“Stephen actively listened, and then provided the information and service required in a effective and professional way. Excellent rapport and customer service shown by Stephen to provide me with a fair and required outcome. Thank you Stephen.”
“Mandy, my call handler,
answered all my questions quickly and EFFICIENTLY, giving me additional information, enabling me to confirm I was making the best decision for my needs. By the time I had finished my notes of our conversation, I received 3 emails confirming my agreements. THANK YOU.”
“Made very easy to contact and very short time on waiting for someone to answer the phone .On wishing to consider a new contract it was very easy explained by Mandy at Octopus on the price and duration on the the new contract and on my agreement I recieved an email confirming this within a few seconds job done .”
“I decided to make the punge & switch energy supplies. What can I say I chose Octopus energy the lady I spoke to was fantastic helpful understanding explained everything to me step by step so friendly well mannered I can't fault her. I would highly recommend Octopus energy just for how friendly this lady was let alone the prices are a lot cheaper than most energy suppliers. I look forward to a long & fruitful relationship with octopus energy & hope that all staff are as friendly & helpful as this lady was today”
“The young lady who dealt with my call could not have been clearer or more helpful in explaining the process of signing up with Octopus Energy and in answering my questions. In spite of being a new recruit she was very well-informed and had a nicely-tuned sense of humour which I appreciated. I wish Mollie well with your company.”
“Talked with your agent Areeba. She answered all my questions patiently and professionally. She took the trouble to set up my account while I was on the phone & didn't try to 'push' me onto a website service. I appreciated this very much, as I have never moved energy accounts before and had a little apprehension about the process.
She explained the way in which tariffs work clearly and was not fazed about my lack of knowledge & understanding of the topic. A superb introduction to you as my new energy provider and made me feel secure in my decision to move to you. Very well done Areeba ... thank you.”
“Octopus Energy have been the best utility company I have been with, its a shame I have to leave as I have found a better quote, also there always helpful and quick to respond to the phone.”
“I can't fault Octopus, they answered the phone quickly, had the knowledge to fix the issue I was experiencing and let me know how to resolve it easily. Always super friendly and polite, today I spoke with Mark who was very helpful.”
“Layla was absolutely fantastic today. I was worried about price increases and said I was interested in the 16 mth fixed loyalty. She efficiently sorted this for me and confirmed my dd amount could stay the same! It’s made my day! There was also only a minute hold time to get through which was very handy as I was due to start work. Thank you Octopus! 😀”
