“The waiting was short (and allegedly to prioritize existing customers), Kainaat support was excellent, she answered all my questions and was very patient and kind. Great start :)”
“I queried why I did not receive a bill for my gas usage. I had a very quick response from Joseph at your customer sevices, and I was very pleased with his help. Thank you Octopus.”
“I am in process of changing to Octopus from British Gas. I had a most excellent phone conversation with Amaan this morning to sort out some questions, followed by his helpful summary by email.”
“I telephoned with a query which was explained. The lady was lovely to talk with and immediately sent me an e-mail with my delayed bill details
An excellent company”
“From answering the call to finishing Lauryn was extremely helpful and pleasant to speak with
She resolved my enquiry with speed and clarity
Well done
That’s what I call service”
“From answering the call to finishing Lauryn was extremely helpful and pleasant to speak with
She resolved my enquiry with speed and clarity
Well done
That’s what I call service”
“In May 2024, Octopus Energy sent me a £200 gas bill for my first 7 days of being a customer. This later proved to be 30x my regular usage and was due to the previous customer not providing metre readings. After nearly a year of correspondence with the support team, they have barely acknowledged any of my concerns. Extremely disappointing from a company that prides itself on being the UK’s most trusted energy provider.”
“Having received a bill for £1470 for alleged usage from 2 years ago I contacted Octopus. I spoke with Sam who spent a considerable time researching what had happened & what had gone wrong. It took the best part of an hour! At the end the matter was resolved & a new amount was agreed. I’m very grateful for the support & time spent reviewing & researching this matter so thoroughly”
“We are moving to a new build later in the month, George made the necessary changes so our account goes with us and gave useful tips regarding the moving process.”
“After having enough of my current provider and very nearly switching to Octopus last year (wish I had), today I decided to do it.
I'm tech savvy but would rather speak to someone to make sure I'm getting the right tariff etc so I called, a short wait got me through to Emily and in no time I was ready to switch (Monday next week) and had all my questions answered.
So far, so excellent.
Thanks Emily and Octopus.”
“Hello, I was just talking to Jamie Leigh about transferring my solar panels from OVO TO OCTOPUS ENERGY, ALTHOUGH THE YOUNG MAN WAS VERY POLITE AND HELPED ME AS FAR AS HE COULD GO, SADLY THE ACCOUNT HAD BEEN CANCELLED AT THE OVO END”
