Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,626 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using Smart Pass for a number of months now. By paying a monthly subscription only it makes the delivery fee really good value. In nearly a year I have only had one substitution and no missing items. The delivery slots are always achieved within their 1 hour and the delivery person is always polite, helpful and cheerful.”

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Posted 9 years ago

“Love Ocado,always on time and friendly delivery people. Great customer service”

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Posted 9 years ago

“Always very pleased with the service my deliveries and most of the drivers.Very rarely had missing items but twice the wrong product..ie wrong sort of apples or bread so nothing that caused a problem.My main gripe is the packing of the shopping,on several occasions I have received squashed or broken rolls because they have been crammed into bags.I suggest that softer items like bread be placed together,Sometimes a silly item like a bottle of vinegar is in a bag on it's own,so just a bit of thought maybe???”

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Posted 9 years ago

“I think the delivery prices are a bit steep and haven't yet got to grips with the out-of-stock policy but everything else is great. Rarely had cause for complaint but it has always been dealt with very professionally. Delivery staff are very helpful and friendly too.”

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Posted 9 years ago

“Fantastic! I use the app to do my shopping. It's easy to search offers, find new products and add in your favourites. Price wise you pay for what you get, which is good quality food. It's great that it's price matched as well. Delivery is the best out of all the online supermarkets. This is because of the notifications of delivery time,driver and any substitutions. I also like I get the receipt emailed. Delivery is also very reasonable compared to other supermarkets.”

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Posted 9 years ago

“My Ocado order always comes on time with no substitutions and is delivered with courtesy and helpfulness. First class service.”

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Posted 9 years ago

“I am very happy generally. There are certain things I don't buy anymore. Eggs because 4 broken out of 12 is unacceptable. Milk because I throw so much away because of a chemical smell. Bread as the use by date is never long enough. However what I do buy is always good quality and delivered with a smile. I must start ordering earlier in the week as there were no deliveries available today. We've had to go to tesco!!!!! But that my fault for leaving the shop until late last night. As I already said, generally very happy. Thank you.”

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Posted 9 years ago

“I'm very happy to shop with Ocado. The delivery drivers are very well trained in that they are all courteous and pleasant and helpful at the same time being efficient at their job. The web-site is easy to use which is a blessing!! The only niggle I have is that when I edit an order to add last minute items the pictures are very small ( at the top above the printed order ) and I sometimes cannot tell what they are so I run my mouse over the item to get a small print out ( in words) so that I either add more or delete the item. I do wish that that part of the process could be a little larger. The customer services phone line is first rate. Nothing ever seems too much trouble and I thank you for your service to me. Overall I am completely happy to continue to shop with you and have every intention of so doing!”

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Posted 9 years ago

“I have shopped with Ocado on a weekly basis now for about 3 years. In general they are very good. however, the only reason I have marked them good instead of very good is because I think the way they are packed for delivery could be improved. ( ie. items put together in same bag, occasionally the odd item gets crushed ). This said, the few times I have had to phone and complain , customer services sort the problem out immediately. Very easy to shop, the drivers are very helpful and friendly. They now charge the 5p for carrier bags as do other shops the plus side though is that they refund this amount when you return the bags .”

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Posted 9 years ago

“On time deliveries, easy refunds (if needed), good customer service. Good website, set out well & easy to use. Great offers, great range of products. Have used other retailers but Ocado wins hands down. Def recommended.”

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Posted 9 years ago

“I love Ocado. Have tried Sainsburys, Tesco and Waitrose but Ocado is the best. They rarely substitute food, it is delivered on time and the quality of the food is very good. They sell wide range of products apart from food. If there is (rarely) problem with an item a refund is given. Unlike the supermarkets where customers shop which run out of items and then substitute Ocado have high tech system with customised warehouses and customers do not have access and pick up food! The drivers are all very pleasant and keep to their time schedule.”

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Posted 9 years ago

“Stop using so many bags. Some are packed to the limit. Others have one item in them”

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Posted 9 years ago

“Great choice of products and of time slots for delivery. Reliable delivery, they have only been late once in nearly 2 years. Hardly ever missing items, though a few recently. Courteous drivers and nice big bags which I like! Only think they could do better is take a bit better care of my raspberries. They often arrive having been buffed about a lot and are going a bit mushy. I don't remember that with Tesco who I used before. I get a quick no quibbles refund every time but I'd prefer nice raspberries. But that's my only complaint”

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Posted 9 years ago

“Moving to Ocado for my weekly grocery delivery was one of the wisest decisions I have ever made. Only once in over five years has there been a problem with the delivery driver. Rare problems with spoilt goods have always been resolved by Ocado staff with speed and efficiency, and not just speed and efficiency but also with pleasantness and a determination to put things right.”

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Posted 9 years ago

“Always excellent service and barely any missing items. Only thing I would change is the Christmas booking delivery slots. Having to get online at midnight is ridiculous and most slots have gone by 6am. Maybe preferrence could be given to one pass members or at least open the slots at a decent hour.”

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Posted 9 years ago

“Love the app. Great service. Very impressed”

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Posted 9 years ago

“Easy shopping reliably, pleasantly and helpfully delivered ; good value with regular, excellent special offers”

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Posted 9 years ago

“I am very pleased with the service Ocado gives. The drivers are always friendly, helpful and polite. One request...... Please could raw meat be put in a separate carrier bag.”

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Posted 9 years ago

“We've been using Ocado for several years now and would recommend it wholeheartedly. Website is easy to navigate and contains lots of product information, prices compare favourably with major supermarkets, one-hour delivery slots, friendly drivers and on the rare occasions we've had a problem with a product a prompt and courteous response and refund. We value the service so highly it's one of the essential criteria that when we next move house it must be to an area covered by Ocado!”

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Posted 9 years ago

“The driver delivering our shopping was very professional yet friendly. He delivered the shopping with a friendly demeanour despite the pouring rain! I didn't get his name but he delivered to 11 manor road Hatfield 10am-11am on Saturday 7 November 2015. Really good service. Well done that man????”

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Posted 9 years ago

Ocado is rated 4.1 based on 2,626 reviews