Name: O'Briens Wine
Rating: 4.72

“DPD failed to deliver on Friday last as they said they had an incomplete address. I note that they did not have my eircode. The did however have my telephone number as they were able to send me a text to say they would deliver but no call was received regarding the address. The delivery was made on Monday.”

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Posted 9 months ago

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Dear Tom, Thank you so much for taking the time to share your feedback about your recent experience with O'Brien's Wine. We sincerely appreciate hearing from our customers, as it helps us improve our services. We are truly sorry to hear about the delivery issues you encountered with DPD. It is disappointing to learn that they failed to deliver on the agreed Friday, citing an incomplete address. We understand your frustration and their failure to call you regarding the address is completely unacceptable. We apologize for any inconvenience caused by the delay in delivery, and we assure you that we will take this matter seriously with DPD to prevent such occurrences in the future. Our customer satisfaction is of the utmost importance to us. If there is anything we can do to rectify this situation or enhance your future experience with us, please do not hesitate to let us know. We value your patronage and want to ensure that your next interaction with O'Brien's Wine is seamless and enjoyable. Thank you once again for bringing this to our attention. We truly appreciate your feedback and are committed to continuously improving our services. Best regards, The O'Brien's Wine Team

Posted 9 months ago

“I got thid emil wine was delivered. So starting looking all over to see if the driver had left it some where on property. I called in to OBriens and no delivery was made ?”

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Posted 9 months ago

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Hi Greg, I'm so sorry for the confusion. The En Primeur Wines ordered this year will be delivered in the summer of 2026, and the shipping email was sent in error. Please accept our sincerest apologies for the confusion. If you have any questions please don't hesitate to contact us on online@obrienswine.ie. Kind Regards, The O'Briens Wine Team

Posted 9 months ago

“Champagne was delivered to wrong address on the scheduled day - after much liaison/emails etc was eventually successfully delivered around 4-5 days later!”

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Posted 10 months ago

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Dear Raymond, Thank you so much for taking the time to share your feedback about your recent experience with O'Brien's Wine. We truly appreciate customers like you who are willing to provide valuable insight and help us improve our services. Firstly, please accept our sincere apologies for the inconvenience caused by the Champagne being delivered to the wrong address by the courier. We understand how frustrating and disappointing this must have been for you. We apologize for any additional delays caused by the necessary liaisons and emails involved in redirecting the delivery. It is certainly not the level of service that we strive to provide for our customers. Your feedback is important to us, as it allows us to identify areas where we can improve to prevent such incidents from occurring in the future. Your input will be instrumental in helping us make the necessary improvements to our delivery process. Once again, we apologize for the inconvenience caused, and we genuinely appreciate your understanding and patience throughout this experience. We value you as our customer and are committed to providing you with the best service possible. Kind regards, The O'Brien's Team

Posted 9 months ago

“Very disappointing. Although I realize it was the fault of DPD, my order was delivered to the incorrect address. The disappointing thing was that it took so long to sort out, when I finally managed to contact you. For a start I could not find a number to phone you. I phoned one of your shops and was told I would have to email you and that you would phone me then. It took two days before I heard from you. Then it took another couple of days while you tried to find out where the order was although I was able to tell you from the DPD message and photo. When someone phoned it was to be told that the order had been returned to the depot (presumably DPD depot), but still no resolution from my point of view. It was now a Friday. I didn't hear from you again until Monday. At this stage it was nine days since I had put in the order. On Monday (today) I was told that the order was being re-issued. I don't know if it has arrived yet. From the customer's point of view, it would have been much more satisfactory to have (a) some way for the customer to be able to contact you quickly in such cases and (b) for the order to be re-issued immediately once you see the error rather than trying to find out what went wrong, leaving the customer hanging. Your investigation could continue after the customer has been dealt with. I hope the choice of wines I made were good that I sent to my friend after all this fuss.”

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Posted 10 months ago

“I ordered 14 bottles of wine but only 8 were delivered.”

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Posted 10 months ago

“A disappointing rye whiskey. .very weak ,and lacks the character of U.S. and Canadian ryes. .Two stars,( with a struggle )..”

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Posted 11 months ago

“DPD claimed that they attempted to deliver but they didn’t. There was somebody at home all day.”

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Posted 1 year ago

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Hi There, Thank you for bringing this to my attention. I am so sorry to hear about your unsatisfactory experience with our courier. I have checked on the tracking and can see that it has now been delivered. I have emailed you privately to confirm the same and discuss this further. Apologies again for any inconvenience caused. Kind regards, O'Briens Team

Posted 1 year ago

“Glad of the service now that Brexit has stopped me sending anything at all from UK to Ireland for my best friends birthday/Xmas present but it would be helpful if I could have had the bottle of champagne delivered if not on the day then a day or two before.As it is O'Briens just takes the order and delivers at their own convenience so a bit of an anticlimax”

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Posted 1 year ago

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Hi There, Thank you for your feedback. I can see that you placed your order on March 25th and it was delivered on March 27th. All orders are dispatched in the order in which they are placed. Please note that the majority of our orders are currently taking 2-3 working days to complete. Once an order is placed unfortunately we cannot hold or specify what day it will arrive within that time frame. That said, once you get tracking information on your shipment you can make specified requests directly with the courier through the link that you will receive to the manage your delivery portal. I will pass on your feedback so that the demand for specified delivery dates is noted. Kind regards, O'Briens Team

Posted 1 year ago

“Bad customer service .. bought chilled white wine from fridge ! Got home to discover it was red wine .. returned with it and was charged extra 95 cent ! No apology .. I had been inconvenienced but was told in fairness to them label’s looked very similar 🙄 I am a regular customer so felt this was wrong .. young untrained staff !”

