“Thomas was very helpful given my age, he every thing so easy, given that I had not changed energy suppliers in last 20 years.
As a direct result of Thomas's help and patience with an old codger I decided to join Octopus energy thanks.5 star service.
Regards Ccolin Barber.”
“What a great experience I had watching today - I was expecting all kinds of complications as I wanted to move from a prepayment to direct debit, Kai went through everything in detail, answered all my questions and as a direct result I have moved over to Octopus đ
Fingers crossed everything else goes as smoothly but big thankyou to Kai for all his help and professional, friendly, knowledgeable way he dealt with my call !”
“I spoke to Mamie a short time ago regarding switching from our flexible octopus account to a 16 month fixed tariff option, given the upcoming expected energy price rises. I cannot emphasize enough how friendly, helpful and professional Mamie was in helping me understand what would be the best option for us at the current time. Thank you Mamie you're an absolute star!”
“Our call was handled by a lovely person called Holly.Who dealt with our requests efficiently and kindly.Answering off beat questions by my husband with tolerance!!
Many thanks Holly.”
“I recently had the pleasure of experiencing exceptional customer service from Mandy at Octopus, and it truly made a difference in my overall experience. From the moment I reached out with a question, Mandy was attentive, friendly, and eager to help. Not only listened carefully to my concerns but also offered clear, knowledgeable solutions that met my needs. Good customer service is rare, but when itâs done right, it creates loyal customers.”
“I had difficulties yesterday with the on-line application to switch from my previous energy (gas and electricity). It wasn't clear to me if my appication had been accepted and I got no confirmatory email. I had gone round the loop at least twice without success. I decided to contact Octopus by phone. Connor picked up my call and he walked me through the process in a few minutes. We then had a good follow up discussion on the possibilities to optimise our domestic energy costs by taking advantage of tarrifs offered by Octopus making best use of our existing air-to-air heaters and our planned installation of solar panels with battery storage. Connor was very helpful in these matters as part of your customer on-boarding.”
“I set up an account today and was assisted by Zak P. He was lovely, very friendly and helpful explaining everything very clearly and also had a great sense of humour. I was really happy with the service and ended the call with a smile on my face.”
“I prefer to handle things online but I needed assistance with setting up a new account and what a great experience! Kainaat was not only knowledgeable but polite and positive. She got my account all set up and made my day besides. Thanks Kainaat!
-Chris”
“Dealt with Areeba who was very polite, courteous and more than helpful in explaining and arranging the whole process of switching over to 'Octopus' from our previous supplier.
Despite the time lag between initial contact and finalisation everything worked out to our advantage and I would recommend anyone to at least have a look at what 'Octopus' can do to cut your ever increasing energy costs.”
“I felt very comfortable during my call with Dexter, he was very helpful and went through all the steps clearly and was very helpful in clarifying the concerns/questions I had.
My account was set up in no time! I look forward to my time with Octupus Energy.
Very pleasant call”
“Yes. Ella rapidly sorted out my problem (the online ârenew tariffâ option I wished to choose gave me an error message) and dealt with my continued provision option, clearly, quickly and in a very pleasant, efficient manner.”
“I am so impressed with Octopus. The person I spoke to on the phone sorted out my query. I think Octopus care about their customers and the environment.”
