“Very personable, responsive service. Always trying to keep prices fair and as low as possible for their customers. Cannot recommend this company enough. In a nutshell, they are not sharks!”
“This morning l changed my energy provider from British Gas to Octopus. Having said this, when l contacted Octopus, l spoke with a gentleman called Raiyan who guided me through the whole process from start to finish.
I found Raiyan to be very professional, respectful with good listening skills, coupled with good customer service and interpersonal/communication skills.
During my telephone conversation with Raiyan, l mentioned to him that l was planning to purchase an Electric Car, to which Raiyan then informed me that Octopus also has a special Intelligent Octopus Go tariff (which includes an economy night and a standard day time tariff). Raiyan also stated to me that the aforementioned special tariff would save me a great deal of money if l charged my Electric Car, did my washing and drying between 11:30pm to 5:30am. This information made my day.
A Big Thank You to Raiyan and Octopus!!!!
This”
“I have just moved home and octopus have been very very helpful the last young lady i spoke with (Waverley) was really helpful i drive an electric car and have a home charger installed and she was most helpful with the setting up of the app to charge my car so very satisfied with octopus”
“Octopus energy helped sort out a problem I had with solar energy readings. I was helped by an Octopus employee called Niall - he saw the problem through from beginning to end.”
“your staff Rahim was very helpful. i have changed my suppliers to you for both Gas & Electric. He was very kind. I hope you will give us your best service & best prices all the time & will recommend to friends & family. i did try to ring you last week before the price increase but unfortunately couldn’t get through you.
Then after 5pm you were closed.”
“After a bit of confusion with a couple of people, I was put through to the right department...
Kai was very good and professional and made my business switchover very easy.”
“Kieran was fantastic at answering all my questions and making what I thought was a complicated personal situation actually much simpler and easier to understand. The process to sign up was really easy and if even half of their reps are as half as competent as Kieran, they should have a very happy customer base.”
“Set up a new account today for my new home . I had the pleasure to speak with mollie who was amazing and so helpful she helped set up a new account and was polite and professional and knew the answer to every question that I asked . Thanks mollie and thanks octopus I'm already a very happy customer.”
“Excellent customer service.
BG installed a gas smart meter last year that didn't work. It didn't send readings to my reader or BG. BG asked me to send them meter readings every month despite me being disabled and unable to access the meter. I complained about it every month but they did nothing to fix it. Then came the overcharging with a monthly bill £100 more than my usage.
Octopus got it working remotely straight away. I am now confident that any problems will be solved quickly. The lowest standing charges too. I would recommend them to everyone.”
“I spoke to Hazel, as I was interested to know how prices were increasing from 1 April. She quickly and efficiently found my account and gave me the good news that I was on a fixed tarriff- I had forgotten! So no price rise! I left the call feeling a lot happier!”
“Wishing to switch my utilities over to Octopus
I called Octopus this morning spoke to Tom who was very professional polite patient
Explain the whole process switching over my utilities Gas and Electric to Octopus
Very satisfactory
Hopefully this is the start of good things to come in the future
Charles”
“Just moved over to Octopus Energy and it was so easy.
Straight through on the phone, gave the rates and terms etc simply and the chap was knowledgeable and quick to complete”
“Really good customer service from Molly! Just moved in and as a first timer I had no idea how tariffs work or the different meters. Thanks to Molly I’m at much better peace of mind.”
