Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,626 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, always reliable, bags delivered straight to the kitchen.”

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Posted 9 years ago

“Overall service has been very good, love the bags being labelled for unpacking ease, drivers always courteous, the App is fab! Had an unfortunate experience with one delivery and was given a bottle of wine which was lovely but sadly it turned out to be a very cheap bottle of red that I could only use for cooking purposes which was disappointing.”

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Posted 9 years ago

“I'm very impressed with the quality, value and freshness of the product range. Only gripe is that some drivers attitude isn't consistent. Some are great, happy friendly and polite but sadly I've had more than one driver who's been downright rude!”

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Posted 9 years ago

“excellent product selection, always good offers, website v easy to use, friendly drivers...now wouldn't shop any other way!”

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Posted 9 years ago

“Your only issue is making sure that apples arrive un-bruised and without any cuts. I am considering not buying anymore apples because of this.”

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Posted 9 years ago

“Great quality food, always delivered on time”

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Posted 9 years ago

“Friendly drivers, efficient deliveries. Good special offers and customer service when needed”

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Posted 9 years ago

“When I started to use you 2.5 years ago ,I told everyone how amazing you are,especially as straight from you produce lovely and fresh! In the past 6 months we have had so much waste,sell by,use buy,worse than that fresh poultry and meat ,fruit and veg,that I have had to throw,either because of smell,or discoloured,maybe we are just unlucky,I wish I could choose myself,but being a disables mum it's difficult. As well as fresh food we've had toiletries that have gone off. We remain loyal to you,but so much waiste and damaged items we have received,makes me worried! I'm sure I'm just unlucky,but if there is anyway,you can ask packers to send the freshest un damaged items,I would really appricate it. Take care in your ever growing business, Mrs Jo ,Sheppard .”

Helpful Report

Posted 9 years ago

Goodness Joanne we’re so sorry to hear this. We’re really disappointed to learn that you’ve had poor quality and damaged items for a period of time now. We’re so surprised about this as the quality of our products and delivery service is something that we take great pride in, and we always expect to deliver the freshest and high quality products straight to your doorstep. If you could email us at ocado@ocado.com with the subject as ‘Reviews.co.uk’, we’ll be able to look into this further for you. Our sincerest apologies again Joanne, we hope you’re having a lovely weekend!

Posted 9 years ago

“Before I started to use Ocado thirteen years ago I tried other online shopping with Tesco and Sainsburys but found them poor. Admittedly at the start there were a few hiccoughs with Ocado but they improved their service very quickly and I have been a devoted shopper with them ever since. I only use Ocado unless on holiday in an area they don't reach and I hardly ever visit a supermarket. They nearly always deliver right on time but if the are running a little late I get a message. There are hardly ever any substitutions and the drivers are unfailingly polite and helpful. I can't understand why anyone would shop anywhere else!”

Helpful Report

Posted 9 years ago

“Generally very good products and services. On the times deliveries were late, customer services were always very helpful. What makes Ocado stand out is the Customer Service team - always putting customers first. What would make Ocado even better is loyalty points for frequent customers to feel we are rewarded for shopping at ocado instead of elsewhere.”

Helpful Report

Posted 9 years ago

“One of the best online grocery shop websites. Competitive pricing with good value Organic range too. Prompt and friendly drivers.....much friendlier than local supermarket on a Saturday. If there is an issue with any product then customer services are prompt to help and quickly resolve your issue. They always listen to any feed back. My weekly shopping experience with Ocado is a lot less stressful and saves a lot of time......you have to try it and you will be hooked.”

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Posted 9 years ago

“Excellent products backed up by first class service and customer service!”

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Posted 9 years ago

“Lovely drivers, usually no substitutions, nice stuff and always on time. Meat purchases aren't always reliable so I have to go to M&S. Likewise fruit. Some squashed items but not as bad as Tesco. Ocado does cost a bit more but because it is more reliable than Tesco's I'll stick with it.”

Helpful Report

Posted 9 years ago

“Massive choice of goods, sorted by feedback from people like you and me, usually with a longer shelf life than same items purchased from normal supermarkets, on day of delivery you know long before your delivery time if something is missing unlike customers of the other suppliers of grocery”

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Posted 9 years ago

“Ocado are the most reliable online food shopping retailer I've ever used. There are rarely substitutions or out of Stoke items. If there are substitutions they make sense. Deliveries are almost always on time. I have always been contacted if there are any delays. In fact I'm more likely to receive a call asking if they can deliver early than apologise for a delay. The choice and quality of the food is excellent.”

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Posted 9 years ago

“Excellent grocery services. Website/ app work well, good selection of products, accurate stock information means it is very rare for ordered items not to be delivered which makes Ocado stand out from its competitors. Delivery also usually within slot by helpful and friendly drivers. Plus they take away old bags for recycling. A happy customer!”

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Posted 9 years ago

“Best usability of any grocery site out there. Great quality, one hour delivery slots.”

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Posted 9 years ago

“Ocado is the best supermarket i know. their customer service is unbeatable and product offer is excellent. their app is easy to use and their recipees (and ingredient add up function) are really good. i could not imagine a grocery shopping experience without ocado.”

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Posted 9 years ago

“What can I say about Ocado...brilliant! Website is easy to use and navigate for offers and best buy and delivery is always good. I have used it for my weekly shop and my Brownie camp shop and I do not hesitate in recommending it.”

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Posted 9 years ago

“Easy to use app Amazing customer service and polite staff on the phone or delivering the food Lots of choice of food Could be improved by better dairy produce (had issue with the milk),”

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Posted 9 years ago

Ocado is rated 4.1 based on 2,626 reviews