“I was concerned that my gas meter was making a loud clicking noise. Spoke to your lady named Doris and she helped by checking with the meter department and I now have an appointment for a new meter to be installed in January. She was helpful and rang back as she promised. Please thank her”
“Terrible company to be with. I had a scheduled installation of solar panels & Tesla battery this week. I Was supposed to have a pre installation survey prior. But never happened! Contacted the solar team, with no reply. The day the scaffolding was supposed to be erected & just 2 days before solar & Battery were supposed to be put in. I had still hadn’t heard anything from them. I had to phone them, only to be told that they wouldn’t be installing my scaffolding that day & solar because they hadn’t done a survey. & didn’t know when they would reschedule the fitment date. Don’t use Octopus 🐙 if you want a stress free solar installation!”
“Since joining octopus I have been so pleased with the way they have conducted business with me they have been very helpful and I am so grateful to have joined this energy team
I am ip to date with readings I have had free electric on their hour slots and I have spoken a few times to the customer service team and they are very supportive and very helpful
I can genuinely recommend Octopus of which I have already several times thank you”
“Shohidul was very helpful with assisting me with the queries / requests I had following the setting up of an additional account for a second property that we have just purchased”
“I saw my account drop to a minus and I was immediately put at ease as my direct debit has left my account but will take time to hit Octopus putting me back in credit.”
“Octopus energy are a terrible company they are great until you request a refund and then everything goes downhill from there. They tell you you can’t have a refund, then when you make a complaint you are given an apology and told you can fave a full refund and compensation for the inconvenience. Then you find out your refund has been deleted with no refund to be given. And the complaint process begins again. I have no trust in this company will be looking for a new energy supplier.”
“Sam T was super helpful and efficient, with excellent communication skills . Sam sorted out my enquiry and e-mailed me with what would happen. He is a credit to the company. Thanks Sam . A very satisfied customer.”
