Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,626 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have tried all the supermarkets and ocado is the best grocery delivery service by far The packing is occasionally haphazard (for example a bottle of coke sqashing a cake) but even this has improved recently. Items are sometimes forgotten, but whatever the problem (squashed cake or missing item) ocado will give you a refund at the click of a button! I love the one click additions option too!”

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Posted 9 years ago

“Been shopping with Ocado for more than 10 years. Consistently excellent service and great quality food. Rare issues are dealt with speedily and very fairly. Make my busy life a little bit easier!”

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Posted 9 years ago

“Polite helpful drivers. Fresh good quality fruit and veg. Like the fact not 'handled' by a 'picker' around the store. Good range. No quibble refund. Helpful customer service. All good”

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Posted 9 years ago

“The drivers that Ocado employee are true professionals, always friendly, helpful and polite. Products received generally of a high standard and good shelf live. My only criticism would be you are constantly offering big vouchers to new customers but never much incentive for existing loyal customers.”

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Posted 9 years ago

Hi Denise, we're very pleased to hear that you are loving our service and especially our wonderful drivers. We will be sure to pass on all of your fantastic comments. We are however, sorry to hear you feel that we only offer vouchers to our new customers. We can assure you this is not the case. All customers are given £20 discounts when joining our service. Our Marketing team do work hard to treat all of our customers and offers lots of different perks to regular shoppers and Smart Pass holders. We do have lots of different loyalty schemes and perks so keep your eyes peeled on your emails. Thanks again for your feedback.

Posted 9 years ago

“You r never late, rarely have omissions on my order & remind me by text of delivery in plenty of time”

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Posted 9 years ago

“We love Ocado and have a for some years now. However, they have really come into their own since we had a child. With a newborn it was just easier to have someone bring all we needed to the house. Now , with an autistic toddler, its a lifeline. My son cant cope with the supermarket and Ocado means he doesn't have to. The choice available is fantastic, allowing us to buy exciting gluten free options for our sons gf diet and discover products from all over the world as well as every day favourites. The website is so intuitive. I once tried a competitor, but the layout of their site made no sense to me and I gave up! Your drivers always bring the bags into the house for me and any issues have been resolved so quickly and professionally I simply cant fault the service. You guys rock!”

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Posted 9 years ago

“Words are inadequate fully to express my love for Ocado. But I'll try! Ocado is simply wonderful. I use it about twice a week. It saves lots of time of course, and money too: - if I drive my car to Waitrose, then pay to park, that would certainly cost me more money. The app on iPad and iPhone are great too. I always get these to show me all my 'favourites'. This means I can go "click - click - click" on what's needed in a few seconds - without even getting out of bed. If I ever move house, I'll first check to see whether Ocado delivers there! I won't buy a house where it isn't available. Malcolm Messiter”

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Posted 9 years ago

“Love, Love, Love Ocado! Living in a rural community it's a long drive to my nearest supermarket and then when I get there they often don't have products that I consider "basics". In order to find slightly different ingredients it's a 30 mile round trip, which I loathe. Fortunately Ocado stock pretty much anything! I regularly check the prices of my regular shopping with the other big supermarkets and Ocado are usually cheaper too (yes really) and the quality is almost always spot on. On the very rare occasion when I receive a substandard product Ocado refund without question and in three years with Ocado I think I've received three substitute items! My shopping arrives on time, every week with a smile and I never need to set foot in a Supermarket again if I don't want to ... What's not to love!”

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Posted 9 years ago

“I have used Ocado several years now. Excellent service, that I can rely on to be consistant. Deliveries even in bad weather. Rare to have substitutions. Longer dates on than most items found on a supermarket shelf. A couple of products come a bit worse for wear: raspberries, and curd cheese. I would recommend Ocado to anyone.”

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Posted 9 years ago

“A fantastic service. Lovely delivery drivers.”

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Posted 9 years ago

“Convenience - of note are the 1 hr delivery time slots; the app that makes shopping simple; Reserved time slots; annual delivery charges; good communication from delivery drivers. Excellent customer services. A great range of products (not just groceries!). Why go anywhere else?”

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Posted 9 years ago

“Ocado remains the grocery go to in our house for convenience, reliability and choice. We love treating ourselves to the many specialist products alongside weekly staples that are always competitively priced. From Christmas shopping to preparing for the arrival of a new baby and everything in between, Ocado remains our number one favourite.”

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Posted 9 years ago

“Very easy to order and very rarely have i had substitutions. Love it”

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Posted 9 years ago

“Easy to shop, always on time, correct and fresh. Lots of choice and great offers, perfect.”

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Posted 9 years ago

“A first class service and a realtime saver . Very polite drivers.”

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Posted 9 years ago

“I've used Ocado for many years having used other supermarket on line shopping. I have found Ocado extremely efficient in all aspects and when things haven't quite gone to plan, their customer service is second to none. The delivery slots are with in an hour and I have a regular slot booked in advance with a fantastic facility that creates a shop that I can edit in advance saving SO much time. I would highly recommend Ocado.”

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Posted 9 years ago

“every driver i have had have been very helpful explain everything i love shopping at ocado beening disable and cant go out to shops you have everything i need thank you mrs marion lanzer”

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Posted 9 years ago

“wide choice of products delivered on time with a smile. Reliable and friendly both at the doorstep and on the phone.”

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Posted 9 years ago

“95% of time, excellent service, helpful and friendly drivers (think only ever had a couple of rude unhelpful ones ever). The only gripe is quite a few times, have received damaged items, mainly due to the way they have been packed. Not always clear if this is because of how they are packed at the depot or how they are brought to the door by the drivers. Often they are not brought in the boxes and/or bags are over filled etc. Would also helpful to get some advice from Ocado about whether it is appropriate/expected to tip drivers. Could you publish something on this?”

Helpful Report

Posted 9 years ago

Hi Bipasha, we're glad to hear you enjoy the service most of the time. We're really sorry to hear you've had quite a few damaged items, we hope you've been requesting refunds whenever this does happen. We do take images of all items before they leave our warehouse so we can ensure the highest packing standards are maintained, they should always be delivered using the red delivery boxes though as this keeps them safe. Tipping is entirely at your discretion :) If you have any more questions please feel free to get in touch with us at ocado@ocado.com

Posted 9 years ago

“I wouldn't ever use another online grocery shopping service. Brilliant. Always on time. It's very rare that anything is not available or substituted and all the delivery drivers are super polite and helpful. I'm proud to be an Ocado customer. I wouldn't even consider using another online grocery shopping service.”

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Posted 9 years ago

Ocado is rated 4.1 based on 2,626 reviews