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Octopus energy Reviews

3.8 Rating 4,265 Reviews
69 %
of reviewers recommend Octopus energy

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Octopus energy 1 star review on 27th March 2025
Abdi
Octopus energy 1 star review on 20th March 2025
Ali Ahmed
Octopus energy 5 star review on 14th March 2025
Sarah Cawthorne
Octopus energy 5 star review on 13th March 2025
Reiner
Octopus energy 1 star review on 21st February 2025
Ali
Octopus energy 5 star review on 18th February 2025
Lynne Hilditch
Octopus energy 5 star review on 18th February 2025
Lynne Hilditch
81
Anonymous
Anonymous  // 01/01/2019
Ola was great!! Only a simple enquiry from myself re my account,however he was polite helpful and professional throughout our conversation!! Thanks again Ola👍 RayHooton
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Posted 1 month ago
Felicity answered my call promptly and was friendly, helpful and professional.
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Posted 1 month ago
Spoke to Ola today with my query and he was very helpful and resolved my query very quickly and professionally.
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Posted 1 month ago
Zak P was amazing on the phone and sorted lots of tasks for me. He was very patient with what I’m sure were predictable and daft queries from me. Friendly yet extremely professional he made the onerous task or sorting electricity supply out almost pleasurable. I needed help with refer a friend and he also gave me excellent advice about my current supply and my next steps. Thank you Zak great first contact with Octopus energy, very reassuring!
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Posted 1 month ago
There the best company l have used, lm 83years old ,worked all round the world,there web site is amazing 🏌️regards Mr Michael dundon
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Posted 1 month ago
Decided to switch energy provider and move away from British Gas due to there dire customer service. I had been told by several people how good Octopus are. I made the initial phone call to discuss switching over and was greeted by Sharna, on first impressions I was amazed with the professionalism my enquiry was delt with, the care and time given to explain and answer any questions I had. Great first impression and great customer care. Thank you
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Posted 1 month ago
Exemplary service; my problem was fixed with impressive speed and competence. And I only had to listen to about 30 seconds of ghastly rock music before my call was answered.
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Posted 1 month ago
Zak P was brilliant. Explained everything answered any queries. It was a very pleasant experience and went very smoothly. Thank you. Octopus Energy has been recommended to us by several people. And also you work hand in hand with Ohme who are installing our EV charger and Perrys car dealership recommended you. Going by the help we have received and the prompt service it seems like we made a good decision . Thank you. Lynda Brent
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Posted 1 month ago
I called feeling worried and anxious about my RTS meter. I spoke to Samantha - she took the time to explain (in terms that an OAP like myself could understand) how Smart meters work; that I am not in debit and how to check that I am in credit. Samantha didn't rush me - she was extremely patient; I felt as if I was talking to a friend. Samantha is a fabulous ambassador for Octopus - gold standard customer service. I will continue to highly recommend Octopus as an energy provider.
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Posted 1 month ago
She was very helpful and very fast. Thanks!
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Posted 1 month ago
The information Parve en gave me was clear and helpful, she was impartial but the information she gave me I was able to decide what tariff to settle on.A .Starr
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Posted 1 month ago
Very friendly and explained everything clearly,friendly manner understood everything the gentleman from octopus 🐙 said,very professional 👏.
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Posted 1 month ago
Really good and friendly service, hopefully the start of a long term partnership. I didn’t have to wait long to speak to someone unlike many customer support lines. Many thanks
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Posted 1 month ago
I spoke with one of ur colleagues parveen today who was very helpful and excellent in how she explained everything to me and sent lots of links to help me out has I was in a state about paying my electricity she talked me through it and after was able to think what to do and it was so nice having a real person to answer my questions and not just push buttons and not get through
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Posted 1 month ago
I can happily review Octopus Energy with 5 stars. My review is after the first class help we were given by Mark H. Thank you Mark. Kind regards, Graham.
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Posted 1 month ago
It took a little while to get through, but once my call was answered, Raiyan was fantastic. He clearly explained all the options available to me and provided helpful, well-informed advice. His positive attitude and desire to provide good customer service shone through and more reps should follow his example 💪🏻
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Posted 1 month ago
Excellent service from a real person. Helpful, polite and explained options etc very clearly. Thank you. .... and if it was a chat bot, the best yet
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Posted 1 month ago
Great service. Very helpful and polite, everything explained clearly. 10/10 would recommend
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Posted 1 month ago
Short wait on the phone to speak to a human operator, who was efficient, really helpful, and arranged the new tariff I wanted there and then. I would say the operator (Joy) was professional, with a sense of humour, and, for me, a great ambassador for Octopus Energy
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Posted 1 month ago
Areeba was very helpful to me today setting up my account under difficult circumstances Thank you
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Posted 1 month ago
Octopus energy is rated 3.8 based on 4,265 reviews