“Today I spoke with Kainaat. She was incredibly helpful, well informed and listened to my query.
She then explained what my next steps would need to be all whilst sounding positive and helpful. In a world of disengaged sounding call centre operatives, it makes a real change, to get a bubbly one. Thanks Kainatt!”
“Fantastic customer service from Octopus Energy! I recently spoke with Leila H, and she was incredibly helpful. She took the time to explain my tariff options clearly, making sure I understood everything. Her patience and professionalism made the whole experience smooth and stress-free. It’s great to deal with a company that values its customers and provides such excellent support. Thank you, Leila H, and Octopus Energy!”
“Myla was very helpful in completing the switch of electricity supplier to our business. It was not possible to complete online due to deposit requirement but she explained everything in detail, ensured I understood and obviously had good knowledge of the company.”
“Very informative and very friendly, my praise goes to Thomas, we had a good laugh together and I felt as though I’d known him for years.
Other call centres would benefit from people like him. Well done Thomas.”
“I had the pleasure of speaking with Agent, from Octopus Energy’s contact center, and I must say, the service was outstanding! From the moment the call started, He was professional, friendly, and incredibly knowledgeable.
He took the time to understand my concerns, provided clear and detailed information, and ensured my issue was fully resolved. His patience and positive attitude made the entire experience seamless and stress-free. It’s rare to come across a customer service representative who genuinely cares about customers, but The Agent truly went above and beyond to assist me.
Thank you, for your exceptional support! Your dedication and customer-first approach are truly appreciated. Octopus Energy is lucky to have you on their team! Highly recommend! 🌟💡👏”
“Really easy to switch with actual staff (Emily) who answer the phone and are super helpful and knowledgeable. Other companies take note, this is how customer want to be treated not be met with a chat bot”
“Really easy to switch with actual staff (Emily) who answer the phone and are super helpful and knowledgeable. Other companies take note, this is how customer want to be treated not be met with a chat bot”
“Eloise was very calm and helped with my confusion after moving house! She explained what was happening clearly and concisely. I feel reassured now.bjburdue”
“So far so good. Early days as I have only just signed up but Kieran was amazing and answered all my questions.
I would just say that when I tried to send meter readings it took four or five attempts before the “oops, not your fault”message finally accepted them.”
“I received help from Raiyan today who assisted me in joining Octopus energy. He was very helpful and made the process easy, clear and he was very patient too. I found Raiyan to be professional, clear in his explanation of the change and what it entailed. He treated me well and it was easy to understand what my transfer entailed, it would be great if there was more customer service agents like him.”
