“Spoke with Kai at Octopus energy who sorted out a switch from my current suppliers. Everything was explained clearly and the whole process was very easy.”
“The guy I spoke to was excellent and easy to understand and I got the switch I wanted, without any hassle. I don't normally leave reviews but in this case he was superb!!”
“Mandy was really helpful - I reached out to advise I was unable to pay the automatic update & it was reduced back to my original payment. I missed the call however Mandy still managed to email me with some support which was completely unexpected. You have made a slightly stressful time that little easier o & I am very very grateful thank you 🙏🏼”
“I called today -14/2/25 to query a problem with my account, I poke with a very helpful lady called Parveen who looked into the issue and found the problem straight away and explained to me why this had happened. She very kindly explained what she intended to do to resolve this and ran through everything with me in detail, I was advised that this was now in the hands of the billing department to resolve the problem and asked me to check my account again in a couple of days and if I was not happy to call back. I was very impressed with the way that Parveen had dealt with my issue and I would like to thank everyone at Octopus for providing such an excellent service.”
“I contacted Octopus energy and they gave me so much information that I feel confident and happy in my switch over to their energy service and look forward to doing business with them.
Thank you Connor for all your help and advice.”
“I see a lot about energy companies having a bad reputation for customer service. I have been with Octopus for 4 years, and have contacted Customer Services twice - both times they had replied to my email within 24 hours, that’s pretty good in my book.”
“I rang to enquire about switching and my call handler jack was brilliant answered all my questions and really delivered a great service i changed there and then ! I will be switching my mum over to in nxt few days highly recomend .”
“Both my husband & I spoke to Thomas to discuss a potential switch for our current supplier to Octopus Energy. Thomas had excellent knowledge about your service & the various options, together with excellent customer service skills & answering all questions we asked. We were both very impressed with being treated with respect & also Thomas had a very pleasant sense of humour & a professional manner that put us at ease which in turn without any pressure, led to us to make the decision to go ahead to become a customer.”
“Had a really positive experience today setting up transfer of account for my new address with mollie she was very kind and patient with me inviting me to ask questions whenever I needed overall very friendly and helpful despite me asking her to read out the terms and conditions to me.”
“I have called twice already to try and pay my bill as one was not generated by smart meter. The First Lady said she would be in touch in 24-48 hours as they would troubleshoot the smart meter but never heard anything so I called back a week later and gave meter readings and he said he would generate a bill within 30 mins and nothing happened so I called back again today and Mark H Cov 10 said he could see transcript of call but nothing was entered into the system so not only did he generate the bill he knocked some money off for the inconvenience and was super lovely and efficient fixing the issue and said if I don’t receive a bill next month to call again but hopefully they will fix the meter by then.”
“Emily was SO helpful when we contacted Customer Services to switch to Octopus Energy. She was polite, patient, knowledgeable, confident and an absolute pleasure to deal with. Well done Octopus - Well done Emily :)”
