Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,634 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,634 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service. The first delivery the driver couldn’t find our house and the second he ran out of time. Won’t use again”

Helpful Report

Posted 1 year ago

“Have always been able to get my choice of products but that is changing delivery is excellent and always willing to help but products are out of stock too much and prices too high for some products in stead of the wanted product that had become more apparent in this last month”

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Posted 1 year ago

“I have always found Ocado to be reliable. Their customer service is excellent. They looked after me very well during the pandemic and continue to do so. I like that they are now comparing prices with Tesco.”

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Posted 1 year ago

“As you'll see on here, lots of other customers have had orders cancelled for no reason (or due to Ocado's inability to take a simple card payment) with no warning or option to fix their issue. I would advise against wasting your time placing an order. Their product range is lacking and you'll be unlikely to receive it anyway....”

Helpful Report

Posted 1 year ago

“We are regular customers, spending between £300-£400 each week. My wife orders for us under her hotmail address. The produce is good, the prices are reasonable. The delivery, unfortunately, is unreliable. More than once, our delivery has been cancelled because the delivery person has phoned to say they have run out of time. The last time was two weeks ago. We have a severely disabled son and what we need is reliability.”

Helpful Report

Posted 1 year ago

“Piece of "£%$# service! - the delivery was more than 3 hours late, never arrive and when I tried to contact customer service. Jorge R. - the only visible part of the name on the chat - couldn't help me because the email I used to register didn't match their security check. And it didn't matter I shared with them a screenshot of the account setting (where you can see the email address), the receipt for the purchase, the email I got from the app. nothing! - and the funny was that they were able to see my purchase and confirm the driver was late, but the only thing that matter to them was that the f@~#k system didn't recognise my email address. Long story short, I got an email this morning saying, "the driver missed my address", and they processed an automatic refund. No apologies for the inconvenience, only an automatic a msn saying "sorry, we miss you"!! - Oh really Ocado! And I miss 3 hours of my life!!”

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Posted 1 year ago

“Great stfff baby nice and smooth”

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Posted 1 year ago

“I'd been ordering weekly from them for several years now. Then on the last order a guy called me 31 minutes AFTER the slot time. I assumed it was the driver (he never stated) and I wasn't told the reason why, just that the order would not be delivered. I was already late for work, so i told him i would sort with customer service. No alternative slot was offered; no delivery was forthcoming. And no apology until i'd complained to customer services - they just left me without my weeekly shopping and told me to book it again! Never will i waste my money on this excuse for a business.”

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Posted 1 year ago

“You deserve to go broke!!!”

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Posted 1 year ago

“Hey very nice”

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Posted 1 year ago

“The delivery drivers are always polite but I wasn't happy the delivery driver was texting on his phone and I was standing at the front door downstairs for ages waiting for him after I saw his delivery van pull up from my front room window,one of my neighbours knocked on his window on his van to tell him I was waiting for him by my front door for for my food shopping, I'm glad there's not usually substitutes.”

Helpful Report

Posted 1 year ago

“Most things on Ocado are much more expensive than mainstream supermarkets. One can argue that they charge you a premium for the service but there’s already a monthly subscription charge and the customer service is really not good. You can expect long wait on the phone if anything goes wrong with your order such as the driver doesn’t turn up. What is the worst is their unfair charge when you need to cancel your order after what they call the “cut-off” time but even before the products have left their warehouse. They will charge you for what they call “perishables” which include many things that they can easily sell even after a day or two including apples, lemons, tomatoes and even frozen things. To be clear, they will charge you for these things even before the products have left their warehouse should you have an emergency and want to cancel before they deliver.”

Helpful Report

Posted 1 year ago

“Hi I AM A NEW CUSTOMER TO OCADO. BRILLIANT SERVICE. WONDERFUL DELIVERY. WHY DIDNT I COME OVER TO OCADO BEFORE”

Helpful Report

Posted 1 year ago

“Unreliable deliveries , poor service. Avoid if you value your time.”

Helpful Report

Posted 1 year ago

“Excellent drivers and service, glad we use them 😀”

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Posted 1 year ago

“I used to love Ocado but they've really gone off. Food quality is good but they're always late these days and you can never get through to their helpline. Such a shame.”

Helpful Report

Posted 1 year ago

“Products brought squashed, eg bread alcohol been placed on top of it ,only got sat eve mouldy by sun eve not good enough”

Helpful Report

Posted 1 year ago

“Delivery was confined with nothing missing, then plank of driver shows up and a whole bag was missing. Waste of time using. Should have just gone to the supermarket. Also your pricing is dodgy.”

Helpful Report

Posted 1 year ago

“Don’t bother with Ocado. Absolutely appalling service. After waiting in all afternoon (order delayed by 4hours and 40m) the driver cancelled my order because he ran out of “driving” time and did not bother to contact to tell me this. More to the point i was advised at 5.30pm that my delivery was next. Over an hour later its cancelled. I shall never ever order from Ocado again.”

Helpful Report

Posted 1 year ago

“I have a terrible experience this week shopping with acardo it's been horrific .do not use them they have taken my money twice and left me no money .I have contacted marks and Spencers and they were lovely .but god knows when I will get my money back”

Helpful Report

Posted 1 year ago

Ocado is rated 4.1 based on 2,634 reviews