“Ordered a glass bauble from seller 'kasabona' via onbuy said delivery was prior to Xmas but item never received, ignored 3 messages and refund request. Had to open PayPal dispute before it was quickly resolved. I don't think I will use onbuy again.”
“Onbuy allow scammers to sell on their site of 'verified' sellers. These sellers post their items for sale, receive all money through PayPal, and run! Onbuy will not help you to get a refund, you need to do it yourself through PayPal which can take time and effort. Never using this site again”
“It's a scammers marketplace, they offer no help, tried to contact seller twice, no reply, checkout as guest through paypal and OnBuy have zero interest in helping out or getting involved.”
“Great new marketplace to rival American Amazon.
Remember when reviewing that you are purchasing from a 3rd party supplier and so maybe it is them who need the negative review. Like Amazon, many people believe they are purchasing directly from OnBuy which is not the case and is usually the same on Amazon (although they do sell directly and uncompetitive with their own sellers.
My experience of OnBuy has been nothing but positive. You just have to pick your seller carefully.”
“Sent beatspro and they are 2nd half and don’t work , Apple told me that they will not fix that as they have used someone else barcode , don’t use this website”
“This company is fake, ordered in mid November still not received ,will be contacting trading standards as I can not get any answers from this firm, they need to be closed down A S A P before more people lose there money”
“Terrible service. I ordered a present at the beginning of December to arrive mid December. I still have not received it and requested a refund as it wasn't (and hasn't) going to arrive for Christmas. They have made up some rubbish about contacting the logistics company and kept telling me it was on the way, however the tracking still says it is with the sender. They are refusing to give me a refund.”
“The item arrived squashed and broken .
The product is poor quality with inadequate packaging.
I tried leaving a 1-star review, but this was rejected. They obviously don't like the truth about their products.
I would not recommend the product or Onbuy.”
“Never sent me an OTP number which is required to receive a delivery through amazon.
5 amazon workers have turned up at my door trying to give me the package but because I don't have the number they can't give it to me. They are wasting everyone's time, I feel really bad for the delivery drivers who arn't on much money and have said they get penalized for packages sent back.”
“One star is too much 🤬Why dose it look like this company has a 4+ rating when all reviews are 1 star bad reviews 🤷🏻♀️They take your money and don’t send you confirmation, the items are not on your account so you can’t track the item and they don’t answer any emails, I give £350 for a set of dumbbells for a Christmas present I have no Christmas present no explanation and now no money to buy anything els the best I can do is wait 2 weeks to get a refund from PayPal 😞”
“STAY AWAY FROM THIS COMPANY! I will NEVER use OnBuy again...they allow SCAMMERS to sell on their site and don't do a thing. I wish I would have read the recent reviews and not looked at their overall rating.
I ordered an item for a Christmas present on 5 December...plenty of time. Never received item. Never received response from seller. On the 17th I was getting worried it hadn't arrived...OnBuy will NOT help sort out any problems, they tell you to contact PayPal and chase the money down yourself. PayPal takes 2 weeks before they give you a response regarding getting your money back. In the meantime, I'm having a last minute panic trying to find a Christmas gift to replace the one that was supposed to arrive!”
“Do NOT use this company.I ordered a speaker at the beginning of November from Hashtechguy,through the OnBuy site..I haven’t heard a thing since!!After numerous emails to OnBuy,they told me I have to chase the money myself.This company shouldn’t be allowed to operate.Shocking customer service(non existent)Stay well away”
“I have not received what I did order. You get no response from the seller.Paid £42.00 for parfum never arrived.was going to be a Birthday present for my granddaughter.Total fake firm. So bad”
“DO NOT buy from here, they will take your money and not send items. Whole organisation are SCAMMERS INCLUDING ONBUY they don't help at all. They just tell you to message the seller who does not reply to messages or emails.
There is no phone number to speak to anyone. KEEP YOUR MONEY AND RUN AWAY WHILE YOU STILL CAN.
ON BUY if you don't agree with my feedback please feel free to contact me personally and we can discuss my reasons for my review.”
