“Placed an order on the 26th January 2024 which was then shipped on the 31st January. I had a notification from DHL that the order was out for delivery and was at my collection point. I tried to get a collection code from DHL 7 or 8 times which is still yet to be received. My collection point shop also confirmed that no parcel had been delivered there in my name. I had an email to say the parcel was ready for collection and if I didn’t collect by the 7th February it would be returned to the Online Home Shop. I contacted Online Home Shop on the 2nd of February to say I hadn’t received a collection code and my parcel wasn’t at the shop, I had an email response to say please wait 24-72 hours for them to investigate with DHL as it seemed my parcel was still within the delivery network. 72 hours passed so I had to contact again and received a response from Online Home Shop to say DHL needed to investigate further and they would let me know.. I have now asked for a refund on 2 occasions with no acknowledgement of this. It has been 2 weeks since I placed the order and I’m still no further to receiving it. The customer service is appalling and I would never recommend ordering with this company. My purchase contract is through online home shop not DHL so I should be refunded in full for my lost item and this issue should be resolved between online home shop and DHL directly not making me wait for your internal investigations”
“I ordered duvet and pillows, the duvet was poor quality and I never got my pillows and up now didn't get money back. No more shopping with, I'm very disappointed”
“Absolutely terrible company. Got a refund and replacement after nearly 2 mths of emails and calls. They block you on social media if you dare criticize them. I don't know how this company is still up and running. Cut you off calls after waiting in line for ages too. Do not recommend at all!!”
“didn’t receive my order been trying to contact for months and they said 3 working days still didn’t hear anything so i facebook messaged them said they was busy! then i get message saying they have sorted this via email i’ve had no email! they keep saying has this been resolved repeating same thing! i spent over £100 and have nothing! absolutely disgusting customer service please avoid!!!”
“Was not right material was paper thin and I have tried to contact them since before Christmas I have just got rid of it as I can't be doing with the hassle and wait on replies just money down the drain for me This was supposed to be a Christmas present for my daughter-in-law. Had to go and buy a new dressing gown”
“Ordered start of December … still waiting on delivery… Evri ( another wonderful company.. not ) don’t have it yet ! Asked for my money to be return , falling on deaf ears …
I strongly advise nobody to use this company! Their customer service is appalling!”
“After seeing all the bad reviews i panicked and tried cancelling my order. Left bad reviews myself which i regret. The company is just really busy and taught me patience. Received my order and was great especially for the price. Will definitely order again. Give them a chance i think everyone is worrying more after seeing others reviews which results in them getting more behind having to deal with lots of emails. My items were great quality just delivery that takes a while however now i know i will be more patient waiting next time i order.”
“WARNING COW BOYS HAVE CONNED ME TAKEN MY MONEY NOT DELIVERED MY COMPLETE ORDER AND SENT DAMAGED CLOCKS AND HAVE SO MANY EMAILS FROM ME AND DO NOTHING LOOKS LIKE IT IS COURT FOR ME!!!!!!!!!!!!!!!!”
“Would give minus stars if I could! Horrendous customer care. Ordered item 20 Nov , now 7 Dec . Tracking from Royal Mail says “ we are expecting it”
Since 20th Nov !!! No reply to my emails except auto reply looking into it 3 days!! That’s 3 sent to them so far with no outcome . Do Not Buy From Here you’ll be disappointed and out of pocket as I paid for the item. Thoroughly disgusted!”
“Will not use this site again. 1st time using I put in order on 16th November 2023, money taken out. Says uk delivery 5 to 7 days, didnt get order unable to call. Sent email on 29th November, automated message came back a repsonse withing in 3 working days. I have had to send another emails 6th December asking for my money back. Checked track my order and hermes is stating still waiting for order. Very disappointed, avoid as they take your money, do not get goods, and can't contact them.”
“I bought a grey faux fur bed set and it was absolutely rubbish the faux fur started to fall out the duvet is see through and the pillow cases don't fit the pillow, these were bought through Debenhams site.
Would avoid this company 😡😡”
“I am not afraid to use my real name for this review.
warning , Do not us this company . they are atrocious . the good reviews that they show on their website , must be fake . look at the negative reviews . you will get a true idea of had bad this company is.
i ordered items on the 16th of November. as to this day, have not received them . sent 3 emails spaced over 3 separate days , no reply . the work on a ticket system. you email is overwritten by your next email and goes back to the bottom. phone them . their number is 01617949213. but bear in mind, they will just tell you what you want to hear.
this company needs to be reported to trading standards i know i will be doing that, but we need others to do so before this company takes notice . i paid via paypal. best to do that as you have some sort of insurance of getting your money back. or if you didn`t use them. go to your bank or credit card company and tell them to do a back charge. it usually works.
THE COMPANY WILL COME OUT WILL ALL SORT OF EXCUSES AS TO WHY YOU DIDN`T RECEIVE YOUR ITEMS. READ THE LOWER STARRED REVIEWS FIRST.
At the end of the day . DO NOT USE THIS COMPANY . I REPEAT, DO NOT USE.”
“Order us a week later. After me chasing I was told they have a backlog to get out and to wait 14 days. If I had known this I would have gone elsewhere. Dishonest company taking peoples money without supply the goods.”
“After 5 days no communication from you about my order. Rang yesterday and was told Royal Mail was picking up my parcel and gave me a tracking number. Checked today and Royal Mail are still waiting for my parcel. Rang back again today and was told my order had not been processed yet. What a joke.
Will not order again.
If not heard anything by Monday will report to Trading Standards.”
