“⭐⭐⭐⭐⭐
I had an amazing experience with Emily at Octopus Energy! She was incredibly friendly, thorough, and made the whole process of setting up my dual fuel account for my new home completely stress-free. Her efficiency and professionalism gave me real peace of mind, knowing that everything is sorted for when I get the keys. I couldn't have wished for a better customer experience—thank you, Emily! Highly recommend Octopus Energy for their fantastic service.”
“Mylar was extremely helpful and very understanding. My sister is disabled and mentally impaired so I manage my sister's finances and household needs. OVO were charging my sister £200 per month. I spoke to Mylah and explained the situation and she was so helpful and really empathised my situation. She covered everything I needed to know and more. I would certainly recommend Octopus to my friends. It was my mum who recommended I move my sister to Octopus Energy.”
“I have just changed from my old supplier to yourselves, I found this process so easy and with the help from Emily it made me feel at ease and she was very helpful and friendly”
“Spoke to Sharna today.
Sharna was very professional and efficient, Sharna got my account setup in a couple of minutes without any problem whatsoever.
Well done Sharna 5 *****”
“I phoned today as I had a problem with my tablet whilst trying to switch to Octopus from my current provider. I spoke to Mylah who was extremely helpful and efficient. The whole thing took a very short time and the phone was answered very quickly. I left the call being satisfied with my decision to change to Octopus. Thank you Mylah!”
“Somehow my application to change supplier did not go through, so I did not know quite what to do. On phoning I spoke to Kieran who immediately sorted out the problem and got it all back on track within a few minutes. Very grateful. Thank you”
“Today I spoke with Kainaat. She was incredibly helpful, well informed and listened to my query.
She then explained what my next steps would need to be all whilst sounding positive and helpful. In a world of disengaged sounding call centre operatives, it makes a real change, to get a bubbly one. Thanks Kainatt!”
“Fantastic customer service from Octopus Energy! I recently spoke with Leila H, and she was incredibly helpful. She took the time to explain my tariff options clearly, making sure I understood everything. Her patience and professionalism made the whole experience smooth and stress-free. It’s great to deal with a company that values its customers and provides such excellent support. Thank you, Leila H, and Octopus Energy!”
“Myla was very helpful in completing the switch of electricity supplier to our business. It was not possible to complete online due to deposit requirement but she explained everything in detail, ensured I understood and obviously had good knowledge of the company.”
“Very informative and very friendly, my praise goes to Thomas, we had a good laugh together and I felt as though I’d known him for years.
Other call centres would benefit from people like him. Well done Thomas.”
