Ocado Reviews

Name: Ocado
Address: 3 Bishop Square, Hatfield
Rating: 4.05

4.1 Rating 2,634 Reviews

77 %

of reviewers recommend Ocado

Company Reviews

Questions

Metrics

4.1

Based on 2,634 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have ordered from here a few times in the past but stopped because I couldn't afford the prices. I recently placed an order after a year or 2 as the Ocado was the only store who had them. I also have to say that they always have stock of their advertised products. Anyway the items didn't agree with me. And I sent an email, the response I got wasn't very good. So I emailed again and I recieved a phone call where they are aged collection of my items at a time that was convenient to me. They explained that they are a warehouse and can't always refund some things because they are a warehouse but they were able to help me. Such accommodating, friendly knowledgable service from beginning to end. Thank you for being so understanding and empathetic to the situation with me and the products (which obviously they didn't manufacture) but they took the loss. If the prices were not as high, I would shop here more often. They don't even charge delivery fees. I will try shop here more often on the months I can afford it.”

Helpful Report

Posted 1 month ago

“Benjamin my delivery driver was fabulous! Winchester. I have had my food delivered by Ocado for nearly 3 years. I have nothing but total praise and satisfaction from Ocado. Its great value, if you work full time, its a one stop shop if you want it, like me!! Tonight, just wanted to give a shout out for Benjamin. All my delivery drivers have been fab, but Benjamin just went the extra mile; he was early in my hour slot! Tick! And he was so helpful and thoughtful!! Tick! So win win, keep it up Ocado and team, you are doing a great job, also want to thank the pickers who pick my delivery every week, you guys need a mention, as you get it right every time!! 5 Stars ✨️✨️✨️✨️✨️”

Helpful Report

Posted 2 months ago

“Brilliant company. I've had weekly deliveries for past seven months. Delivery always on time 06.45. I've only ever had one substitution. Drivers always polite and helpful, customer services very helpful and pleasant. Quality of everything is amazing. By paying £3.99 monthly for smart pass I get unlimited free deliveries and 10% off certain lines. I am sorry to see so many bad reviews. I am supplied by Andover warehouse. Because of ocado exceptional service I will never shop elsewhere.”

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Posted 4 months ago

“Deliveries are always on time, fresh, well packed and delivered by polite, friendly drivers. Never had missing or replaced items. Customer service is extremely good with prompt positive responses.”

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Posted 5 months ago

“We have been using Ocado for a few months now and absolutely love it. It's cut my shopping bill right down, never have substitutes, drivers are always on time, polite and the quality of food is amazing. The vouchers from the price promise always work for me too. I won't shop anywhere else now!”

Helpful Report

Posted 8 months ago

“Hi we really like Ocado I don't actually understand Amy bad reviews as we had never had 1 item missing ir damaged or a late delivery. The delivery people are so polite too Value wise its great and we Usually have vouchers or money off etc. Food is yummy and I try go for the offers. I do also use marks Spencer value lines and I shop at our local waitrose too. I'm not a high earner But honestly if you are careful you can definitely get some really get deals Love Yr little vans by the way Thanks Michele and Kirk East Sussex And the dogs love their £1 treats They are cheaper than the pound shop..lol”

Helpful Report

Posted 9 months ago

“Ocado My first online shopping with Ocado I made my first online shopping with Ocado on Sunday 31st of March abd was told i would not pay for delivery and I would receive discount as a new customer. I was given the delivery date as 2nd of April. The driver, Jamie, came today at 10:00am. He was very polite. He explained how some of my eggs were accidentally cracked, however he was swift to tell me that I would be refunded for the cost of the eggs. I definitely would shop with Ocado, as I like the way certain food items were packed. For example, the 6 granny smith apples were placed in a lovely box 📦 😀 The bill for my shopping 🛍 was good value. Thank you Jamie for your friendly and good service 👍 Date of experience: 02 April”

Helpful Report

Posted 1 year ago

“I am very happy with ocado's service and goods. I only have a big problem with the website. It is messy, difficult to use and constantly takes one to where IT wants rather than what I want. Also, when placing two separate orders at the same time, it merged the items and was impossible to sort out.”

