Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,626 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic range of products; polite, friendly and very helpful drivers; customer service second to none; accurate stock count - so I can count on my order; the website and app is very user friendly - 'last bought date' is just one of many features that makes ordering easy; Price match that works; Everything is fresh and great quality; All that might sound cheesy, but Ocado is truly wonderful!”

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Posted 9 years ago

“Dear Ocado Your own brand goods are excellent ,service reliable .The let down is delivery costs , these are to high compered with Sainsbury . I have limited mobility ,and we no longer own a car . My wife and I are well retired , so every costing requires attention .A pensioner Smart pass would buy you some reliable customer base Regards Edward”

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Posted 9 years ago

“Fantastic. The best online grocery shopping there is.”

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Posted 9 years ago

“Ocado are the best online supermarket by a mile. Service always with a smile - their delivery staff are so polite and lovely. And on the rare occasions when there's any issue (e.g. the odd broken egg), the online customer service is brilliant too. I use Ocado twice a week. And the website is excellent too. Highly recommend.”

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Posted 9 years ago

“I don't know what I would do without Ocado ! Great customer service, next to none ...”

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Posted 9 years ago

“Great service and overall experience. It will be nice if recurrent customers could use some discount promo codes as the new customers do...”

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Posted 9 years ago

“Stock availbility is always very good but the packing is always poor. Recently I had bottles of champagne in carrier bags that had clunk together chipping the bottles. Why wasn't a wine carrier automatically used? An English Company cheesecake (£15.99) upside down in a carrier bag! It could only have been placed in the bag this way because of it's size so there is no way it could have moved in transit. There does not seem to be a great deal of common sense used when it comes to packing.”

Helpful Report

Posted 9 years ago

Hi Donna, it's concerning to hear that your packing is always of such a poor standard, and this isn't the service we'd expect our customers to receive. If you could please email us at ocado@ocado.com with the reference of reviews.co.uk, we can look into this. We will be able to report this to our warehouse management team and see who has been picking & packing your orders, and give them further training where necessary. Once again our sincere apologies for any inconvenience caused and we look forward to hearing from you soon.

Posted 9 years ago

“I trust Ocado to deliver exactly what I have ordered, on time, every time. Fantastic service and quality food.”

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Posted 9 years ago

“Very good choice of brands and products. The delivery times are good The drivers are always helpful, polite and friendly. Lots of good offers. I receive the occasional free product too which is great. I would recommend Ocado without any hesitation”

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Posted 9 years ago

“Love it. Always a wide choice of great quality goods, plus some good value basic items which I buy regularly. The website is easy to use and delivery is pretty much always on time. The drivers are pleasant and the whole experience is hassle free and gives me the time to get on with more important things than traipsing round a supermarket.”

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Posted 9 years ago

“Excellent variety of products available, friendly delivery, love the one hour slot and can always find a delivery slot. Fabulous service.”

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Posted 9 years ago

“I love Ocado simply for the fact that they offer so many choices and varieties of food that I can't get anywhere else!”

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Posted 9 years ago

“I've been using Ocado for over 10 years and think it is far far superior to other on-line shopping supermarkets (… and I've tried them all). The main reasons are: * it stocks a really wide range of quality products alongside your more basic needs plus a high standard own brand range. Most supermarkets either do quality (e.g. Waitrose) or bog standard (e.g. Asda, Tesco) but don't seem to be able to cater for all my shopping needs whereas Ocado covers the whole range and even stocks Waitrose goods * it automatically price matches against Tesco * it does 1 hour delivery slots (most other supermarkets seem to only do 2 hour slots) * it stocks a fantastic range of organic meat and vegetables * it remembers my "birthday" when I started shopping at Ocado and sends me a £10 wine voucher * regularly sends out interesting and quality "freebies" * it's staff are really really helpful if things go wrong (they helped save me from Christmas dinner disaster) * their refund policy is impeccable * they rarely have missing items and, when they do, they give you plenty of notice of the substitutions It is definitely the supermarket for me.”

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Posted 9 years ago

“The Ocado app is easy to use and very efficient for my busy life. Very rarely do I have substitutes in my shop which is just perfect. Every one of the delivery drivers are polite and often are early. Highly recommend Ocado to those who haven't used them before.”

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Posted 9 years ago

“Excellent Customer service”

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Posted 9 years ago

“Ocado definitely delivers. The site is a joy to use. Delivery is slick and efficient and food is spanking fresh and one-hour slots extra convenient. Delivery until 11pm is brilliant. I have been using Ocado for over seven years and as long as they keep on thinking ahead of the competition and keep their produce and customer service to the current quality levels, my family will not be going anywhere else. In a few words... Clean, quality, consistent and simple.”

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Posted 9 years ago

“Always a wide variety of groceries available. Delivery drivers are the nicest people, always helpful and courteous. Website is easy to use and I like the way your items are set out in the 'view trolley' mode. Checkout couldn't be easier and I like the 'have you forgotten something' section as I invariably have ???? '”

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Posted 9 years ago

“The drivers are always very polite and helpful.”

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Posted 9 years ago

“I love the app and being able to shop on the go. Much better than the web site, which is rather clunky. Also love the text updates and reminders re cut off times. Lots of good stuff including household goods eg baskets and towels.”

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Posted 9 years ago

“Usually a very good service with everything I ordered”

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Posted 9 years ago

Ocado is rated 4.1 based on 2,626 reviews