O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.72

4.7 Rating 4,991 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 4,991 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service thank you”

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Posted 6 months ago

“I bought these wines for future use so can't review them just now. A great turnaround on the order, very fast response. The downside is that DPD dumped the box on the doorstep and disappeared. It's lucky itwasn't taken by a passerby before I discovered it. They were even cheeky enough to send me a photo of the box at the doorway - as proof of delivery! This puts you at risk of credibility with customer service and security of the supply chain - hence just a 4.”

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Posted 6 months ago

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Hi Eamon, Thank you for your feedback. I am so sorry to hear about your unsatisfactory experience with our courier. We expect a our orders to be handed over to someone over the age of 18 and can understand all of the points you have raised. I will pass your feedback onto the courier company and raise this concern at our next meeting with them. We hope to get to the bottom of this to prevent it from happening again. Please allow me to sincerely apologise for any inconvenience caused by this. Kind regards, O'Briens Wine

Posted 6 months ago

“Great service! Prompt delivery! Marian and”

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Posted 6 months ago

“Excellent service every time. Prompt delivery and very well packaged.”

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Posted 6 months ago

“Great selection fast delivery”

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Posted 6 months ago

“Excellent service. Great selection. Living in Toronto…always know that bottle will arrive on time…keeps me connected to friends & relatives in the old country.”

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Posted 6 months ago

“Discrete delivery to protect the underage in our house. Plus courteous delivery personnel and polite delivery staff and in shop.”

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Posted 6 months ago

“Amazing service & beautifully packaged. We are very happy, & we’ll definitely order again”

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Posted 6 months ago

“Lovely wine and very quick delivery”

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Posted 6 months ago

“Great service.. ideal gift sets.. delivery was exactly as stated.”

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Posted 6 months ago

“Service is excellent. Wine delivered on schedule.”

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Posted 6 months ago

“Great service”

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Posted 6 months ago

“Prompt delivery of very nice wine”

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Posted 6 months ago

“I’m hoping I can change that to a 5 but I have not heard from the recipients and need proof of delivery to Alan & Sheree Harmon, 71 Queen Street Dublin 7”

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Posted 6 months ago

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Hi There, Thank you for your feedback. As far as I can see from the DPD tracker the order has been marked as delivered. However, I have contacted the local depot on your behalf to get confirmation and proof of delivery just so that we can ensure delivery was completed properly. Once I hear back, I will email you privately to let you know. Kind regards, O'Briens Team

Posted 6 months ago

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Hi There, DPD have sent a driver back and confirmed that this was indeed delivered to the recipient as reflected in the tracker. If you have any further queries, please don't hesitate to get in touch with : online@obrienswine.ie Kind regards, O'Briens Team

Posted 6 months ago

“Great choice, best quality and fair prices. Amazingly quick delivery too”

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Posted 6 months ago

“Everything went well. Thank you!”

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Posted 6 months ago

“Ordered 2019 Wine 🍷 Got the wrong year”

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Posted 6 months ago

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Hi There, Thank you for your feedback. I have checked with the warehouse and we have just had a changeover in vintage from the supplier from 2019 to 2020. The web team are now updating this on the site to reflect the same. Please allow me to apologise for any inconvenience caused. As we don't have the 2019 in stock, I cannot swap it for you. However, I am happy to book a collection and refund or a collection and reship of alternative bottles if you would not like to keep the 2020 vintage. Please reply to online@obrienswine.ie and let us know how best to proceed. Kind regards, O'Briens Team

Posted 6 months ago

“Hi my bottle was broken. I emailed to say so with pictures”

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Posted 6 months ago

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Hi There, Thank you for your feedback. My sincerest apologies for the damages to your order. Of course we want to get this rectified for you as quickly as possible. I can see that a member of the team has replied to your email and is awaiting confirmation as to whether you would prefer a reship or a refund. Could you let us know so that we can get this amended for you as soon as possible? I have emailed you again for confirmation at online@obrienswine.ie Kind regards, O'Briens Team

Posted 6 months ago

“All perfect thank you.”

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Posted 6 months ago

“Last Saturday one of two boxes being delivered was dropped- this box cntained 2 bottles.. I expected to be notified of arrangement for replacement promptly. Oh Wednesday I had heard nothing and followed up with emails to DPD and OBriens. The replacement was delivered yesterday and O’Briens apologized for the inconvenience caused. I had hoped for an extra bottle to compensate for my time responding to many emails in order to sort this out.”

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Posted 6 months ago

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Hi There, Thank you for your feedback. Unfortunately, the courier failed to report this to us which caused a delay in reshipping your order, my sincerest apologies about that and for any other inconvenience that was caused by this delay. I am happy to hear that the replacement has now arrived and a member of the customer services team will contact you re compensation. Kind regards, O'Briens Team

Posted 6 months ago

O'Briens Wine is rated 4.7 based on 4,991 reviews