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Posted 1 year ago

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Hi There, Thank you for your feedback. I am so sorry to hear about your recent experience in one of our stores. I have emailed you privately so that we can set up a call to discuss this further. My sincerest apologies for any inconvenience caused. Kind regards, O'Briens Team

Posted 1 year ago

“I got this as a gift for someone and one of the beers was out of date when it arrived. Feels like they're just getting rid of stock that hasn't sold and isn't really a craft club. Bit disappointing.”

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Posted 1 year ago

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Hi There, Thank you for your review. Oh dear, I am so sorry to hear about an out of date beer in your craft club subscription. I have messaged you privately to get this rectified immediately. Kind regards, O'Briens Team

Posted 1 year ago

“Slow communication on shipping but it was over xmas so that is understandable but the wrong bottle was then delivered with no original Ruinart box, still waiting on feedback from O'Briens. Busy time of year, yes, but it was not that tricky of an order.”

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Posted 1 year ago

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Hi Alexander, Thank you for your feedback and I am so sorry about the mix up with your order. I can see that this has now been reshipped and a collection has been booked for the incorrect product. This has been raised with our warehouse manager who has scheduled a refresh training with the team re picking errors today. My sincerest apologies for any inconvenience caused. Kind regards, O'Briens Team

Posted 1 year ago

“Unfortunately I am quite unimpressed with the Service as the recipients had no idea that I had Sent this to them as the message that I had included was not on the hamper.!!”

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Posted 1 year ago

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Hi Ron, I am so sorry to see that your gift message was not included in your order. At times the notes can move around in transit/ slip down the side of the inserts. I can understand the importance of a gift message in an order especially for an occasion. I have flagged this with our warehouse so that they are vigilant about including the notes and to ensure they are in the top of the box where the recipient can easily access it. Please allow me to sincerely apologise for any inconvenience caused. Kind regards, O'Briens Team

Posted 1 year ago

“Ordered way ahead of time for Christmas to be informed it was damaged by a courier and returned to depo. It was a time sensitive present and I was disappointed”

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Posted 1 year ago

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Hi There, Thank you for your feedback. I can see that you ordered on the 18/12/2023 and that this was reported as damaged in transit. I am so sorry for any inconvenience caused by this. Our customer service team worked hard to get this shipped and delivered to you s a matter of urgency and I can see that it was delivered on 23/12/2023 in time for Christmas. Kind regards, O'Briens Team

Posted 1 year ago

“Unfortunately I am quite unimpressed with the Service as the recipients had no idea that I had Sent this to them as the message that I had included was not on the hamper.!!”

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Posted 1 year ago

“When buying this product on your site, it was displayed as having a Red birdfeeder, when it arrived it was green. Considering the price this is quite disappointing, to not receive what was advertised.”

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Posted 1 year ago

“Great offers”

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Posted 1 year ago

“I ordered 12 & only received 6 ?”

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Posted 1 year ago

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Hi Philip, I am very sorry to hear that all of your order has not arrived to you. I have emailed you privately for more information so that we can get this resolved for you. Kind regards, O'Briens Team

Posted 1 year ago

“Nothing has arrived yet. As often is the case DPD have advised that the delivery is delayed!!! Please consider using an alternate courier. An Post I have found to be much more reliable.”

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Posted 1 year ago

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Hi Paul, Thank you for your feedback. I can see that you ordered close to 5pm on Sunday. Deliveries usually take 2-3 working days to arrive. I have checked your shipment and can see that it was incorrectly sorted by the courier, please allow me to sincerely apologise for this. I have emailed DPD and asked them when this will go out for delivery and stressed that this be delivered as soon as possible. I hope to get this sorted for you so that we can still get it to you within the timeframe if 2-3 working days. Regardless, I will keep in touch with you via email and give you updates once I hear back. Kind regards, O'Briens Team

Posted 1 year ago

“Nothing has arrived yet. As often is the case DPD have advised that the delivery is delayed!!! Please consider using an alternate courier. An Post I have found to be much more reliable.”

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Posted 1 year ago

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Hi Paul, Thank you for your feedback. I can see that you ordered close to 5pm on Sunday. Deliveries usually take 2-3 working days to arrive. I have checked your shipment and can see that it was incorrectly sorted by the courier, please allow me to sincerely apologise for this. I have emailed DPD and asked them when this will go out for delivery and stressed that this be delivered as soon as possible. I hope to get this sorted for you so that we can still get it to you within the timeframe if 2-3 working days. Regardless, I will keep in touch with you via email and give you updates once I hear back. Kind regards, O'Briens Team

Posted 1 year ago

“Ordered as a present. Disappointed with the length of time it took to be delivered.”

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Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

O'Briens Wine Reviews