Name: O'Briens Wine
Rating: 4.72

“The DPD delivery service for this order was appalling. The order was abandoned in the rain outside the security gate at the entrance to our estate which is over 300 metres away from my house. The DPD delivery man has the code for this gate, in addition to which a neighbour even opened it for him. He still just left the box there, as he has been doing with other deliveries recently. It was raining heavily and the box was too heavy for this woman so she posted it on the neighbourhood Whatsapp group. My wife was alone at home so another neighbour went out in the rain to collect it in case it might get stolen. My wife complained to both DPD (not for the first time) and O'Briens Wines. She left a voice message on O'Briens service and emailed them. There has still been no response. It is O'Briens who engage DPD yet we are the ones paying for the combined products and appalling delivery service. At a minimum we should have had the courtesy of an acknowledgment from O'Briens. The whole issue left a sour taste.”

Helpful Report

Posted 1 year ago

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Hi Paul, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. In terms of the voice mail and email sent in by your wife I will message you privately about this. All of the weekends emails and voicemails have been looked over and I couldn't find any relating to your order. I am so sorry that you have had trouble getting through and of course we see the importance of your feedback and make a great effort to always respond to our customers. I will follow up with you this morning. Kind regards, O'Briens Team

Posted 1 year ago

“The DPD delivery service for this order was appalling. The order was abandoned in the rain outside the security gate at the entrance to our estate which is over 300 metres away from my house. The DPD delivery man has the code for this gate, in addition to which a neighbour even opened it for him. He still just left the box there, as he has been doing with other deliveries recently. It was raining heavily and the box was too heavy for this woman so she posted it on the neighbourhood Whatsapp group. My wife was alone at home so another neighbour went out in the rain to collect it in case it might get stolen. My wife complained to both DPD (not for the first time) and O'Briens Wines. She left a voice message on O'Briens service and emailed them. There has still been no response. It is O'Briens who engage DPD yet we are the ones paying for the combined products and appalling delivery service. At a minimum we should have had the courtesy of an acknowledgment from O'Briens. The whole issue left a sour taste.”

Helpful Report

Posted 1 year ago

$Read O\'Briens Wine Reviews$

Hi Paul, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. In terms of the voice mail and email sent in by your wife I will message you privately about this. All of the weekends emails and voicemails have been looked over and I couldn't find any relating to your order. I am so sorry that you have had trouble getting through and of course we see the importance of your feedback and make a great effort to always respond to our customers. I will follow up with you this morning. Kind regards, O'Briens Team

Posted 1 year ago

“Was unable to change first date of Beer subscription. Very disappointing. F. Hughes”

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Posted 1 year ago

“Absolutely dreadful experience recently. Didn't receive a notification that the order was shipped. One parcel of wine was completely wrong, seemed to be plucked at random from the shelves. Received no notification of what time the corrected order would be delivered. When it arrived, the driver didn't know which was the correct replacement box. Driver insisted I root through a couple of open boxes to look for "my wines". Lodged a formal complaint with management but a deafening silence on that.”

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Posted 1 year ago

“Bottle of gin was ordered on the 23rd June 2023 for a business associate as a gift , got a e mail on the 26th stating that the bottle was smashed en route , received an email today to state it will be delivered tomorrow 30/6/23. Folks a whole week to deliver a 60 quid bottle . Have a pint of cop on folks I have no problem with mistakes but surely they would have another bottle on the shelf and deliver it the next day . Won’t be using you guys again , Nadia , owner of ashford motors Ps I regularly order and have items in 2-3 days from abroad .”

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Posted 1 year ago

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Dear Nadia, Please allow me to sincerely apologise for the damages and delays to your order. While the majority of orders go out on time and efficiently delays occasionally can occur. We understand the importance of a gift and are very sorry for this inconvenience. In addition to the reship our customer service team has also refunded the delivery charge on the original order as a way of apology and a gesture of goodwill. If you need anything else please don't hesitate to get in touch. Kind regards, O'Briens Team

Posted 1 year ago

“Bottle of gin was ordered on the 23rd June 2023 for a business associate as a gift , got a e mail on the 26th stating that the bottle was smashed en route , received an email today to state it will be delivered tomorrow 30/6/23. Folks a whole week to deliver a 60 quid bottle . Have a pint of cop on folks I have no problem with mistakes but surely they would have another bottle on the shelf and deliver it the next day . Won’t be using you guys again , Nadia , owner of ashford motors Ps I regularly order and have items in 2-3 days from abroad .”

