Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,635 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,635 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As ever, delighted to use Ocado for the weekly shop AND the special extra things needed for friends with dietary needs. Thank you, S.Edwards.”

Helpful Report

Posted 9 years ago

“Very efficient service, I have a delivery most weeks. I like the fact that things are picked from a centralised warehouse and not from shops and the best before guarantees when ordering. I also like being able to buy more unusual hard to find items as well as basic groceries. Prices are good, particularly offers. Thoroughly recommended.”

Helpful Report

Posted 9 years ago

“I have been shopping with Ocado for eight years and in that time only experienced one late delivery and that was at Christmas so was not a problem. Very rarely do I have substituted or damaged items and the drivers are always very helpful and polite. My only criticism is the way the bags are packed ie one small item in one bag and many heavy items in another. On the whole a great service.”

Helpful Report

Posted 9 years ago

That is a long time that you've been shopping with us Anthony and we're pleased to heat that you've been enjoying the service overall. We're very sorry for the disappointment caused by the late delivery at Christmas, hope that we didn't inconvenience you too much. It saddens us to hear that you've been unhappy with the packing and we'd love to improve in this area. If you message ocado@ocado.com with www.reviews.co.uk in the subject line we'd like to get this reported to our Warehouse team.

Posted 9 years ago

“Really reliable - can't imagine why you wouldn't depend on Ocado.”

Helpful Report

Posted 9 years ago

“Rarely have any substitutions. Excellent timing, if not on time then they call you but that happens very rarely. Easy to navigate website, customer friendly. Good selection and options of most foods and groceries. Price match with Tesco. Friendly helpful staff. I have no complaints but can highly recommend them.”

Helpful Report

Posted 9 years ago

“I have tried all the home delivery providers and without a doubt, Ocado are top! There are rarely any problems, the one hour slots are really helpful, the app works well and the drivers are cheerful and efficient. This is so important- other drivers are miserable and moody and practically throw your shopping at you. I'm sticking with Ocado.”

Helpful Report

Posted 9 years ago

“I have used Ocado for seven years for all my main shopping and would not use anyone else after trying Tesco , Asda and Sainsburys. I find the deliveries to be very prompt and drivers to be very friendly and helpful and orders arrive sensibly packed and very rarely with missing items or substitutions. I also like that you get an email and text before your order arrives so you are aware in advance of any alterations to your delivery. I have been a smart pass member since it was introduced and find the extra savings and ability to have two deliveries a week a godsend as for the past year I have been homebound waiting for an operation and my deliveries have been a lifeline. I find the website and app easy to use and prices and offers very competitive and the quality and diversity of items to be brilliant, I wouldn't shop anywhere else.”

Helpful Report

Posted 9 years ago

“I have used all of the supermarket home delivery options and without doubt Ocado is the best. There are several reasons for this: - a huge amount of stock, far more than in any supermarket and rarely are things out of stock or substituted - a wide range of products, including international products and key ingredients - good value for money with price matches, great deals and offers - excellent customer service who put things right on the rare occasion things go wrong. Great drivers and delivery people who are polite and professional - a simple website that's easy to use and manage. Ocado is a great British company. Give it a go. It's saved me many £s on prices, it's better for the environment and you don't have to traipse around a supermarket and queue up and carry things home.”

Helpful Report

Posted 9 years ago

“Ocado is an excellent service. Their delivery drivers provide an impeccable service. They will phone you if they are going to be late, or early, and offer an excellent all round service. The food is always top quality with a no quibble returns quality. Everything has a long shelf life and is what you would pick yourself from the store. I wouldn't hesitate to recommend Ocado and would never waste my time in a supermarket with a trolley again when I can have it brought expertly to my hall, or even my kitchen if I ask.”

Helpful Report

Posted 9 years ago

“The best online supermarket. Great variety of products, rarely substituted and great deals. They always provide a faultless service with drivers who are all a credit to the company. Can't fault them.”

Helpful Report

Posted 9 years ago

“Efficient, helpful, easy and plentiful”

Helpful Report

Posted 9 years ago

“Don't know where I'd be without Ocado! Keep up the good work.”

Helpful Report

Posted 9 years ago

“All fantastic - always on time, lovely drivers, efficient and trustworthy.”

Helpful Report

Posted 9 years ago

“I have regular Ocado deliveries and they are usually very good. Any problems are dealt with quickly, and there are few substitutions”

Helpful Report

Posted 9 years ago

“Always had a first class service over the many years I have been using Ocado, Tried all the other big name supermarket online shopping services and none come close on quality of goods supplied or price.”

Helpful Report

Posted 9 years ago

“Excellent website, friendly drivers and very few substitutions or missing items. By far the best online supermarket!”

Helpful Report

Posted 9 years ago

“I have been using Ocado for my grocery deliveries since 2002. The service is excellent and very few substitutions, on average about one every two months, The website is easy to use and a great range of products. Ocado is quite simply the best at what they do!”

Helpful Report

Posted 9 years ago

“Very happy with the service and the website is incredibly easy to use. Delivery has been great. On time 99%. Packaging wise, it would be brilliant if the raw meat/seafood are packed separately from vegetables and fruits. I did get couple of broken packets of chicken or fish where the liquid leaked out and I had to throw away the fruits/berries packed together with them or end up washing the packets of salad/vegetables!”

Helpful Report

Posted 9 years ago

Delighted to hear that you're enjoying the service Serene & that you've found the website easy to use as this is what our aim is, We're always looking for new ways to making shopping that much easier. It does sadden us though that you've received some damaged chicken in your shopping as this is not the condition that we'd expect your shopping to arrive. We want to take a look in to this further for you if you can email ocado@ocado.com with www.reviews.co.uk in the subject line.

Posted 9 years ago

“I lead a really busy life with a busy work schedule and a family to feed. We also entertain a lot. All this would be much more difficult without Ocado. It's easy and reliable. I have been shopping with Ocado for many years. The quality of fruit and veg is excellent. I spend less shopping online then I do when I went shopping to the shops.”

Helpful Report

Posted 9 years ago

“Always on time. Cheerful and professional delivery drivers. However, when my yearly delivery payment runs out I would like to revert to paying as and when I have a delivery.”

Helpful Report

Posted 9 years ago

Woohoo, we're delighted to hear that you've been enjoying the service as it's always our aim to make shopping that much easier. We completely understand that you'd like to be able to pay for delivery as and when you need the order, Sadly our delivery passes do automatically renew, but we'd be happy to take a look into this for you. All you need to do is contact us via either Twitter, Facebook, email on ocado@ocado.com or phone and we'll see what we can do for you.

Posted 9 years ago

Ocado is rated 4.1 based on 2,635 reviews