“I had a great experience with Octopus Energy, thanks to Kieran! He was incredibly helpful, professional, and friendly throughout the process. It’s rare to find such genuine customer service, and I really appreciate the effort he put into assisting me. Glad I have chosen octopus energy after today’s service.
Thanks again, Kieran!”
“Rang Octopus about changing supplier and I spoke to Zak P. He was very helpful and took me through the complete process in a friendly and respectful manner. Dealing with him at that point, leads me to believe that I've made the correct decision to change supplier. Thank you!!”
“Spoke to Alex a few days ago about changing my supplier to Octopus Energy, she made it so simple and explained everything slowly so I could write things down. It was quick and so easy, should have done it weeks ago, so thank you brilliant customer service.”
“Great experience with Octopus.
Radhika was extremely helpful and changed my mother’s gas and electricity supply to Octopus. I would 100% recommend the service to anyone who needs to swap their supplier.
I am also with Octopus and am very pleased with their service”
“I rang to sort an account out and from the very first word to the last was faultless
Every question answered and dealt with in the most professional and polite manner
Izzy was fast, forward, efficient and very bubbly
Highly recommended and I hope there are many Izzie’s there
Absolute credit”
“Had a problem whereby I had thought that I had paid my bill but had unfortunately miskeyed the id number.
The call handler sorted the issue really quickly and put me at ease.
She was brilliant. I was calling whilst at work so time was of the essence.
My payment was traced and transferred to my account really quickly.
Thank you so much.”
“Couldn’t do the switch online so I rang and spoke to Raiyan. He was very helpful and guided me through the process easily . Took about 5 minutes and it was all done . Great service.”
“Telephoned to sort out switching from Scottish power, the operator was very professional and polite and swiftly sorted out a smooth transition, very happy”
“I adopted Octopus as my supplier today with the help of your its call centre agent, Mo. I had called to discover whether my first generation smart meter was visible to Octopus. Mo was immediately on the case and after solving the question he immediately offered to walk me straight through the process. He patiently helped me deal with an email connectivity issue which turned out to be at my end. It was a brilliant introduction to Octopus”
“Customer care and support was outstanding from Ola! He really listened to what I was saying and just turned things around so quickly and effortlessly. I couldn't be more grateful to the support given and finding a resolution so quickly - made a stressful time so much more manageable and above all, it didn't put me back in anyway financially. Thank you Ola!!”
“Hi I had a couple of questions about fixing my gas and electricity tariffs, Pete S quickly and clearly answered my questions and fixed the tariffs for 16 months, good customer service.
Thanks Eric 👍”
