Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,626 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

Write Your review

Tell us how Ocado made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“waiting for special offers”

Helpful Report

Posted 9 years ago

“I've shopped with ocado for 9 years, and they're the best online supermarket in the UK.”

Helpful Report

Posted 9 years ago

“There are better things to do in life than fight your way round a supermarket and haul all your stuff in and out of your car. Food shop now takes 10 minutes sat on the sofa with a cup of tea. Or a glass of wine! I cannot fault Ocado in any way. Drivers are always on time, helpful and polite. Occasionally they even call you up to see if they can deliver earlier than you booked but if you're not home yet it's always fine with them. I think in 12 months I have only had one damaged item. A quick phone call and you get a sincere sounding apology from a real person, a refund plus a voucher to spend on your next shop. Substitutions for items they have run out of is very very rare and usually quite good any ways, unlike feedback I get from friends who use other supermarket delivery services.”

Helpful Report

Posted 9 years ago

“Used other supermarket deliveries in past but was not impressed with quality of goods & amount of substitutions I was getting. Ocado is by far best with quality products, a good range & very few substitutions.”

Helpful Report

Posted 9 years ago

“The best online shopping and delivery. The best app for online shopping i have used. Very punctual delivery, have only been late once in over a year and that was only be 5 minutes. Very few subsitutions and when they do they are sensible and i nearly always accept them.”

Helpful Report

Posted 9 years ago

“Ocado is excellent on reliability, timing and helpfulness.”

Helpful Report

Posted 9 years ago

“I have been shopping with Ocado for a number of years now. Their online website is very easy to use and there are always good offers, on a wide range of products, i.e. food as well as homewares. All of my deliveries have arrived on time, there has hardly been an instance where an item has not been available to me or been missing. The delivery drivers are always polite, efficient and helpful. I always manage to save quite a lot of money on 5 star quality products and this ensures that I continue to shop with Ocado.”

Helpful Report

Posted 9 years ago

“I love shopping with Ocado. Its very user friendly, the shopping rarely has substitutes or short dates and the drivers are very friendly and helpful.”

Helpful Report

Posted 9 years ago

“I cannot fault Ocado .The products are excellent and always delivered on time. Drivers are polite and helpful. I appreciate the odd ocassion when an "extra" is put in for me to try .”

Helpful Report

Posted 9 years ago

“The service fro the drivers is second to none polite and perfect everytime. The quality of the food etc from Ocado, I have no complaints either.”

Helpful Report

Posted 9 years ago

“Excellent product range. Drivers always polite and cheerful. Deliveries almost always on time. Substitutions rare. A great service.”

Helpful Report

Posted 9 years ago

“Very reliable, friendly service”

Helpful Report

Posted 9 years ago

“Good offers, great customer service and different products on offer than most shops. The last time I had a delivery something came up last minute and I called to see if there was any chance the delivery could come earlier and they were very understanding and accommodating. The driver actually managed to come earlier than the start of the original slotwhich was a huge help.”

Helpful Report

Posted 9 years ago

“Always good service from Ocado, I especially like the App; it is by far the best of its kind.”

Helpful Report

Posted 9 years ago

“I passionately hate shopping, and Ocado saves me from at least part of it. :-)”

Helpful Report

Posted 9 years ago

“I am really pleased with your service. Always on time and I have to say your drivers are absolutely lovely - very polite and friendly. Couldn't ask for more!”

Helpful Report

Posted 9 years ago

“Excellent customer care, reliable and effective service. Great produce.”

Helpful Report

Posted 9 years ago

“I love Ocado, this is how service should be. I love how Ocado stands head and shoulders above the rest.”

Helpful Report

Posted 9 years ago

“I find Ocado to be reliable and efficient. My weekly Friday morning order always comes within the booked time range. If the driver is early, or having problems, they always call to let me know. I find very few replacement items in my orders, which is good and why I keep using Ocado. I have used them for years and I am a big fan.”

Helpful Report

Posted 9 years ago

“I changed over to Ocado from Tesco online shopping and have not been disappointed. Shopping is always carried right to my kitchen by a friendly driver. And best of all, there are hardly ever any items from my order that are not delivered or substituted. The range of health food and specialty items is the best available online. The only thing that I feel could be improved is the quality and pricing of fresh fruit and vegetables.”

Helpful Report

Posted 9 years ago

Ocado is rated 4.1 based on 2,626 reviews