“The call handler Kai was very professional, knowledgeable and very helpful. He handled my call with efficiency and answered all of my questions simply and thoroughly.”
“The customer service at Octopus Energy is top notch. My experience with Sim and his colleagues have made me move my Gas to Octopus. Am also enjoying the Octopus interactive platform. I hope they'll keep it up.”
“Recently moved to octopus after 20years plus at british Gas in the last 2 days spoken with Lucy yesterday andWatley today both of which exceeded my expectations and are a credit to your company they really listened showed interest and resolved my issue both myself and a friendbmoved across to yourselves Feb 2025 via a octopus stand in Ashton under Lyne and was told we would recieve £50 each this didn't show online with the octopus app after speaking with WAtley today she explained my payment and my friends payment will go out on the 30th of this month and then the £50 credit will be applied to both myself and my friends account with both Lucy and zwatley nothing was too much trouble both showed genuine interest please could you kindly thank them both again I'm really pleased that I have finally moved away from british Gas and feel really happy that I have moved to octopus thank you”
“I contacted Octopus because I was not receiving any Power ups for over a month, so I sent an email. Britney emailed me back and said I should go on Octoplus and sign up. So I went on Octoplus and signed up to "saving sessions", I could not find anything about Power ups, so I wait and see if any Power ups come my way. Thanks Britney, it would be 5 stars if I get power ups.”
“Trying to get out of a pre paid card meter and another supplier that had let us down I had lots of questions but every option was made clear and simple, even where I had not enough details I was reassured I could add them later...”
“Answered phone immediately and dealt with my query quickly, I thought this type of service was long gone!
Well done Pete S we need more like you.
Thanks
Don”
“Waverley wad extremely helpful, polite and understood my frustration. She sorted out my mistake and l could not have had a better service. Many thanks for your service.”
“Gas meter reported to be not working 1 year ago! Meter is still not working and will take another 4 to 6 weeks to resolve. This is the second time in 2 years that the smart meter has needed replacement. Octopus don't seem to be that bothered 😕”