Helpful Report

Posted 1 year ago

“I have always found Ocado to be reliable. Their customer service is excellent. They looked after me very well during the pandemic and continue to do so. I like that they are now comparing prices with Tesco.”

Helpful Report

Posted 1 year ago

“The delivery drivers are always polite but I wasn't happy the delivery driver was texting on his phone and I was standing at the front door downstairs for ages waiting for him after I saw his delivery van pull up from my front room window,one of my neighbours knocked on his window on his van to tell him I was waiting for him by my front door for for my food shopping, I'm glad there's not usually substitutes.”

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Posted 1 year ago

“Hi I AM A NEW CUSTOMER TO OCADO. BRILLIANT SERVICE. WONDERFUL DELIVERY. WHY DIDNT I COME OVER TO OCADO BEFORE”

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Posted 1 year ago

“First time used Ocado On time No substitutes Excellent quality of produce Polite, helpful delivery driver”

Helpful Report

Posted 1 year ago

“I’ve shopped with Ocado for the past 16 years and have been very happy. The drivers are always on time, pleasant and helpful and there are rarely substitutions or goods missing. I think their partnership with Waitrose was better than M&S but that’s due to personal choice. The payment/return system with carrier bags works well. It may be a bit more expensive than some other supermarket deliveries but worth it.”

Helpful Report

Posted 1 year ago

“I used Ocado for the first time a few days ago, I found the overall experience good! I like the early or late delivery slots . Ordering was simple to navigate and had a wealth of choice my shopping was packed well and was delivered on time. I will definitely use them again!”

Helpful Report

Posted 1 year ago

“I have been using this company for approximately 4 to 5 years. I have never had a single problem with them. In fact, I cannot praise them highly enough. The wide range of food is impressive and the delivery drivers are some of the best in the business. I have used competitors and have sometimes been left with over 10 substitutes on an order, which is not acceptable. I have had breaks in between, but I always end up back with Ocado. So I can only speak as I find and I trust them completely every week with my order. I wouldn’t hesitate to recommend this company. I must’ve had over 200 deliveries and cannot remember a single one. That was a bad experience. well done Ocado. Customer service is 2nd to none. I admit they are not the cheapest but they deliver in bags and they give you back 10p for each bag you return for recycling. We as a family order loads of different types of fruit and my daughter particularly loves the Ocado range. In fact we were just talking today about the size of the grapes. They were literally the size of plums and as sweet as could be. we have a very happy daughter after an Ocado delivery! Keep up the good work. We will be using you for a very long time to come.”

Helpful Report

Posted 2 years ago

“So far, I've found Ocado better than other online grocery deliveries. It's never hard to find a delivery slot, I very rarely have an item substituted and they always have the quantity I want, they deliver in bags for which they pay you 10p each bag you return. They are great value for money, always on time, and the drivers are all helpful, which is important to me aged 70 with poor mobility. I can recommend Ocado with confidence.”

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Posted 2 years ago

“Just had my first delivery from Ocado in deep snow….. DEAD ON TIME!!!! Delightful driver CLOE….I was so surprised to see her,especially on time, in view of the weather…I forgot to give her a tip….So sorry CLOE! My order was perfect, absolutely no complaint. Thank you Ocado MG. Streetly.”

Helpful Report

Posted 2 years ago

“Paul noticed a broken bottle in my shop. He contacted customer services immediately. Ten minutes later customer services called to apologise, to discuss and sort the order, offer a voucher for inconvenience and arrange a priority delivery the next day at 8.30am. Fantastic speedy and efficient customer service. Thank you Ocado”

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Posted 2 years ago

“I had a delivery today 6:30PM-7:30PM order delivered by Owen,polite and extremely helpful ,excellent. Definitely recommend .”

Helpful Report

Posted 2 years ago

“In the comfort of our own home We can shop and never roam With Ocado, our trusted friend Our grocery shopping will never end No need to brave the crowds or the rain Ocado makes it all so easy and plain From produce to pantry staples, they have it all Ocado, our go-to for a convenient grocery haul So thank you, Ocado, for making life easier We are grateful for your reliable delivery service, sir!”

Helpful Report

Posted 2 years ago

Ocado is rated 4.1 based on 2,634 reviews