O'Briens Wine Reviews

Name: O'Briens Wine
Rating: 4.72

4.7 Rating 5,933 Reviews

93 %

of reviewers recommend O'Briens Wine

4.7

Based on 5,933 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was not delivered on time. In fact, was not delivered at all. Ended up having to go to the depot to collect the package”

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Posted 1 week ago

“Gift to point B payment from point A .Delivery made to wrong address website refused to respond. System dreadful. NICE LADY in O BRIENS helped to resolve .Otherwise ONE STAR”

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Posted 2 weeks ago

“Disappointed as gift box arrived broken”

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Posted 2 weeks ago

“I ordered through your app but it did not apply the 25% reduction so I was charged the full amount on that order as you can see . I fed this information back to the store manager in ballybrack last week but have heard nothing back . So overall a disappointing experience”

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Posted 2 months ago

“Excellent service; delivered next day, earlier than quoted and on my friend’s birthday which was perfect. As for the wine I cannot say as she hasn’t opened it yet but she is looking forward to it. Will definitely use you again, a perfect solution for gifts across the water. Thank you 🍾”

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Posted 2 months ago

$Read O\'Briens Wine Reviews$

Hi Fiona, Thank you for your kind words about our service! We're thrilled to hear that your friend's birthday surprise was delivered on time. We hope she enjoys the wine as much as you enjoyed the experience of sending it. Let us know if there was anything else we could have done to improve your review. Looking forward to assisting you with your next order! Best, The O'Briens Team

Posted 1 month ago

“One delievery not made. It was very embarassing as there were two hapers to two people in one office and one did not receive theirs.”

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Posted 3 months ago

“Ordered multiple bottles of champagne with presentation boxes but when they were delivered the boxes were not included in the delivery.”

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Posted 3 months ago

“Opened the first bottle of the Marques de Riscal Reserva and the cork broke, cork very dry. Looks like the wine hasn't been stored correctly. Should i drink it?”

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Posted 4 months ago

“The delivery itself was excellent as always but your customer response time leaves very much to be desired . I rang your H.O. at this stage it must be well over a week or so and in response to the automated response ,left a message and asked for somebody to call me back having left my name and number . The requested return calls has still not materialised which to me is indicative of not just poor but also very unprofessional customer respect and service . The issue I wanted to discuss was my inability to submit my last order via your app and I would say this is far from the first time I have experienced problems with your app as your records, if maintained,will confirm . When I attempted to place the order the app just ' hung ' and would not allow me to do so . I tried on a number of occasions at different times and the result was the same . I uninstalled and reinstalled the app and the result was the very same . I then opted to reinput my 15 bottle order via your website which took unnecessary time . On this occasion I was able to check out but what I was unable to do was to pay via my preferred method ie PayPal . Once again it went through a hanging process before eventually informing me that an error had occurred and to try again later . Once again I attempted to do so on a number of occasions but with the same result . Eventually I had no alternative but to close out using my credit card which was not my preference at the time as I had credit in my PayPal account . I would also add that I experienced the very same PayPal issue on a previous occasion and reported it to you by telephone having first confirmed that there was no impending issue on the PayPal side following their investigation. In summary , let me again emphasise that my rating is not related to the delivery aspect of the order as it was excellent not least the superb service of DPD but it is entirely directed to the customer service aspect and for that matter also the technical issue relating to your app and the payment aspect on your website is PayPal which as I can readily issue is not a once off and has not been addressed or resolved since I reported it to you in the past .”

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Posted 4 months ago

“After 2 deliveries am still waiting for 3 bottles of Luna Agenta Appassimento”

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Posted 4 months ago

“Damaged packaging”

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Posted 4 months ago

$Read O\'Briens Wine Reviews$

Hi There, Thank you for your feedback. Please allow me to apologise for the damages to the box on your order. A replacement was sent out but this must not have arrived to you. I can see that a member of the customer service team has been in touch with you today and is currently chasing this up. We will post another out to you as soon as possible. Kind regards, O'Briens Team

Posted 4 months ago

“Box was broken”

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Posted 4 months ago

“DPD dropped the wine outside my neighbour's door with no advance communication Neither I or my neighbour was at home and the wine was left in full view of the road I had to cut short a meeting to get home in case it was stolen I emailed DPD and have had no response Worst service and i would like a comment back from O Briens”

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Posted 4 months ago

“Disappointed that my delivery was left on my doorstep. I did not get any notification of time or date of delivery.”

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Posted 4 months ago

“No reply to my email as yet”

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Posted 4 months ago

“The wine and your service was very good as always, but the courier abandoned the box on a pillar at the front of the house which is unsecure and also could have fallen.”

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Posted 4 months ago

“I got no notice of impending delivery. There was nobody in when the delivery arrived. It was left by side gate (which was fine) provided a written note of delivery was posted in letterbox or via email or text. Delivered found some time later rather wet after remaining outside for perhaps 24 hours. Delivery was fully intact. W”

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Posted 5 months ago

“I like full bodied smooth dark fruit reds. I have had lovely French Malbecs , but I found this french Malbec to be the dryest I have tried, It lacked fruit flavours .”

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Posted 5 months ago

“Very good champagne. Delivery took too long. More than 3 days! I was expecting same day and just couple of hours.”

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Posted 7 months ago

$Read O\'Briens Wine Reviews$

Hi Declan, Thank you for your review, and we're glad you liked the Champagne! Sorry to hear the delivery took longer than you expected, and thank you for your feedback on this. I've looked into this and I can see your order was placed on Sunday, dispatched on Monday and arrived on Tuesday. Our current delivery times are 2-3 working days, and you can find out more about our delivery timings here: https://www.obrienswine.ie/pages/delivery-returns We will look at ways we can communicate our current delivery timings better on the website, and we are currently looking at how we can provide faster delivery times for our customers - just a few hours would be amazing, fingers crossed it's something we can offer customers in the not so distant future! Kind Regards, The O'Briens Web Team

Posted 7 months ago

“DPD failed to deliver on Friday last as they said they had an incomplete address. I note that they did not have my eircode. The did however have my telephone number as they were able to send me a text to say they would deliver but no call was received regarding the address. The delivery was made on Monday.”

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Posted 8 months ago

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Dear Tom, Thank you so much for taking the time to share your feedback about your recent experience with O'Brien's Wine. We sincerely appreciate hearing from our customers, as it helps us improve our services. We are truly sorry to hear about the delivery issues you encountered with DPD. It is disappointing to learn that they failed to deliver on the agreed Friday, citing an incomplete address. We understand your frustration and their failure to call you regarding the address is completely unacceptable. We apologize for any inconvenience caused by the delay in delivery, and we assure you that we will take this matter seriously with DPD to prevent such occurrences in the future. Our customer satisfaction is of the utmost importance to us. If there is anything we can do to rectify this situation or enhance your future experience with us, please do not hesitate to let us know. We value your patronage and want to ensure that your next interaction with O'Brien's Wine is seamless and enjoyable. Thank you once again for bringing this to our attention. We truly appreciate your feedback and are committed to continuously improving our services. Best regards, The O'Brien's Wine Team

Posted 8 months ago

O'Briens Wine is rated 4.7 based on 5,933 reviews