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Octopus energy Reviews

3.1 Rating 2,525 Reviews
51 %
of reviewers recommend Octopus energy

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Octopus energy 1 star review on 8th January 2025
Craig David Aka Mr Shoelace
Octopus energy 2 star review on 27th November 2024
Steve
Octopus energy 5 star review on 22nd November 2024
Jane Williams
Octopus energy 4 star review on 11th November 2024
Mrs J Dale
Octopus energy 4 star review on 11th November 2024
Mrs J Dale
Octopus energy 4 star review on 11th November 2024
Mrs J Dale
Octopus energy 1 star review on 5th November 2024
Micheal
65
Anonymous
Anonymous  // 01/01/2019
A telephone call to Octopus energy was a treat today, as I actually spoke to a real person by the name of Val. who was extremely professional and helpful. the call was also answered in no time at all, well done octopus.
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Posted 1 month ago
Friendly customer service. Quick fix to the issue. Was on hold for a bit but everything worked out great.
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Posted 1 month ago
Mark was extremely helpful and informed me of the process that will take place over the next few days.
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Posted 1 month ago
Shannon was polite and helpful and resolved my query very quickly.
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Posted 1 month ago
Doris was very helpful and efficient helping to set a new 12 month contract and relevant direct debit
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Posted 1 month ago
After speaking with Garima Kumar today I had my account sorted. I was utterly confused and bewildered by the change of my unit rate change. Gerima was patient with me as part of my disability affects my brain, memory loss, brain fog etc but Gerima talked me through everything bit by bit and did not rush me and if I needed something explaining a bit better, she was more than willing. I really cannot thank her enough; she is an absolute credit not just to the business but to disabled people across the UK. Have a great day Gerima and thank you from the bottom of my heart. If I could give more than five stars I would. Enjoy the rest of your day and all the best for your future. Im sure you will go far in the company!
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Posted 1 month ago
Mylah was very helpful in setting up my account and went through in detail the intricacies of tariff vs bill vs direct debit which took me a while to get my head around. Now I’m comfortable I know how it works and what to expect.
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Posted 1 month ago
Great customer service
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Posted 1 month ago
Isabelle was very helpful
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Posted 1 month ago
Natasja was friendly, professional and helpful. She was able to resolve my query straight away. I wasn't expecting the response I received but I was pleasantly surprised and happy.
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Posted 1 month ago
Had a situation to resolve and Leila was very helpful and really helped me out with everything it was really appreciated by myself she was very understanding and helpful and that is everything that you need
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Posted 1 month ago
Joe was very reassuring for the predicament I was in. I appreciate his help and advise!
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Posted 1 month ago
Very happy
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Posted 1 month ago
Very helpful and easy sign up.
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Posted 1 month ago
Call answered quickly and went perfectly, Sam (a girl - I hope I got her name right) was really helpful and polite so 5stars for her). thank you. Paula
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Posted 1 month ago
I am about to switch to Octopus Energy but I had a query regarding the new tariff. Rachel was able to answer my questions quickly and positively, I now hope the switch goes smoothly.
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Posted 1 month ago
I am very happy with octopus energy always keep me informed about my usage and balance. Great customer service polite and informative staff. Would recommend 100%.
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Posted 1 month ago
The lady I spoke , she was very kind patient, and sort out everything very quickly and in a very professional way
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Posted 1 month ago
Very informative and answered all my questions perfectly
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Posted 1 month ago
Excellent customer service and answered all question straight away, such an easy sign up process.
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Posted 1 month ago
Octopus energy is rated 3.1 based on 2,525 reviews