“Only a few minutes wait before my call was answered which was great. I spoke to a very pleasant man called Josh who answered my queries straight away and was very polite. I must say I was impressed with the customer service. Thank you.”
“Got blown away by the service the lady who helped us was incredibly knowledgeable very patient and extremely polite
Was enquiring about EV Tarrfis for the very first time New to ourselves and she was amazing”
“My meter died this morning, I sent an email to them, and then I decided to phone them up, the phone was plesent, no hassle, no waiting or listening to music, perfect service all round and my issue has bin reported, just waiting on the engineer to call.
Thank you Hussein for the help”
“I spoke to Mandy early this morning and was provided with a quick and professional response to my query. Could I suggest to whoever runs the hierarchy at Octopus that you review her salary (in an upward direction) because her professionalism is beyond reproach.”
“It’s a cheap company with cheap service
No dedicated phone lines to resolve issues
Emailed in august and till no answer
Also reported on my our credit file without our fault.
Still waiting for this to resolve”
“I joined a few weeks and everything was explained clearly and I actually felt appreciated by being a customer. I was listened to and questions answered correctly and with humour. Hence why I recommended my friend to join too.
It makes such a pleasant change to ring a company who actually listens.
Great job Octupus.”
“Phone Octopus, was on hold for about 1-2 mins (impressed about that), spoke to someone that could understand English (gold star for that too) they were able to use a computer, log into my details, check my query. I even had time to give feedback. Super fantastic that there are people out there actually doing their job. Sorry to be so cynical, I’m just fed up of dealing with these rubbish utility companies. So well done! 👍 ⭐️⭐️⭐️⭐️⭐️”
“Just moved to new property. Was recommended to use Octopus. Spoke to Danny and he sorted everything in no time. Good customer service and very professional at all times.”
“This company is an absolute disgrace—a bunch of thieves who blatantly refuse to give you what you’re rightfully entitled to. Avoid them like the plague. They will never, under any circumstances, help you recover your money. Their tariffs are riddled with hidden costs, and any attempt to raise a complaint hits an impenetrable wall because they cowardly hide behind an army of solicitors. My advice? Stay far away from these crooks—keep them out of your home, your wallet, and your life.”
“A telephone call to Octopus energy was a treat today, as I actually spoke to a real person by the name of Val. who was extremely professional and helpful. the call was also answered in no time at all, well done octopus.”
“After speaking with Garima Kumar today I had my account sorted. I was utterly confused and bewildered by the change of my unit rate change. Gerima was patient with me as part of my disability affects my brain, memory loss, brain fog etc but Gerima talked me through everything bit by bit and did not rush me and if I needed something explaining a bit better, she was more than willing. I really cannot thank her enough; she is an absolute credit not just to the business but to disabled people across the UK. Have a great day Gerima and thank you from the bottom of my heart. If I could give more than five stars I would. Enjoy the rest of your day and all the best for your future. Im sure you will go far in the company!”
“Mylah was very helpful in setting up my account and went through in detail the intricacies of tariff vs bill vs direct debit which took me a while to get my head around. Now I’m comfortable I know how it works and what to expect.”
