Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,626 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service every week! Also love the star reviewers programme and encourages me to buy the products in the future! The drivers are always polite,well mannered and on time. Keep up the good work!”

Helpful Report

Posted 9 years ago

“I love Ocado, by far the best online supermarket in my opinion due to; ease of shopping online, reliability in delivering items with no substitutions in one hour time slots, choice of high quality products, no quibble returns and refunds and occasional free samples and anniversary gifts. Ocado is my favourite brand and I recommend to friends and family.”

Helpful Report

Posted 9 years ago

“I find the Ocado website particularly user-friendly compared to many others. The products cover a wide range of goods as well as food, and I have never had any problems with any I have received. The food is of excellent quality, fresh and well-packaged, and the prices are good. I always try to take advantage of the many special offers and find them to be genuine bargains. I have tried one or two other food websites but always return to Ocado : it is simply the best.”

Helpful Report

Posted 9 years ago

“Excellant service, cheerful, prompt drivers. Good packing, rarely anything damaged and full refund quickly and easily if something isn't up to scratch”

Helpful Report

Posted 9 years ago

“I have left all other supermarkets and shops behind. I do visit my local farm shop for the purpose of community, but everything else in my kitchen comes from Ocado! We love the fresh produce, fish and meat are of the highest quality- we have a great selection of things to choose from that we simply couldn't get in our local store. I always find the website to be very easy to use, and as well they have great offers on already competitive prices. I find Tesco for example very over priced and products are of poor quality, you do not get this with Ocado. Customer service is first class! I had one issue with some cakes that became squashed in the transpiration didn't effect the taste but we were holding a party and wanted them to look nice etc, ocado refunded me no problem whatsoever. Also you very occasionally get a replacement product but these are always for equally good products. I will never ever leave Ocado and now all my friends and family are starting to shop with them. The drivers are friendly and helpful also. They also do a lot for independent and local produce which i find important - and its allowed u to try new delicious products also. Ocado for life!”

Helpful Report

Posted 9 years ago

“Excellent delivery service with 1 hour time slots. Professional delivery staff who seem to care about what they do. Always polite.”

Helpful Report

Posted 9 years ago

“My order is quite easy to input, it`s a bit difficult to order smartpass items, the smartpass tab comes across the order part, otherwise ok. It`s good to know whether we have any substitutions and if the delivery would be late or otherwise. It`s good to have samples of food to try, but you have yet to ask how the product were which you have sent. Very occasionally we have items which need to be replaced and there`s no problem with getting money back, thank you. Your delivery people are very helpful and polite.”

Helpful Report

Posted 9 years ago

“Recently I have found the quality of the food has sadly dropped I'm hopeful that this is a blip and the better quality food will return I'm pleased with deliveries however and the drivers are all charming although the packers are terrible”

Helpful Report

Posted 9 years ago

“Some of the goodies are unusual that cannot order from other shops, impressive. The delivery charge is more expensive than others, so it may put some shoppers off. I think it will be even better if the staff can pick the food for the customers with the longest expiry date, I was gutted when Tesco and Sainsbury delivered me the food that expired the same day they delivered or the next day. Just hope the price of the food can reduce a little bit for they are far more expensive than other shops, I ordered lobster before at £23 but honestly I didn't think it worth the money. I ordered the whole freshly cooked and prepared lobster from Devon, it only cost me £18 with the same size.”

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Posted 9 years ago

“Love it”

Helpful Report

Posted 9 years ago

“Easy website to use, can be easily edited. Delivery staff always polite and helpful.”

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Posted 9 years ago

“A very good service that we have come to use every week. Good quality food with very few substitutions which can easily be returned if y don't want them anyway. Easy to order and accurate delivery times.”

Helpful Report

Posted 9 years ago

“Excellent customer service. Love the app for doing my shop. Big selection of products. Highly recommend Ocado.”

Helpful Report

Posted 9 years ago

“I have been an Ocado customer for more than two years and in the main I've been very happy. I have occasionally considered taking up a new customer offer with another supermarket, but the 1 hour delivery slots, very rare substitutions, polite and cheery drivers, excellent range of products and good quality have all kept me using Ocado weekly. I have a regular 9am weekday slot and I'm fortunate to invariably be first in the hour. My only complaints have been around Christmas when I presume there are temporary staff in the warehouse and customer service and pressure on stock levels. That said, I would definitely recommend Ocado.”

Helpful Report

Posted 9 years ago

“I've been using Ocado for years. Their drivers are polite and pleasant and nothing like the surly, non-English speakers of other online delivery companies. They are almost never late. Generally if things go wrong they are helpful and apologetic and offer refunds. I get very few substitutions compared to, say, Tesco. Overall, a good, efficient, reliable service.”

Helpful Report

Posted 9 years ago

“My last two shops with Ocado have been poor last week it came very late so I missed a family day out! As had to wait for it! This week I was told at the door all my freezer stuff wasn't there today and he didn't know why!! Was very miserable looking! Then I unloaded my shopping and there was a lot of stuff missing from my shop! As you can imagine I was very disappointed as I now have to go shopping in my local supermarket! Let's hope next weeks shop improves as I will be taking my custom elsewhere! It's a real shame as I was very empressed with Ocado”

Helpful Report

Posted 9 years ago

“I regularly shop with ocado, every 2 to 3 weeks. I don't have access to a close enough waitrose where I live so this is my main reason for shopping with ocado for higher quality products. The delivery drivers are always very polite and friendly. The only issue I have come across with ocado is that some items can take quite a long time to come back in stock/go out of stock quickly. Delivery prices are expensive but I have invested in the delivery smart pass which seems to be a better choice at the moment. I am overall very happy with the service and will continue to use.”

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Posted 9 years ago

“Service always good. Quality products and rarely substituted/unavailable.”

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Posted 9 years ago

“Ocado is marvellous - the best online grocer by miles ... And I've tried them all!”

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Posted 9 years ago

“We have been with Ocado for over 3 years now and we think they are amazing. They offer a huge choice, far more than any other supermarket and its delivered fresh to your door and usually with no substitutes. You have guaranteed shelf live and if there are any problems with deliveries they are really quick to help and refund you if you are not happy.”

Helpful Report

Posted 9 years ago

Ocado is rated 4.1 based on 2,626 reviews