“Spoke to Thomas today - to set up a new account. He was exceptionally helpful and we got everything sorted and arranged promptly, efficently and in a kind manner which was noted and appreciated.
Thank you - Esther”
“Zak P took his time, explained everything to me that I had questions about (I had never set up energy stuff before this is my first home) and was patient and kind. I felt very at ease and it was an amazing experience. He was lovely and made sure I got the correct options for my situation”
“Amaan was absolutely brilliant! So honest and knowledgeable it just made me more confident to make the switch from my original gas company. Very pleased with outcome. Hope it’ll be the best decision for me. Only time will tell.
But great communication and compassion from Amaan that’s great Customer service right there.”
“The experience to transition to Octopus Business has been painless, and I'm glad I've made the switch. As a happy domestic Octopus customer for 4+ years it was a no brainer; competitive business rates with the same level of customer service.
Radhika has been a breath of fresh air to deal with, coming from an awful experience with E.ON. Radhika was diligent, efficient and answered all my questions. She has demonstrated that good service does exist in business energy companies, thank you.”
“Masiza was very helpful, empathic and understanding to my current circumstances.
She was very patient and gave excellent advice.
She is a credit to your team
Thank you once again”
“I was quite concerned when I made the call today and didn't know if my switch was going to get sorted immediately. Thankfully I was blessed to have Zak attend to me and he was very patient and helpful, making sure to ask questions to confirm that I understood everything going on.
I'm glad the switch was seamlessly done and looking forward to my relationship with Octopus energy.
Thank you very much Zak!”
“I’d like to leave a review for Innocent, who finally resolved a three-month issue no one else could fix. My smart meter wasn’t updating, so I wasn’t being billed properly despite paying by direct debit. Other representatives made promises but never followed through.
Innocent fixed the problem immediately, sent me a bill, explained it clearly via email, and was a delight to speak to. Thank you so much for your help, Innocent!”
“I am absolutely lost for words at how completely useless Octopus energy is. It has taken months and we still haven’t got our gas switched across. The woman dealing with it doesn’t read emails properly and can’t actually write a sentence. The electricity got moved across and we were promised a smart meter so we could start measuring the solar energy that we put into the grid. Two months later, we haven’t even had an appointment for that smart meter, although it was promised within two weeks. I wish I had just stayed with our existing provider.”
“I spoke with Innocent today about my delayed gas billing and he was extremely exceptional resolving the issue. He said he was going to look into it and call me back and he did so within 20mins. I was so happy that he resolved the issue in no time.”
“Absolutely outstanding customer service. Dexter is a brilliant communicator, a credit to your company. Wish i could deal with people like him everyday. He explained everything so professionaly yet friendly.
Outstanding service. Many, many thanks”
“Hopefully it will save me money. Switched today with a great deal of help from Amaan who was kind and unhurried by my many questions.
He even talked me through setting up my account online.”
“Very poor treatment of a vulnerable customer known to them had to give all medical Info to register as a vulnerable customer then no help or answer to my emails or issues I am having”
