“Never received my items and I found a link to a what’s app customer service. The guy now says it was delivered, but it wasn’t so he sent me a form to fill in my card details to get a refund?? No, I don’t trust this at all! Avoid at all costs! I will rather lose my money and never use again!”
“Only giving one star as you can't give zero. Avoid this company they take your money and don't send orders and you then can't get a response from them. Absolute sham.”
“Why offer next day delivery when you cannot adhere to it? There is no contact number to speak to someone and they do not respond to the contact forms or emails. DO NO BUY FROM THIS COMPANY”
“They had the items back and never refunded me and also had advanced orders with them that I cancelled and this company will not respond to emails and have not refunded £103.”
“Terrible customer service .I ordered two items on 27th July...paid extra for next day delivery. Items didn't arrive until 4 weeks later!!in-between I sent 6 emails,4 ignored .Eventually I got a reply saying the items were on a pre..order .No problem ...but the issue I had was that they blamed me ...they said I had not seen the message about the pre..order on the confirmation email .Complete utter rubbish ..nothing about pre order on confirmation email ..and why would it accept next day delivery if items were on a delay .Absolutely dreadfully. NO APOLOGIES /no refund offered for extra post payment .Will never use again .”
“Ordered a dressing robe . Put it on and the seams fell apart. No telephone number to speak to anyone! Avoid shoddy material. Have tried to contact them. Waiting for a response.”
“Wasn’t delivered but trying to say it has pics show my house on missed delivery than next is supposed to be they deliver looks nothing like my home. Delivery company always update but all of a sudden no updates!!!
I was in hospital due to problems with my disability. Now won’t refund or resend.
I live on a low income. This is not something I can just afford. It’s a big company like this. Don’t follow through on their promises. I will never use this company again”
“Product arrived Damaged over a week ago and no response from customer services. Its a shame as basically the product is lovely but need a replacement frame”
“Disgusting. I ordered a shape side table on the 3rd Aug. They delivered a basket storage table. This was ordered for a present. I can't get hold of them to claim my money back. I'm going to take this further if I haven't heard by money. I am a oap and disgusted.”
“If I could give a 0 rating I would, I ordered 2 egg chairs arrived after about 2 weeks one was great but the second had issues( head cushion had tie back missing and also big frame part with no paint on … soooo after messaging n few days later no reply i commented on a fb advertisement for OHS post for the company they replied n said they would resolve my issue if I sent item back( I’m disabled n it’s big heavy n bulky , I messaged back this n asked could they not just send a new seat n cushion part well after a lot of two Ins n throwing they agreed to send replacement cushion, well cushion finally arrived wasn’t the right colour shape or size so I contacted they again stating this nearly 2 weeks to keep chasing for a resolve) anyways the supposed supervisor Megan then replied saying oh yes after checking with supplier would be different colour and material I sent her pics via my messenger she then replied is it causing you any issues., like wtf Yh it’s not the right thing!! OHS has. Now blocked me in messenger and their fb so I can’t even contact to get a resolve or solution!!! So I emailed them on the help@ OHS , n no reply !!! good job I screen shot all my messages and now intend on taking this further as last message from the apparent supervisor Megan said they would issue a FULL refund!!! Then blocked in all methods of communication!!! Very unprofessional and vile treatment!! Steer Clear!! -101% unsatisfied customer !!!”
“I’ve order a few things from the company now and have only positive things to say. Goods have arrived in great condition and in good time. Prices are very attractive.”
“Terrible Experience with Online Home Shop - Avoid at All Costs!
I ordered a double duvet set (14 pieces) from Online Home Shop on 24th June, and it has now been over a month with no sign of the goods. After a week of waiting, I contacted the company to flag the issue. Despite my repeated attempts to resolve this, they have neither processed a refund nor sent a replacement. Their customer service is atrocious and uncooperative.
The company claims they are investigating with the courier company but refuses to process my refund in the meantime, leaving me £100 out of pocket. I have sent numerous emails, but they have failed to provide any correspondence or update on my refund or replacement. This company is a complete con, and dealing with them has been the worst experience ever.
Be very careful if you are considering buying from Online Home Shop. Their customer service is non-existent, and they seem more interested in keeping your money than providing the goods or a satisfactory resolution. Avoid this company at all costs!”
“They never sent my item out. And when I asked for a refund they said they have done it. But I never received it. And when I emailed them back to let them know. They never got back to me
Don't shop hear it's a scam”
“Ordered bedding from here the prices were cheap so wasn't expecting brilliant quality, but they weren't the greatest at all, very thin, didn't fit properly so kept having access at the top or bottom over the duvet. Its alright for cheap items but don't expect quality. The box the items were delivered with was several boxes all stuck together, I was very surprised nothing was missing for the holes in the box. Overall I would give it a 3 compared to other places on the market doing similar items for similar prices but you get better quality so shop around before you buy.
Edit...
After washing bedding all the seams have come undone on the fleece duvet set for my daughter very poorly made. Won't be returning! From the reviews I'm not going to bother trying to get a refund as they don't seem to answer anyones queries.”
“worst experience ever i bought first time from ohs and i spent £147 and just received few items lots if items are missing and they are not responding”