Helpful Report

Posted 1 year ago

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Dear Nadia, Please allow me to sincerely apologise for the damages and delays to your order. While the majority of orders go out on time and efficiently delays occasionally can occur. We understand the importance of a gift and are very sorry for this inconvenience. In addition to the reship our customer service team has also refunded the delivery charge on the original order as a way of apology and a gesture of goodwill. If you need anything else please don't hesitate to get in touch. Kind regards, O'Briens Team

Posted 1 year ago

“despite me agreeing with dpd to deliver a week later they delivered the next day and caused a lot of concern regarding this. i notified them that no one would be home until the following sunday and agreed to deliver it on the following tuesday they didnt”

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Posted 1 year ago

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Hello, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier and any inconvenience caused by the early delivery. I am forwarding this response to your email inbox. Could you come back to me and let me know if someone has a hold of the goods on behalf of the recipient? Regardless I will follow up with the courier. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 1 year ago

“Not very happy. I received a text to say my purchase would be delivered on Tuesday 6th June but it was actually delivered on Saturday 3rd during the day when nobody was at home. I received no notification regarding delivery. It was just left at the front door. How it wasn't taken is beyond me. Plus is States you must be over 18years..this was obviously not checked! Doubt if l will use your delivery service again...”

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Posted 1 year ago

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Hi Fiona, Thank you for your feedback. Apologies for the delayed reply on this platform, we had some technical issues which are now resolved. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them as we stand by what you have outlined around our delivery protocols. We hope to get to the bottom of this to prevent it from happening again. Our apologies again for any inconvenience caused. Kind regards, O'Briens Team

Posted 1 year ago

“The box arrived and the two boxes of Porta 6 were disintegrated and unusable, the whole box was damp and the bottles were all sticky and labels torn which meant I couldn't give them as gifts. It was as if someone had put the bottles into the box cold which led to everything getting wet and sticky including the box wine which is now completely unusable. I also ordered 3 bottles of nozeco and only got 2. Have sent a email to customer service, waiting on reply to rectify the situation”

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Posted 1 year ago

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Hi Fiona, Thank you for your feedback. Apologies for the delayed reply on this platform, we had some technical issues but I can see that the customer service team contacted you privately and resolved this for you swiftly. Our apologies again for any inconvenience caused. Kind regards, O'Briens Team

Posted 1 year ago

“Unfortunately,as before with regards packaging, several cans of beer were damaged and unusable. I have mentioned this to your customer service and Hannah said she would take it to the warehouse/dispatch staff. Someone hasn't listened. For 7.50 delivery charge I would expect to have the beer packed in a cardboard box. Do you just stick a delivery label on a bottle of wine? This is my 4th time of ordering from you, and my partner and a few friends have ordered as well. We won't be giving you any more of our money because of the shoddy packaging and damage to our delivery, not on the courier's part, because of your indifferent attitude to packaging of beers.”

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Posted 1 year ago

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Hello, Thank you for your feedback and for bringing this to our attention. I can see that you were speaking to our customer service team because you were concerned about a delay in update on the tracker with your recent order and that DPD were contacted by our team on your behalf for updates in relation to this. Our team was informed today that this was delivered to you in full and was not told of any damages to your order. Please allow me to sincerely apologise for any inconvenience caused. Your feedback about the packaging has been passed on and in addition will be flagged at our weekly meeting for review. In the meantime, we will email you privately to organise a solution for the undrinkable cans. Apologies once again for this unsatisfactory experience and any inconvenience caused. Kind regards, O'Briens Team

Posted 1 year ago

“I bought 6 bottles of red wine as a gift. The two Amarone wines were corked. This is the 2nd time in a row this has happened. I bought several bottles of the same Port at Christmas to be delivered to family members and the cork disintegrated on all of them. It seems to be an issue with more expensive bottles that may have been stored for longer.”

