“The product arrived as quickly as possible with very lovely and amazing package. The ordering was seem less and very fast. I will definitely shop with Onbuy.com again in the future. Keep shopping with reliable and reputable online seller like Onbuy.com. Keep the flag flying!”
“Received a faulty item, which doesn't work properly. No customer care whatsoever, after finally finding a way to dispute the order still waiting for their response. I don't have much faith.”
“The order has been marked as awaiting dispatch since 26 July. No update or repayment from many attempts via customer report and now in an unbreakable online circle of my complaint being marked as closed. It clearly is not but I cannot email without an automatic response directing me back to my account, which then says the complaint is closed. How can one make a claim through the promoted Onbuy Protection Scheme.”
“Wouldn't give this company even one star!!! DONT buy from them they are dishonest and just out to scam people with faulty items that they won't refund unless you pay £25 pounds to send it back to China!
Even then I doubt if you will get your money back! Utter fraudsters.”
“on each item that i added to basket clearly stated free delivery on checkout there were hundreds of pounds added to total cost for delivery not a good site”
“A message to onBuy. I would start to listen to all you negative reviews & do something about them because new customers like me are never going to order anything. You’ll need to look after your existing customers first to start attracting new ones.”
“A very poor mans eBay with absolutely no customer service or vetting of sellers. Purchased an item which was faulty within a matter of months. Seller would not assist as obviously overseas with little care for UK law and when escalated to OnBuy customer services, couldn't be bothered to even respond. Absolutely dreadful. Stick to a professional company like eBay rather than these awful pretenders.”
“I bought 2seresto flea collars and they are definitely fake .my dogs are covered in fleas and ticks since wearing them .I’ve always used seresto in the past and it is a brilliant product.Since looking on YouTube how to spot a fake seresto these you have sold me are definitely fake 🤬”
“Item not arrived, order time 6 weeks, says returns period closed even though not received it.
Complained to seller, no response.
Complained to Onbuy, no response, no response, no response, no response.
Think it’s a scam.
Won’t use them again, had mostly experience before.”
“Lots of choices available and offers plus free postage . Never used before to get products but definitely will do really pleased with my first experience”
“Beware - this is Amazon by another name. I've gone to great lengths to avoid buying from Amazon - and the soupmaker I received had an amazon receipt in the box. Disappointed - will stick to local shops in future.”
