“First class service from Paula -Cov12, I'd emailed you with no reply. I decided to call. Id gone to a new cheaper fixed tariff and left a reading. All sorted
It's nice to be able to speak to a human, after a security check, my query was sorted, both quickly and promptly leaving nothing left undone. Great service from a knowledgeable team member, thanks again
Jim”
“I Spoke with Thomas to get a new account setup after moving into a property supplied by octopus. He walked me through the options and was able to get the account setup promptly. šš»”
“Iām really impressed with the service I received from Nathan cov12 today. He was able to move my rather complicated case forward to the next step where many others had failed. Many thanks”
“Had smart meters installed by excellent engineers who unfortunately had no in-home displays left in their van ā a quick call to customer service and one is being sent out for me. I have always had great service from Octopus.”
“I had a problem with my smart meter connection. I got through to an operator quickly and all was sorted quickly and efficiently by Kieran who gave excellent service.”
“The member of staff called Val who I got today 3/12/24 was absolutely brilliant,listened ,under stood ,explained and resolved my issues.thank you ,such a pleasure to be treated so nice too ,such a positive and amazing member of staff .”
