Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.06

4.1 Rating 2,622 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,622 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

Write Your review

Tell us how Ocado made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items ALWAYS missing, ALWAYS charged for more bags than are used. Sometimes the delivery is cancelled during the slot or after it. Enough, not shopping with Ocado again.”

Helpful Report

Posted 9 months ago

“Want your shopping undelivered 4 times a year? Use Ocado. Want technical issues unresolved? Use Ocado. Prefer not to be called back if you have a problem? Use Ocado.”

Helpful Report

Posted 9 months ago

“Really poor service. Customer care is same. My order cancelled in the night saying something else when I called customer service they are giving different reasons. They keep annoying me with emails and txt to order and when I did this is what I get. Don’t bother to use them people. I have used Morrisons a few times much better service.”

Helpful Report

Posted 11 months ago

“Awful, driver didn't knock loud enough for me to hear due to it being late so missed the delivery and been billed £58 for the pleasure. Called customer service and spoke to team leader all I got was "it's in our t&c" what that you have to have batt hearing to hear the doormouse delivery driver? Absoulte joke. Im on a very limited income, been a loyal customer for years yet customer service wouldn't offer so much as a £10 voucher awful company will never use again please be aware of this before using them you will be liable if you get a quiet delivery driver. If you actually get your delivery half of it will be substituted anyway boycott ocado”

Helpful Report

Posted 11 months ago

“Having used ocado on 3 occasions i was shocked to have two payments taken out just before xmas for one shop . having phoned and Emailed on several occasions was finally told the second payment was for a shop in sept blaming my bank even though making no contact by phone or Email to me find this totally unacceptable.”

Helpful Report

Posted 11 months ago

“I ordered my Christmas Groceries, two weeks in advance which included the main meat for the dinner. However, this "amazing" notified me 30 minutes before the groceries were to be delivered and informed me that the meat for Christmas Dinner wouldn't be delivered. I called the support center and they offered a £10 voucher...and gave all the excuses as possible. I don't need your s*** voucher. This is a gigantic Ocado irresponsibility. I bet that other customers who ordered the same meat in advance will have the same problem. You could have notified me a few days in advance, or even a week in advance so that I could check other stores. Now, with just two days left until Christmas, and 30 minutes before the delivery, you inform me of this ??? If I could give you zero starts, I'd do it. Thank you for canceling my main Christmas dinner meal.”

Helpful Report

Posted 11 months ago

“I am very happy with ocado's service and goods. I only have a big problem with the website. It is messy, difficult to use and constantly takes one to where IT wants rather than what I want. Also, when placing two separate orders at the same time, it merged the items and was impossible to sort out.”

Helpful Report

Posted 1 year ago

“Awful company. Failed to deliver half of my goods. No customer service. They said they had technical issues and the lines were down. Driver did not respond to my texts. They charged me for goods I did not receive. I am still fighting for a refund.”

Helpful Report

Posted 1 year ago

“Terrible service. The first delivery the driver couldn’t find our house and the second he ran out of time. Won’t use again”

Helpful Report

Posted 1 year ago

“Have always been able to get my choice of products but that is changing delivery is excellent and always willing to help but products are out of stock too much and prices too high for some products in stead of the wanted product that had become more apparent in this last month”

Helpful Report

Posted 1 year ago

“I have always found Ocado to be reliable. Their customer service is excellent. They looked after me very well during the pandemic and continue to do so. I like that they are now comparing prices with Tesco.”

Helpful Report

Posted 1 year ago

“As you'll see on here, lots of other customers have had orders cancelled for no reason (or due to Ocado's inability to take a simple card payment) with no warning or option to fix their issue. I would advise against wasting your time placing an order. Their product range is lacking and you'll be unlikely to receive it anyway....”

Helpful Report

Posted 1 year ago

“We are regular customers, spending between £300-£400 each week. My wife orders for us under her hotmail address. The produce is good, the prices are reasonable. The delivery, unfortunately, is unreliable. More than once, our delivery has been cancelled because the delivery person has phoned to say they have run out of time. The last time was two weeks ago. We have a severely disabled son and what we need is reliability.”

Helpful Report

Posted 1 year ago

“Piece of "£%$# service! - the delivery was more than 3 hours late, never arrive and when I tried to contact customer service. Jorge R. - the only visible part of the name on the chat - couldn't help me because the email I used to register didn't match their security check. And it didn't matter I shared with them a screenshot of the account setting (where you can see the email address), the receipt for the purchase, the email I got from the app. nothing! - and the funny was that they were able to see my purchase and confirm the driver was late, but the only thing that matter to them was that the f@~#k system didn't recognise my email address. Long story short, I got an email this morning saying, "the driver missed my address", and they processed an automatic refund. No apologies for the inconvenience, only an automatic a msn saying "sorry, we miss you"!! - Oh really Ocado! And I miss 3 hours of my life!!”

Helpful Report

Posted 1 year ago

“Great stfff baby nice and smooth”

Helpful Report

Posted 1 year ago

“I'd been ordering weekly from them for several years now. Then on the last order a guy called me 31 minutes AFTER the slot time. I assumed it was the driver (he never stated) and I wasn't told the reason why, just that the order would not be delivered. I was already late for work, so i told him i would sort with customer service. No alternative slot was offered; no delivery was forthcoming. And no apology until i'd complained to customer services - they just left me without my weeekly shopping and told me to book it again! Never will i waste my money on this excuse for a business.”

Helpful Report

Posted 1 year ago

“You deserve to go broke!!!”

Helpful Report

Posted 1 year ago

“Hey very nice”

Helpful Report

Posted 1 year ago

“The delivery drivers are always polite but I wasn't happy the delivery driver was texting on his phone and I was standing at the front door downstairs for ages waiting for him after I saw his delivery van pull up from my front room window,one of my neighbours knocked on his window on his van to tell him I was waiting for him by my front door for for my food shopping, I'm glad there's not usually substitutes.”

Helpful Report

Posted 1 year ago

“Most things on Ocado are much more expensive than mainstream supermarkets. One can argue that they charge you a premium for the service but there’s already a monthly subscription charge and the customer service is really not good. You can expect long wait on the phone if anything goes wrong with your order such as the driver doesn’t turn up. What is the worst is their unfair charge when you need to cancel your order after what they call the “cut-off” time but even before the products have left their warehouse. They will charge you for what they call “perishables” which include many things that they can easily sell even after a day or two including apples, lemons, tomatoes and even frozen things. To be clear, they will charge you for these things even before the products have left their warehouse should you have an emergency and want to cancel before they deliver.”

Helpful Report

Posted 1 year ago

Ocado is rated 4.1 based on 2,622 reviews