for your time. Have a smooth day!

Posted 1 year ago

“The stool that I just bought does not rotate at all when you sit on it. I am well below the weight limit. Although a good idea, I would not recommend this item.”

Helpful Report

Posted 2 years ago

Hi Ralph, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. And any pictures or videos to illustrate the details would be highly appreciated. As you know, your contact and response mean a lot for after-sales service online. Thanks for your time. Have a smooth day!

Posted 2 years ago

“Small screw came out of the right brake handle pivot pin. Unable to find a replacement. Model OS-KLD-9268 Otherwise very pleased with the walker.”

Helpful Report

Posted 2 years ago

Hi Edwin, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. Could you please kindly keep the item and try again with some new screws? We suppose you can make a new working item with them. BTW, we did not find any previous purchase or contact history. Please kindly share the following info so we can make everything go smoother: - Order platform - Order number - Required parts (the part number and name on the instruction) And any pictures or videos to illustrate the details would be highly appreciated. As you know, your contact and response mean a lot for after-sales service online. Thanks for your time. Have a smooth day!

Posted 2 years ago

“It will til over if you are not careful trying to use it, returning it is very hard because they don’t like to send labels 🏷️”

Helpful Report

Posted 2 years ago

Hi Dr. Rev. Mildred June Berry, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and have forwarded your inquiry to the Support Team. A representative will follow up in 24 hours. Please keep an eye on your inbox, including the SPAM. Please understand that it's an online order and your response litterally means a lot to our follow-ups. Thanks for your time again. Have a smooth day!

Posted 2 years ago

“I'm not satisfied with the walker, isn't what I specting,is too heavy”

Helpful Report

Posted 2 years ago

Hi Maria, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We've forwarded your inquiry to the Support Team. A representative will follow up in 24 hours by email. Please keep an eye on your inbox, including the SPAM. Any pictures or videos to illustrate the details would be highly appreciated. Thanks for your time. Have a smooth day!

Posted 2 years ago

Author didn't leave any comments.

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Posted 2 years ago

“I've had some good issues with the company itself, however the quality of the product (heavy duty bariatric rollator) leaves a lot to be desired. In the year I've had it over had 3 broken frames (at the support bar that holds the seat) that had made the rollator UN-useable. I'm not sure what the cause of the weld breaking at that spot is, especially since I'm well under 450lbs. I got the HD rollator because i was a little over the weight limit off the regular rollator and i figured the HD would be sturdy. Boy was I wrong. Customer service has replaced it each time.. The first time in March was easy, no problems but in November just 5 days after the 1 year warranty, they refused to replace it. Even though I'd only had the replacement just 7 months. They said nope i could get a frame only for $50 but finally came down to $25 for shipping. The first frame sent had a broken weld and huge gouges on the support bar, plus the wheels wouldn't go on because of bent forks on the right side. When i explained this and sent pictures of the broken weld and other marks i was told that it was a manufacturer defect. Nope not buying it, but they sent me another frame.. This one the box said it was missing the left leg like it was a return. It is useable, but I'm afraid of what will happen next time it breaks... Which I'm guessing will be in less than a year. With no warranty on the frame I'll have to buy another one so I'm already saving for it! But won't use Oasis space”

Helpful Report

Posted 2 years ago

Hi Shannon, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry for any inconvenience and sincerely would like to help out. We found that Ivy, one of our customer representatives is following up with your case. We've forwarded this inquiry and sent a reminder to her at the same time. She will will follow up again in 24 hours by email. Please keep an eye on your inbox, including the SPAM. Thanks for your time. Have a smooth day!

Posted 2 years ago

“return merchandise...process was a night mare...need to update return policy to honor consumers”

Helpful Report

Posted 2 years ago

Hi Salli Dick, Thank you so much for buying from OasisSpace. It's the Market Team. We're sorry to know that our products did not meet your expectations. We noted that the Support Team has refunded the order. Therefore, we've forwarded your inquiry to the team. A representative will follow up in 24 hours. Please keep an eye on your email inbox. Thank you for your time again. We really hope you can go back after conversations with our representative. Have a smooth day!

Posted 2 years ago

“Worst customer service that I have encountered in years. Absolutely no concern what the issue was just continual vague promises that something will happen and never does”

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Posted 2 years ago

“I bought the up walker for my mom. We opened it up and she retired it out for one day. With her having s bad shoulder it doesn't work for her. Tried to send it back but because it was not broken you guys would not pay to have it returned. Even though it says you have 30 days to either of not satisfied. That's a lie. Will not recommend this company to anyone. I did really the walker to bad it wouldn't work for us.”

Helpful Report

Posted 2 years ago

“Do not depend on CS to get back to you with any kind of problems you may come across. Like trying to get some replacement arm pads for your unit.”

Helpful Report

Posted 2 years ago

OasisSpace is rated 4.3 based on 620 reviews