“Mark was brilliant, I wanted to change my electric supply to octopus who already supply my gas. I also wanted a smart gas meter. I also wanted to fix tariff. I also wanted to change from pay as you go electric to monthly bills.
All of this Mark dealt with so I am happy as long as it all goes smoothly, he seemed to have everything under control.
The only problem was that my call got cut off so I was very happy that he called me back so that I didn’t have to start again.”
“It took a while to get a phone number so I could actually talk to someone, but once I had a number Joshua was very helpful, professional and we had a laugh, which was nice.”
“Having problems with smart readings on the gas meter.Spoke to Jacob [Team-cov2] , he was very helpful, and checked the connection and found this to be faulty.This fault will have to be looked into.I would like to thank Jacob for his help in this matter.”
“Pete S was very helpfull. Checking if my husband was on the Priority Register which he is. He does not do emails so I had to complete on line. He also gave me a link to electric blanket scheme. However on clicking link it does not come up with anything help full. So can Pete S come back to me please.”
“We spoke to Thomas about switching energy provider, as we just got ASHP and solar panels installed. He went through everything clearly and was very good in explaining things to us.
All in all, it was a very good experience”
“I’ve been having a tough time with my energy bills lately, but I was fortunate to be assisted by Niamh, who went above and beyond to help my family and I. She was incredibly considerate of our situation and took the time to help find a solution. Her kindness, patience, and professionalism truly made a difference. It’s rare to come across such compassionate customer service, and I’m extremely grateful for her support. Thank you, Niamh, for your understanding and for making a difficult situation a little easier.”
“Easy switch to Octopus from previous energy provider. Friendly assistant was very helpful in setting up the new account. Pity it took a long wait for Octopus to answer the phone but otherwise everything working well. Thank you.”
“Once I was talking to Kai, a human being, it was all very straightforward. Their mail server failed on numerous occasions to send me anything to start my account creation, but once that was bypassed, it was very simple.”
“Parveen, was extremely thorough when discussing the advantages of a fixed or flexible tariff, alongside setting up a direct debit. The information was current and help me to make an informed decision about saving money, by setting up a direct debit, and l feel reassured and relieved in the knowledge, that what ever increases we have regarding our electricity bill, it is affordable as a single person on a modest income.
Thankyou, for your assistance Pareen.”
“Mylah, who helped me, fully deserves 5 stars for her manner, efficiency and patience in explaining any details I asked about. One star knocked off for Octopus procedures as i thought i had signed up 6 days ago, having gone through whole online process up to and including setting up direct debit & seeing when first payment would be taken......only to discover today that system had crashed and my signup lost! As i was surprised not to get a confirmation email, account no. or similar, the same day, I emailed a response to my quote, then another email, tried phoning the fabled Customer Service .....in all cases, no reply.
I understand it's a busy time, with price caps going up etc, but i would have expected an immediate response to my mails so i could have done switch 5 days ago.
A final word on the scripts operators have to use.....could you cut or limit the use of the phrase "going forward from that" or "moving forward from there"? It must have been inserted 30 times in conversation and becomes quite annoying. "Signposting language" taken to the extreme!”
