Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,626 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

Write Your review

Tell us how Ocado made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Usually a very good service with everything I ordered”

Helpful Report

Posted 9 years ago

“What a joy not to have to deal with crowds and queues in store. Instead order online , get exactly what you need, no unnecessary temptations like instore and have it delivered by a wonderful ocado driver. Courteous , friendly and always eager to help. Your biggest job in this fast paced world now is to just unpack it all!!! 2 years now and there's no looking back. Ocado is simply amazing.”

Helpful Report

Posted 9 years ago

“I have been using Ocado for approx 2 years and have been very impressed with the service. Its easy to order either via my laptop or mini ipad. It keeps a list of my favourites so its easy to find my regular items. I can add to my order up till late the night before. I like the fact that I receive a full list of my order listed by use by date so I can keep it near my fridge so I know when to use items. I also get a text message to tell me who will be delivering my shopping. The delivery men are always cheerful and polite. Any problems/refunds are dealt with quite quickly My one negative is that if they substitute an item they charge the higher amount”

Helpful Report

Posted 9 years ago

“I have been really pleased with my deliveries......for the past four months . Ocado , you have always been on time ,with a friendly text to remind me ! The items in my order have always been well in date and carefully handled ....thank you !”

Helpful Report

Posted 9 years ago

“Hi I've been using ocado since 2007. I can't fault the service that's the only reason i'm still sticking with you guys (I am happy to give 5stars for the service) but at the same time i can't shake off the feeling that Ocado doesn't value loyal customers like others do. You offer discount card & vouchers to new customers but not to the old members like me. Whereas all the other supermarket brands are constantly sending me 20% off vouchers for my next purchase. Hence my order amount from ocado is decreasing by month. If it's going to be like this I may need to use waitrose online as they constantly sending me 20% off voucher for my shopping.”

Helpful Report

Posted 9 years ago

Oh Kelly we’re so sorry that you feel we don’t value loyal customers. We can assure you this is certainly not the case, as we pride ourselves on making sure we deliver the best customers service to all our customers and we certainly wish you to know how much you all mean to us. It sounds like you haven’t been receiving many discounts or offers, which is very strange as we regularly communicate to our customers all of the fantastic offers and discounts we have. Are you subscribed to our Marketing emails at all? We’d certainly like to see what we can do to help, as we never wish you to feel you’re missing out or that we don’t value you. If you could email us at ocado@ocado.com with the subject as Reviews.co.uk, we’ll be able to look into this further for you.

Posted 9 years ago

“Excellent service, high quality groceries with long use by dates, friendly efficient delivery people, punctual, never late (yet!). Outstanding service - the other supermarket delivery schemes could learn something from the ocado team.”

Helpful Report

Posted 9 years ago

“Very good delivery service always on time, drivers are friendly and explain any changes.”

Helpful Report

Posted 9 years ago

“Ocado takes all the pain out of shopping and buys me time.”

Helpful Report

Posted 9 years ago

“We have loved being Ocado customers, one hour slots, warning by phone of delays (rare)”

Helpful Report

Posted 9 years ago

“Great service, love the hour slots rather than Waitrose's two hours. Really appreciate that your virtually never substitute anything in my orders. I cook to recipes so missing or incorrect items can be a real pain. Drivers lovely, always offer to deliver right into the kitchen. This is greatly appreciated as I have back problems and heavy lifting not good for me. The check on Tesco's pricing is good, I have had a rebate on a couple of occasions. On the odd occasion when goods not quite up to the usual high standard appreciate the online rebate so much better than endless hanging on the phone. Minor compliant, on the odd occasion when I have had to communicate by phone. Such a long wait! Lou Park Bristol”

Helpful Report

Posted 9 years ago

“I find it hard to remember what my weekly shopping was like before I found the joys of Ocado. There are so many good things about ordering on line with Ocado. The website is quick and efficienty and the choice and range of products is amazing. I love being able to check the reviews from other customers, which I find so helpful. They definitely influence what I buy and encourage me to try new items. There are plenty of delivery slots, and the opportunity to put in an order only hours before delivery is so helpful. I find that paying an annual delivery fee really works out well. The delivery men are, almost without exception, friendly, helpful and efficient. They phone you if they are running late. I have rarely had a late delivery and everything is usually in excellent condition with a number of days before the 'use by' date. Thank you, Ocado, and please keep up the high standard of your service.”

Helpful Report

Posted 9 years ago

“we have used ocado for years and have always been happy with the service and quality”

Helpful Report

Posted 9 years ago

“We have been using Ocado for many years now and they are consistently good. They have such a good number of slots to choose from and it is usually possible to get a next day delivery even when completing a shop late at night. Could not do without Ocado!”

Helpful Report

Posted 9 years ago

“The delivery drivers are always friendly and professional. A little more care with the packing of carriers would be appreciated.”

Helpful Report

Posted 9 years ago

“Great service prompt delivery and we'll pcaked. Good offers and enjoy the freebies that hey provide”

Helpful Report

Posted 9 years ago

“I have been using Ocado for a while now, normally twice a week. I really like Ocado... The delivery is always on time; the drivers are polite and helpful; hardly missing items; wide range of organic products; wide range of baby products; the product description is very helpful, often find a surprise taster in a bag..... I can go on.... I have used other supermarket delivery services in the past. I can say from my experience that Ocado is far better than any others. I am very happy with Ocado and recommend it to everyone.”

Helpful Report

Posted 9 years ago

“It would be really helpful if you broke the new items up into different categories, such as food, home, stationary etc.”

Helpful Report

Posted 9 years ago

“Have always had great customer service from ocado. The fact that you know if items are out of stock whilst placing your order make shopping so much easier. I have only had food substituted a handful of times over the last couple of years. Food always fresh with long dates on them & deliveries are always on time!”

Helpful Report

Posted 9 years ago

“I've found my experience using Ocado home delivery is always pleasant, they're not frequently out of things I ordered, and I'm convinced their delivery team has some of the nicest staff. Once or twice I had a broken egg in the container, but the driver quickly remedied the problem for me. I wouldn't hesitate to recommend Ocado home delivery.”

Helpful Report

Posted 9 years ago

“It would be helpful to be able to do more micro selecting when choosing fruit e.g. Ripe/nearly ripe bananas, large/small strawberries. Searching is good but sometimes misses items that are available via a different route e.g. interdental brushes not found under toothbrushes. Would be useful to be able to suggest products. Thanks for good service and reliable drivers.”

Helpful Report

Posted 9 years ago

Ocado is rated 4.1 based on 2,626 reviews