“We are a business account and I spoke to Octopus personally when I switched from British Gas. They were extremely helpful and stayed on the phone whilst I did it online. They talked me through everything until I understood the contract. Very happy with the quote. Thank you Octopus 👏”
“The Customer Service was very helpful but as I am a new user and contacted Octopus Energy through a referral from one of my friend, so I & my friend should be getting the referral bonus but was rejected by the executive stating that the property is already having Octopus connection from the previous owner. But that is not my fault right I am a new user to YOU and got a new connection through referral, so I & my friend should be eligible for Referral bonus.
Earlier, I was NOT aware of Octopaus as a service provider but my friend said it's good then I though of contacting you. If your policy is to make excuses for NOT giving referral bonus then I will NOT refer any one in future.”
“When I called up to request refund and spoke with Dan to request refund he was more than happy to help me with a very viable solution and also recommended me to switch over to the fixed tariff to better suit my needs. All in all a 10/10 from this bloke. Company as a whole I’ve no complaints with and have been absolutely spot on with me since I joined in 2023 thanks again octopus”
“I am happy because Sam the agent, was very professional and polite.
I am unhappy because I had to sit through 15 minutes of that god awful one tune looped music.
Please change it.”
“Parveen, helped me enormously by listening to my enquiry and understanding what I required. She made real effort to provide me with the information I required.”
“I had dealt with Dexter. He made life so easy for me and set up a business account, which was perfect. Great people and a company to deal with. I highly recommended”
“I called to check on when to switch to an intelligent EV tariff. Ola was really helpful and knowledgeable, now I am all set to switch, great service Octopus!”
“Parveen was exceptional to explain the billing and tariffs and rectify any problems. She also set up my direct debit and explained all of the various options. She is an asset to Octopus.”
“Kainaat who I spoke to on the phone today, was so helpful and got everything sorted out for me changing to Octopus. She was cheerful, polite, and had a lovely manner. Kainaat you are an asset to Octopus. Hope the rest of your day goes well.”
“Raiyan was so patient, so thorough, he listened carefully to our questions and explained things in a way that made it easy to switch to Octopus Energy. He was so good natured and very efficient about getting it done as promptly as possible. Thank you Raiyan!”
“I can only comment on my switching experience from SO Energy to Octopus. Thomas was extremely helpful and took the time to answer my questions as best he could. He was very polite, friendly and patient as I was keen to know as much as possible about how Octopus operate. I have switched to them due to the Renewable energy ethos which is very important to me. The next few months will see how they are from a service point of view, but today Thomas was very efficient and helpful.”
