Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.06

4.1 Rating 2,622 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,622 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I AM A NEW CUSTOMER TO OCADO. BRILLIANT SERVICE. WONDERFUL DELIVERY. WHY DIDNT I COME OVER TO OCADO BEFORE”

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Posted 1 year ago

“Unreliable deliveries , poor service. Avoid if you value your time.”

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Posted 1 year ago

“Excellent drivers and service, glad we use them 😀”

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Posted 1 year ago

“I used to love Ocado but they've really gone off. Food quality is good but they're always late these days and you can never get through to their helpline. Such a shame.”

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Posted 1 year ago

“Products brought squashed, eg bread alcohol been placed on top of it ,only got sat eve mouldy by sun eve not good enough”

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Posted 1 year ago

“Delivery was confined with nothing missing, then plank of driver shows up and a whole bag was missing. Waste of time using. Should have just gone to the supermarket. Also your pricing is dodgy.”

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Posted 1 year ago

“Don’t bother with Ocado. Absolutely appalling service. After waiting in all afternoon (order delayed by 4hours and 40m) the driver cancelled my order because he ran out of “driving” time and did not bother to contact to tell me this. More to the point i was advised at 5.30pm that my delivery was next. Over an hour later its cancelled. I shall never ever order from Ocado again.”

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Posted 1 year ago

“I have a terrible experience this week shopping with acardo it's been horrific .do not use them they have taken my money twice and left me no money .I have contacted marks and Spencers and they were lovely .but god knows when I will get my money back”

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Posted 1 year ago

“Ocado is getting worse. On Thursday this week my order was 2 hours late, no message, no explanation. Fortunately I was in that day. Today, Saturday, my order was due at 9.30.-10.30. At 10.30 I received a message on my order (no email or phone call, fortunately I looked at my order) saying it was going to be here in 45 min. We re-jigged our busy Saturday. No one arrived. I checked the order again and it said I should have had a delivery by 12.30 - no order then ! I have just phoned Ocado and apparently it will arrive some time today. It is now 2.45 and I am still waiting. This has been a waste of a lovely day, waiting in for an order. They don't seem to care about their customers. I am sick of mouldy rotten fruit. Unfortunately my husband likes the M&S food, or I would stop buying from these people. I am not surprised they are running at a loss. What a dreadful shame. It costs so little to communicate properly.”

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Posted 1 year ago

“The quality has recently become worse and worse until a recent delivery when the fresh food was actually rotten. See picture of carrots.”

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Posted 1 year ago

“First time used Ocado On time No substitutes Excellent quality of produce Polite, helpful delivery driver”

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Posted 1 year ago

“Sold stake said it was ribeye O more let chick stake as for are fund told its on it way Not so three week later asked o For a photo of it or no refund the are. Nuts”

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Posted 1 year ago

“They charge more than M&S for the food!!”

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Posted 1 year ago

“They are an absolute mess. The orders are never on time and sometimes even cancelled “because there is traffic”. On top of things the orders are never complete and there are always missing items. Don’t ever order from Ocado, don’t waster your time”

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Posted 1 year ago

“First time using Ocado. They missed the first delivery by 3 hours yesterday which meant I was not home when they tried to deliver. I spoke to Ocado, and they rearranged delivery for today between 9-12, having not heard anything from Ocado I contacted them again and found out that the order wasn't kept back for redelivery. No compensation offered. Useless.”

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Posted 1 year ago

“I had the misfortune of having a recent order delivered by Joshua in Cabbage Van, I have never had any delivery man behave like a Diva as he did in all the years I have been shopping with Ocado. I always ask the driver if he could place my bags inside my doorway (not come inside) because I have a bad back and arthritis and it's easier for me, but when I asked Joshua he seemed annoyed, he did it then took off in a strop like he couldn't get away quick enough. When emptying the bags he had packed them so shoddy, I have never had them packed so badly before, there was 3 bags with only 1 item in them and food mixed with body wash which leaked on them. He clearly did not care how I received my shopping or his attitude, I was shocked as this is not Ocado's usual high standards. The job is not for the weak.”

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Posted 1 year ago

“I have posted a review on Trustpilot regarding the shopping experience from hell. I have also dealt with the customer service department, who basically are not fit for purpose. My attempt to respond to the invitation to discuss matters further with Jack from social media department achieved nothing other than exposing further incompetence and a don’t care attitude towards customers. My review on Trustpilot is under the name Kaps.”

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Posted 1 year ago

“I’ve shopped with Ocado for the past 16 years and have been very happy. The drivers are always on time, pleasant and helpful and there are rarely substitutions or goods missing. I think their partnership with Waitrose was better than M&S but that’s due to personal choice. The payment/return system with carrier bags works well. It may be a bit more expensive than some other supermarket deliveries but worth it.”

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Posted 1 year ago

“I used Ocado for the first time a few days ago, I found the overall experience good! I like the early or late delivery slots . Ordering was simple to navigate and had a wealth of choice my shopping was packed well and was delivered on time. I will definitely use them again!”

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Posted 1 year ago

“Like others, I deserted Ocado when they abandoned their regular customers during Covid. It is still not a company I much like. However, their selection of products is the best there is although more detailed categorisation would be helpful. They are also very good at delivering what you order without substitution. This, together with relatively keen pricing, makes them hard to beat. Deliveries are always on time and the drivers courteous. My main criticism is shelf-life. Of my delivery today, four items had a shelf-life of just 24 hrs while a further five had 36 hrs. None of these were, accordingly, worth buying.”

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Posted 1 year ago

Ocado is rated 4.1 based on 2,622 reviews