“I bought a Makita battery set from OnBuy.com
The batteries turned out to be faulty. After a couple of messages back and forth I am pleased to say OnBuy.com gave me a full refund and let me keep the batteries for the inconvenience.
Thank you OnBuy.com for your professionalism.”
“Purchased an electric potato masher.
The item came with an EU 2 PRONG plug.
I thought it was illegal for a company to import electrical items not compatible with the UK. If I had known the item came with an EU plug I definitely would not have purchased.”
“If I could give zero stars I would. I ordered air pods for a birthday present. They seem to have got lost in the post. despite repeated attempts to get either a replacement or refund I just get passed around.between so called customer service and the seller. On buy seem to take no responsibility for the sale and my guess is that the seller is foreign and doesn’t care about their obligations under Uk law. It’s massively frustrating dealing with them. DONT BUY FROM THIS COMPANY”
“I wish I had read the reviews before buying from the ignorant rip off merchants!
I ordered 2 items from a seller on Onbuy (Goodsbybox) and was promptly emailed a goods despatched email and also a tracking number for Everi . After the delivery date came and went , I logged onto Onbuy to see I had been sent a message from them to say 1 of the items was out of stock and would I like an alternative or my money back. I opted for the alternative but have now had no response from them and also no products
I have sent 4 emails since and not one of these ignorant ****ends have replied to me.
How this company has an average of 4.5 stars is a complete mystery when you read all the bad reviews
I have tried searching for a telephone number for the company but cannot find one
SAVE YOUR MONEY AND USE SOMEONE ELSE”
“Love the dehumidifier beads from OnBuy! They take the moisture from my room and wardrobe. Also, the they are cheapest on the market! Definitely going to buy again”
“Unfortunately I had to put 1 star but actually it is zero. Disgusting customer service. I was sent two faulty mirrored side tables on May and to ensure no drama I asked for a replacement. Its going up to 5 months and nothing sent. Again to cause no drama I requested a refund and instead of listening they are making their own choice of sending me a replacement although I have not recieved it yet. They are nor apologetic or show act of it such as through good customer service, reassurance or any rectifications.
In summary please do not purchase from this site even if you are tight with money. You will recieve nothing but disappointment, lies, horrible customer service and more which you do not deserve especially if you paid for your item. I don't understand how they do not feel bad for how they treat paying customers. DISGUSTING.”
“I have not received my air fryer and I cannot contact the company. Thank goodness I arranged to pay in 3 as many reviews are reporting this company as a scam so at least I've only lost one third of the cost! I will contact Paypal today and cancel the other 2 payments and ask them why they are supporting a company that appears to be fraudulent.”
“Very good company had never purchased anything from them before. I received my item well packaged. Very fast dispatch time. My item was exactly what I ordered very happy well done OnBuy.com 5/5🙂”
“Purchased small chest of drawers from company called Moderix, via onbuy.com, the item was damaged in many places, contacted moderix, who pretended he couldn’t hear me once he realised I was complaining. Messaged onbuy who ignored my messages. Both companies are clearly not to be trusted, don’t risk your money with these slimy companies”
“I purchased some products from "UNBEATABLESALE-USA" on the OnBuy website. Do NOT purchase from them. I've waited for months now only to be told the order is now cancelled and refunded.
I had specifically told them NOT to cancel and that I would wait longer (They'd missed the expected delivery by months already anyway) - only to be informed it was still cancelled and that I could place a new order - THE PRODUCT NOW COSTS £20 more! Just bad service!”
“Basically ordered from onbuy.com website beginning of August and not received my goods or a refund!!! Absolutely disgraceful service all round. Messaged the seller numerous times with no reply!! They still have my money and I’ve NO goods!!!! Onbuy.com customer support couldn’t care less and said get a refund from PayPal/ card company. As a busy full time working mum, I haven’t got the time to sort out all this due to incompetent companies!! Never again.”
