“Becca was very helpful and made the switch from my existing energy supplier to octopus energy easy. She dealt with my call not only professionally but also very friendly.”
“I spoke to Phoebe who was really helpful in assisting me making my change to Octopus. Quick, efficient, clear and concise, which is a refreshing change from previous energy providers.”
“Thank you Amaan for your efficiency and patience in setting up my account, explaining things clearly, and being upbeat and friendly throughout. Sylvia”
“I have just spoken to Phoebe this morning.
She was extremely informative, in explaining
the various tariffs.For which, I was extremely grateful. So, Thankyou.”
“Octopus energy appear to be the only forward looking energy company that appreciates how new technology can help the grid deliver energy appropriately whilst enabling customers to get the best tariffs that meet their needs.
In addition the friendly helpful support is a breath of fresh air.
Very good initial impression
David Jackson
January
2025”
“The gentleman I spoke to on the phone was delightful couldn’t be more helpful or thorough he made sure every little thing was sorted before the call ended. Very professional and efficient. 10/10”
“Dexter was incredibly helpful in helping troubleshoot my problems and get me signed up to Octopus. He helped me with all of my requests and provided excellent customer service!”
“Rude customer service.
Refuse to accept they are wrong.
Unable to view daily usage to cover their own backs and withhold proof.
Just like the other energy companies. Scum.”
“Raheem was fantastic, he took his time & explained everything on the other hand while i called ev portal for help that block was blunt & rude , asking me y i have to call him today”
“I wish I had taken the handlers name to personally thank them. They were very efficient, helpful and patient ( I was switching 15 accounts to Octopus) so we were on the line for over 1.5 hours. What a perfect customer experience - Thank you Octopus energy!”
“Decided to switch from British gas, spoke to Connor after a short time on hold, he was extremely helpful and friendly and made the process of switching stress free. It was so good to speak to an actual person instead of a chatbot!”
“Best customer service ever. I switched for the first time in 40 odd years. New company gave immediate service at great prices. Old company wanted to insist on a smart meter - never - and monthly budget - i.e. pay more than you owe. Octopus charges what you use and every question and query I had answered. Even got an email from the CEO. Well done Octopus wish I did it years ago. And no switching exit charges on their fixed tariffs.”
“With help from Mylah I transferred over to Octopus.she explained everything clearly, was very informative & patient. The following day I telephoned with a couple of queries & spoke with Yacob. He too was very helpful & again so patient. The staff members are exceptional.
It is so refreshing to talk to a person as opposed to CHAT lines!”
