“What's happened to OE's customer service, it used to be o good. Looks like they have off shored it, oh dear why do these companies never learn.
I have an issue with my recently installed smart meter and the CS is beyond a joke.”
“Avoid doing business with these people. I felt compelled to make a $5,000 investment with the generous hope of receiving a 30% return. Unfortunately I couldn't even see the cash in my wallet, much less the expected profits. Many attempts were made to contact them without success. To get assistance, I had to call Mrs Doris Ashley. I'm glad I reported them, and I got my money returned a few days later
Email dorisashley71 (@) gmail. Com.
WhatsApp+1-(404)-721-56-08”
“I wanted smart meters, mainly as the old meters were 23 years old. 3 failed appointments at previous supplier - so switched to Octopus . Got the meters installed in 10 days joining them. Good installer and comms were very good. Thank you. (Note:- 'trustpilot' rejected my review - ? ?”
“Are you a victim of an online investment or has been scammed?Kindly narrate how your Money or Btc was Stole. I guarantee you hundred percent your bitcoin/money can be recovered in total reach out to Email:b__r__u__c__e__n__o__r__a__2__5__4__(A__T)__g__m__a__i__l__.__c__o__m
Call them on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0.”
“Really poor customer service. Just bought a house and wanted to switch to Octopus energy. We used them for a couple of years and realy liked their service. When we attempted to switch, the credit check failed because Transunion doesn't have the most up to date address. I do not have bad credit, but they take the computer says no approach to things and that's the end of it. They wanted up front payment of £300 just to switch to them, we have gone elsewhere. A real shame, this has really put us off ever using Octopus energy again.”
“I found the customer service I received poor and condescending.
I wasn't billed correctly then was told Octopus could do what they liked and I had to lump it.
I said I would change supplier..
At least I did what I said I would....
Which was more than Octopus did.”
“Very poor customer service - pleasant but completely ineffectual. Had been trying for over 2 months to get a full, detailed bill before paying, which customer service staff couldn't manage to provide! After becoming incensed after receiving a threatening email - I have never not paid a bill in my life - I had to insist on speaking to a Manager in order to sort the whole saga out.
Complete lack of communication and initiative which needs considerable improvement.”
“This company is an absolute nightmare ,I was being overcharged by shell then octopus took over, at first they credited the overpayments and my balance was around £1600 credit so I asked for some of it to be refunded ,my usage over the last month has been coming off the top of balance , bringing balance to £1169 , few week ago got an email sling do I still want refund , offering £75 credit as an apology but when I looked at balance £600 has gone missing loads of reverse charging on account , I have asked multiple times for my bills since September last year , and never got them, so I called them yesterday to get it sorted out and they emails me somebody else’s bills , I only used 1070 units of electric and 370 units of gas, and paid £1910 and the now say my balance -£549 credit ,”
“Swerve this Company. Customer services are Rubbish. Keep trying to take back my account after cancelling my account when i wanted to change address. Premium rate lines. 6 weeks trying to rectify their incompetence. In the long run you will end up paying more.”
“Hii peed off with octopus energy tor 4 months they send me 2 bills tor same month. Different prices lfrom.bury dt edmunds have told them them then demand i owe them for one of the i pay one then another comes 4 days latet they are worst energyvcompany o have ever had. Dont use them they usless lot”
“I left octopus energy in January and suddenly received a bill for £433 in September. They withdrew £433 and charged £178 for 17 days of usage (1st - 17th) In January based on estimated readings, which were over estimates as I showed them a picture of my reading in February that was a few hundred kWh lower than their Jan 17th reading.
The estimated readings by the way were supposed to have been put to an end since they installed THEIR own smart meter which was working fine until the end of the contract magically.
I’ve been consistently emailing and given the run about with excuses of, “we can’t find the complaint. We’ve passed this on to another department. The read dispute will take weeks. What’s the account number? Hello this is new person XYZ I’m sorry I can’t find the account and complaint”.
I was supposed to have been credited with £214 off the £433 bill due to a billing error, yet I haven’t received anything and I’m still £433 out of pocket.
The whole industry needs investigating into unethical business practices as it isn’t just octopus energy, they’re all at it.”
“Regretfully, I was duped by con artists and lost $67,000 in a single month. I was overcome with devastation as soon as I discovered that this company had deceived me. However, as soon as I reported the situation to M_E_R_S_E_Y_H_I_P. COM, they moved swiftly to help me. It just took five days, and I was glad to get my money back.”
“Very bad service. No quality workman. I am staying with my family having a newborn and a toddler. All the problems started after fixing the new boiler system. They will do adequate visits and no results. Around 5+ visits already done. But no results. Even after 2 months from fixing the new boiler the problem is still not resolved. Last time water boiled irrespective of the set temperature and new pipe which they installed leaked. Due to faulty wirings, Shover is not yet connected.They will eat our entire day our rest time. Please please please dont go for Octopus energy. Go for another energy suppliers.”
“I started a contract with Octopus with a direct debit monthly and I always ask them for my monthly usage but they never responded to the request not until recently I was told that we were owing 2,000 which I believe it as a mistake and we were told to wait till after 4 weeks for another review but they still came up with same amount with no breakdown. It is now obvious why they decided not to provide the monthly usage. They are trying to play smart on people. I am not owing you guys a dime and I want to opt out…”
“Kalenda asked me how I was the other when I phoned in my gas numbers and I told her that I was recovering well from previous surgery. Two days later I received the most beautiful bouquet of flowers with a good wishes card from the Octopus Team which made my day. How wonderful to deal with such a thoughtful and understanding company making an 80 year old lady very happy. Thank you Kalenda and thank you Octopus.”
“I have a direct debit set up for £150 per month and this month my usage was £170 but despite having £450 in credit Octopus Energy automatically (!) tried to increase my direct debit to £225 per month !
Outrageous !
Told them to reduce my DD to £100 until i get to within 1 months credit instead of almost 3 !”
