“I’ve only just registered so not much to go on but all the interaction I’ve had with the staff there in getting information and getting set-up was phenomenal. And I do t just mean good for an energy provider. Just plain excellence of customer service. The guy Danny I’ve been talking to this afternoon really looked after me, went all the way above and beyond and came back cover in glory. Had to do a lot of research for an awkward issue on the systems and when he thought he’d overdone keeping me on hold he offered to call me back when it was resolved
Prior to that I’d had prompt response via email on a Saturday. Unfortunately that dried-up, they all meant well but stopped responding. Hence my phoning them up. At which point Danny wouldn’t let it go until I was completely looked after. Walked me through what he needed from me and explained all the way. Used all the right casual pronouns (mate, pal) without affectation, like a scripted usage “that’s been found to put customers at their ease”, and never dropping in anything over-familiar or creep (like “fella” or “flower”). Exactly the sort of person you want answering the phone
Think I’ll be happy with ‘em. My brother’s with them and he speaks well of them. And he’s the sort of cove who does his research”
“They are the best energy firm I have ever been with
They are always very helpful
And caring
I try to recommend them to people I found ola very nice and helpful.”
“Good clear information and everything checked whilst I was on the phone. Very patient member of staff. I had to find various bits of information but he kindly waited for me. I was amazed how easy the process was.”
“Mahesh quickly identified I had been overcharged (actually I was on the wrong tariff) and created a reverse for the over charging as well as ensuring I was on the right tariff going forwards. Excellent service.”
“I spoke to Hussein today with several queries I had and would like to register my thanks to him. He had all the answers to my questions and is a great ambassador for your company. Love and power, Vernon Robjohn.”
“Re: fixing for 12 months
Spoke with Shohidul who went through what was available to me, explained unit rates, standing charge etc. all very clearly. It was a pleasure speaking to him.
To date I have always had good communication with Octopus. Thanks”
“I telephoned today with a bill query and was put through to your customer services immediately. I spoke to Parveen, who dealt with the problem and was friendly and efficient. She dealt with my query promptly and it was happily all sorted within minutes.”
“Pattern was very helpful she took time to explain My £500 over payment I am 79 yrs old but she was Amazing Wish all people were like her She was so lovely to me Thank her for me x”
