“The young lady who dealt with my call could not have been clearer or more helpful in explaining the process of signing up with Octopus Energy and in answering my questions. In spite of being a new recruit she was very well-informed and had a nicely-tuned sense of humour which I appreciated. I wish Mollie well with your company.”
“Talked with your agent Areeba. She answered all my questions patiently and professionally. She took the trouble to set up my account while I was on the phone & didn't try to 'push' me onto a website service. I appreciated this very much, as I have never moved energy accounts before and had a little apprehension about the process.
She explained the way in which tariffs work clearly and was not fazed about my lack of knowledge & understanding of the topic. A superb introduction to you as my new energy provider and made me feel secure in my decision to move to you. Very well done Areeba ... thank you.”
“Octopus Energy have been the best utility company I have been with, its a shame I have to leave as I have found a better quote, also there always helpful and quick to respond to the phone.”
“I can't fault Octopus, they answered the phone quickly, had the knowledge to fix the issue I was experiencing and let me know how to resolve it easily. Always super friendly and polite, today I spoke with Mark who was very helpful.”
“Layla was absolutely fantastic today. I was worried about price increases and said I was interested in the 16 mth fixed loyalty. She efficiently sorted this for me and confirmed my dd amount could stay the same! It’s made my day! There was also only a minute hold time to get through which was very handy as I was due to start work. Thank you Octopus! 😀”
“Just joined Octopus and they're doing great already. It was Mollie's first day out of training, and she was great. Very informative and guided me through everything brilliantly.
If all customer services staff are like Mollie, then I know that if any issues ever arise, they'll take care of everything!”
“\This energy provider has shown significant issues, leading to many customers feeling scammed. It is strongly recommended to avoid them and consider other options that have a better reputation.”
“Zak was extremely helpful in what was quite a trying situation, all down to EDF and their incompetencw and lack of customer service. Zak perservered, did a lot of chasing and came back with a result for us and we are now with Octopus energy.”
“I telephoned today to see about a good tariff as energy prices are increases, Mandy was very helpful, courteous and polite and answered all my questions, Thank you”
“We are a business account and I spoke to Octopus personally when I switched from British Gas. They were extremely helpful and stayed on the phone whilst I did it online. They talked me through everything until I understood the contract. Very happy with the quote. Thank you Octopus 👏”
“The Customer Service was very helpful but as I am a new user and contacted Octopus Energy through a referral from one of my friend, so I & my friend should be getting the referral bonus but was rejected by the executive stating that the property is already having Octopus connection from the previous owner. But that is not my fault right I am a new user to YOU and got a new connection through referral, so I & my friend should be eligible for Referral bonus.
Earlier, I was NOT aware of Octopaus as a service provider but my friend said it's good then I though of contacting you. If your policy is to make excuses for NOT giving referral bonus then I will NOT refer any one in future.”
