O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.72

4.7 Rating 5,659 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 5,659 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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O'Briens Wine 5 star review on 26th December 2024

Anonymous

Anonymous // 01/01/2019

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“Excellent selection of wines with very speedy delivery, nice to try some different regions/ grapes.”

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Posted 7 months ago

“Excellent service as usual, placed my order which was delivered within 24 hours”

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Posted 7 months ago

“Champagne was delivered to wrong address on the scheduled day - after much liaison/emails etc was eventually successfully delivered around 4-5 days later!”

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Posted 7 months ago

$Read O\'Briens Wine Reviews$

Dear Raymond, Thank you so much for taking the time to share your feedback about your recent experience with O'Brien's Wine. We truly appreciate customers like you who are willing to provide valuable insight and help us improve our services. Firstly, please accept our sincere apologies for the inconvenience caused by the Champagne being delivered to the wrong address by the courier. We understand how frustrating and disappointing this must have been for you. We apologize for any additional delays caused by the necessary liaisons and emails involved in redirecting the delivery. It is certainly not the level of service that we strive to provide for our customers. Your feedback is important to us, as it allows us to identify areas where we can improve to prevent such incidents from occurring in the future. Your input will be instrumental in helping us make the necessary improvements to our delivery process. Once again, we apologize for the inconvenience caused, and we genuinely appreciate your understanding and patience throughout this experience. We value you as our customer and are committed to providing you with the best service possible. Kind regards, The O'Brien's Team

Posted 7 months ago

“Very disappointing. Although I realize it was the fault of DPD, my order was delivered to the incorrect address. The disappointing thing was that it took so long to sort out, when I finally managed to contact you. For a start I could not find a number to phone you. I phoned one of your shops and was told I would have to email you and that you would phone me then. It took two days before I heard from you. Then it took another couple of days while you tried to find out where the order was although I was able to tell you from the DPD message and photo. When someone phoned it was to be told that the order had been returned to the depot (presumably DPD depot), but still no resolution from my point of view. It was now a Friday. I didn't hear from you again until Monday. At this stage it was nine days since I had put in the order. On Monday (today) I was told that the order was being re-issued. I don't know if it has arrived yet. From the customer's point of view, it would have been much more satisfactory to have (a) some way for the customer to be able to contact you quickly in such cases and (b) for the order to be re-issued immediately once you see the error rather than trying to find out what went wrong, leaving the customer hanging. Your investigation could continue after the customer has been dealt with. I hope the choice of wines I made were good that I sent to my friend after all this fuss.”

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Posted 7 months ago

“Cheaper, Quick, efficient, well wrapped and no need for driving and parking, what else is there to ask for. 👍 5 stars”

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Posted 7 months ago

“Order was delivered correctly and on time. Great service.”

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Posted 7 months ago

“Really fast delivery, great packaging, easy to order”

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Posted 7 months ago

“Fast and reliable delivery”

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Posted 7 months ago

“Beautiful Wine,great delivery,outstanding price.”

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Posted 7 months ago

“Excellent work”

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Posted 7 months ago

“Brilliant quick fast and seemless delivery and ordering 😀”

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Posted 7 months ago

“Great selection”

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Posted 7 months ago

“Great service”

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Posted 7 months ago

“Very good and fast service!!! Wine are what I wanted!!! Will be ordering soon again! Thank you 🙏”

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Posted 7 months ago

“Great wines, great delivery.”

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Posted 7 months ago

“Quality product and quick delivery at a decent price!”

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Posted 7 months ago

“Great choice and service”

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Posted 7 months ago

“Fast efficient delivery and responsed extremely quickly to an email query.”

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Posted 7 months ago

“Easy online ordering and delivery arrived promptly.”

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Posted 7 months ago

“A very well thought out selection in the hamper - beautifully presented & delivered as requested.”

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Posted 7 months ago

O'Briens Wine is rated 4.7 based on 5,659 reviews