“We are a small charity and secured funding for a PV installation with the expectation that the surplus power would be sold into the grid. Octopus failed miserably to set up the export SEG agreement and a formal complaint was raised in early May.
Still not resolved despite writing to the Chief Executive (with no response), promises of calls from Senior Mangers not met - I could go on. Metering problems Octopus failed to resolve are still being pursued despite the account having been closed in early September.
If I could rate them Zero , I would”
“A am new customer of two days and spoke to Brad today regarding a gas smart meter he was extremely helpful after explained my circumstances, within 10 minutes he rang me back to inform me that,it had been actioned.Great Servie thanks”
“Rachel is a lovely young lady, she was very helpful and set up my new account with ease. Having been with Octopus before, I expected nothing less and that is one of the reasons I have come back - Octopus is also cheaper than my last provider! Well done and keep doing what you are doing.”
“Maariyah was very helpful setting up my new account and if it proceeds with the same efficiency with which Maariyah handled my enquiry I no doubt will be very pleased, I can't give any company 5☆ until an account is live and I've experienced their customer service 🙂”
“Such a good experience speaking with Octopus today when I was feeling so stressed about moving house!
Niamh B reassured me, answered my questions and gave me advice.
Fantastic service
Thank you so much”
“I signed up for the SEG scheme just now and was very impressed by the way it was all handled so quickly and smoothly. Doris, who answered the telephone was very helpful and made allowances for my deafness, which was great. Many, many thanks Doris.”
“I spoke to Phoebe- she was excellent, really helpful and sorted my queries straight away. She also sorted some additional help for me.
Can’t praise octopus customer service enough”
“What a refreshing change,to speak to an actual person .Dominique was both professional yet very friendly and understanding. She explained everything really clearly and patiently and could not have been more kind and helpful.Thank you so much ,I'm so happy to be joining Octopus.”
“You don't realise how ecstatic I was when Caitlin answered on the other side. Just speaking to a human being on the other side you can clearly understand and who also clearly understands your queries and helps you resolve any issues as I could not find where I needed to go on the link to sign in as a new customer. Not all of us are online wizards.
Caitlin was God sent & did it for me within minutes it was done. Phew!!!!
Thank you so much for your help Caitlin.
Will definitely recommend you guys to other people.”
“Thank you to the lovely man who signed me up. He was very helpful and friendly and whole experience was pleasant and I would recommend yourselves to anybody
Thank you”
