“Very knowledgeable, helpful, friendly kept me informed all the way
I have spoken to 3 other staff about the same problem and got noware
so was impressed with her service.
She was called Mandy and said she would keep me up to speed with the process”
“Constant hectoring for payments on an estimated bill despite making regular payments each month. The demand for over estimated payments is nothing short of an attempt to get an interest free loan from customers, disgraceful behaviour.”
“Bebe handled my request with an impressive combination of efficiency and professionalism. Her approach was thoughtful and straightforward, making the entire process smooth and hassle-free. I truly appreciated her quick turnaround and attention to detail!”
“Spoke to Mylah to change over to Octopus. Very very helpful and knowledgeable and guided me through everything and answered all the stupid questions that I asked. It was without a doubt one of the easiest switch overs I have ever done.
Good work and many thanks 👍”
“An absolute fraud company and total bullies. Arrogant staff and harass you to agree with their actions!
I have all the emails proof of how octopus has bullied me and kept giving me misleading information at all the times. I will ensure that I reach out to every authority and put reviews all over to raise complaint regarding this matter so that people refrain to use your service.
1. Octopus has entered wrong account opening date on my account, which is misleading information.
2. The amount as balance shown is wrong!
3. I have not missed any payment.
4. Ever since I raised my complaint back in October 2022, no one paid attention.
5. No billing was received till September 2023 after November 2022 - it’s all documented as I have shared all the email but still octopus bullied for nearly a year and refrained to accept its mistakes.
6. Arrogant staff except for one who genuinely tried to resolve the problem but her manager never attempted to call me before the dead lock letter.
7. Despite all this I agreed to pay the amount as I was harassed that the status will be updated on my credit file. I still paid attention and spoke to the member of staff and offered to pay but she suggested to go for monthly payment. I was disturbed and so upset last night to see that octopus has given wrong information to credit agency which has impacted my score.
I feel bullied and harassed because despite octopus mistakes and their acceptance they made me fall into their trap. It has impacted highly on my health and wellbeing. It’s a shame that whosoever I speak with, they have the same story for octopus. I am glad that I am out of their service.”
“They failed to take the monthly direct debit amount from my bank, causing a large bill estimated to catch up the energy used. If I hadn’t contacted them myself their inept accounting service would’ve carried on messing up my account. What a shambles !”
“The queries and issues I had were resolved promptly and effectively.
Dexter who managed my enquiries is very professional, knowledgeable and efficient who communicated matters precisely and clearly so I was able to understand matters better as well providing the information I required promptly.
All dealings with the company have been excellent a professional firm.”
“So helpful and professional, nothing was too much trouble to go through and Isabella K had my account transferred to my new address, all updated and sorted for me, all done within a very short period of time. Thank you for all your help. 😊”
“I telephoned Octopus energy today as my husband passed away recently. I spoke to Parveen who was extremely helpful.Parveen was very considerate.
She explained how the electric paperwork would now be in my name.
I appreciated speaking on the phone with Parveen. Thankyou. sharon sargent.”
“Alex guided me carefully through the switching process after offering us a considerably reduced contract compared to our existing one. She was highly experienced and professional and nothing was too much trouble, she could simply not have been more helpful! I’ve always had excellent service from Octopus for my domestic contract but this communication with Octopus Business was exceptional even by their very high standards. Thank you and very well done!”
“The we spoke to first hung up, so did the second, third time lucky got a lovely helpful lady.
Our replacement in house display only took a few months to arrive insread if days, guess what wont work!!! Priceless not commisioned!”