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Posted 1 year ago

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Hello, Thank you for your feedback I am sorry to hear that your wine has not arrived in the best condition. Our wine range is sourced and selected by our own wine buying team and I have forwarded your observations to them and thank you for bringing this matter to our attention. Please rest assured that I can send a replacement out to your address as soon as possible or a refund if that would suit you better. I will email you privately to arrange this Kind regards, O'Briens Team

Posted 1 year ago

“As in the past the wines were perfect however the delivery was appaling and a reason for not continuing to buy from O'Briens. The fault lies with their courrier, DPD who on the past two occasions have notified me of a delivery window but then proceeded to leave the large boxes at my front door in clear view of passer bys”

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Posted 1 year ago

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Hi Neil, I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers and require an over 18s signature on all of our parcels due to the nature of the goods that we sell. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 1 year ago

“An absolute shambles of a company that makes a mockery of the term “customer service”.”

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Posted 1 year ago

“As of now I have not recieved my order I’m full of disappointment with this service and won’t be using it again”

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Posted 2 years ago

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Hello, Thank you for your feedback and I am sorry about the difficulties that you have experienced with delivery. I can see that the reshipment that we sent to you was marked as delivered on 13/04/2023. Can you confirm the same? Our sincerest apologies for any inconvenience caused. Kind regards, O'Briens Team

Posted 2 years ago

“As of now I have not recieved my order I’m full of disappointment with this service and won’t be using it again”

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Posted 2 years ago

“Didn't recieve half of the order,,trying to contact a nightmare got sorted and I was ordered not asked to get the wrong delivered goods uplifted. Not one bit impressed. I have ordered before and no bother. Wouldn't be rushing back to the o'briens online in a hurry again. Very poor customer service.”

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Posted 2 years ago

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Hi Patricia, Thank you for giving us this feedback and I am sorry that you did not have a god experience with our customer service. I can see that there was a mix up with your order. This has been flagged with our warehouse so that some refresh training on picking will take place this week. I can also see that our customer service team had a call with you and an email thread and it was imperative that you had the correct wines ahead of Easter. The replacements were shipped to you and arrived on 07/04/2023 and a collection was booked for the incorrect stock. I am sorry that you were unhappy with this resolve and I will pass the feedback for review. Kind regards, O'Briens Team

Posted 2 years ago

“Nice products but O’Briens use DPD for deliveries and they are absolutely terrible: they are late, the drivers are in a rush and have rung the bell and then dumped the box on the street (no age confirmation and once in a puddle in the rain so that the box absorbed so much water it couldn’t be carried properly and moisture affected the wine labels), boxes arrive damaged (once had masses of tape rebuilding on side of box, it had clearly been dropped), they refuse to carry boxes to the house. Terrible. Go to one of the shops if you can”

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Posted 2 years ago

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Hello, Thank you for bringing this to our attention and for the kind words about our wines. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a much higher standard for our customers. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 2 years ago

“Nice products but O’Briens use DPD for deliveries and they are absolutely terrible: they are late, the drivers are in a rush and have rung the bell and then dumped the box on the street (no age confirmation and once in a puddle in the rain so that the box absorbed so much water it couldn’t be carried properly and moisture affected the wine labels), boxes arrive damaged (once had masses of tape rebuilding on side of box, it had clearly been dropped), they refuse to carry boxes to the house. Terrible. Go to one of the shops if you can”

Helpful Report

Posted 2 years ago

$Read O\'Briens Wine Reviews$

Hello, Thank you for your feedback. I am so sorry to hear about your unsatisfactory experience with our courier. We require an over 18s signature on all of our deliveries and expect them to be delivered into the hands of our customers due to the nature of the goods that we trade with. We strive for a much higher standard for our customers than this. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Team

Posted 2 years ago

“An absolute shambles of a company that makes a mockery of the term “customer service”.”

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Posted 2 years ago

“Not delivered again Where is it Recurrent unresolved issue”

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Posted 2 years ago

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Hi Ian, Thank you for your review. I am sorry to hear that you are experiencing difficulties with delivery. I have emailed you just now to get your order number and get to the bottom of this for you. Kind regards, O'Briens Team

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

O'Briens Wine Reviews