“Don’t buy from here I got a iPhone 8 the home button never worked. Sent phone back never heard from them again open a PayPal case good job I paid with PayPal won my case got my money back”
“I bought a TV on their site. after 15 days of waiting they sent me an email to cancel my order and that I would receive a refund. I haven't received any refunds yet. I have sent several emails to their customer service but have not received any response. absolutely bad customer service and communication. to avoid”
“Order set of children's books, was advised of a delivery date. Items didn't arrive within the timeframe. Requested a refund. OnBuy refused to help, told me to contact the seller - seller refused refund due to items already being shipped. OnBuy refusing to address the issue or sort out a refund. Appalling.
Website claim 'transparency and fairness' - absolute balderdash. May contact Trading standards or ASA!”
“I have had the worst online shopping experience ever through this website. Their reviews are completely unreliable as they do not publish anything below 4 stars,, so I have placed an order from what I thought was a trusted seller with good reviews, based in France, only to later find out when the item wasn’t arriving after 2 weeks that they are in fact in China! The item ended up arriving after over a month in wrong style, colour and material and being counterfeit on top of everything! The seller hasn’t been helpful at all despite stating the UK return address, the OnBuy customer service is only sending defensive responses and only after a PayPal case have I been offered a return...to CHINA! Save yourself the stress and hustle and avoid this website.”
“Ordered wardrobe, it had numerous damages and I was offered £20 which was an insult. Emailed them and after 4 weeks still waiting on a reply.
Avoid this company it is very very unprofessional.”
“Had to give one star but wouldn’t even give it that, my order never came, the seller doesn’t reply to messages so have to go through PayPal to get your money back, will never use again ever and will tell everyone I know to avoid”
“Terrible take no responsibility for sellers unlike Amazon and eBay
Bought something for 100 pounds approx not advertised accurately OnBuy not interested referred me to PayPal resolution centre”
“I bought 2 iPads
I paid £40 for priority delivery the next day, the other option was far less but I wanted them earlier so I paid. They still came late and when I sent a message to seller there attitude and customer service was diabolical!!!! They mirror less have said tough !!! There messages back were full of sarcasm!!! Clearly looking at other sites on google this company is a scam company!! I’m preying the iPads are working now !!!! The trust pilot reviews are not true”
“Total scam site. All looks good. I got correct emails. Order placed. order despatched, then unable to track, Royal Mail know nothing about it.
Even though I paid by Credit Card it had to be done via their PayPal account, obviously so it takes away the responsibility of Onbuy dealing with refunds!! Goods have never appeared. Trying to contact them is a no go. When I've investigated this Company on Companies House they consist of hundreds of sub companies.
Trying to reclaim my money via Paypal but because I dont have a Paypal account this is proving very hard.
PLEASE DO NOT USE ONBUY!!
I have informed my local trading standards dept, Northumbria Police and BBC Watchdog.
Then asked for a review for goods that never arrived”
“SCAMERS !!!
wow : open air scam ......... they offer slightly cheaper items , take your money and then : THEY DO NOT SEND YOU ANYTHING ! WARNING : THIS IS A SCAM !!!! DO NOT BUY FROM THIS COMPANY !!!!!!!!”
“You go through the whole registration and order process on the basis of fast free delivery, where free delivery keeps being stated; then at the very end they either add on excessive postage, or you simply get a 'can't be delivered to this location'.”
“Ordered a Nikon battery at a 'too good to be true' price and it arrived a few days later. It all looked very legit, with a flat-packed Nikon box, instructions and plastic end cap on the battery itself, but on checking the Nikon website for counterfeit advice, it confirmed that their batteries do not have the model number stamped on the front, while the sticker on the reverse looked skewed and not applied correctly.
I contacted the seller through OnBuy and they quickly refunded my Paypal payment, which was helpful, but it just confirmed my suspicions, because if the product were genuine, a reputable seller would dispute this and certainly wouldn't refund me without requesting I return the item.
It sounds like I was lucky because it appears many people don't get their money back, and my purchase was relatively small. When it comes to the Paypal transaction and protection, the OnBuy site has lots of caveats in their Ts&Cs saying they're just the middleman, the contract is with the seller and they aren't responsible for their sellers' etc. etc. which, even if it's legal, isn't helpful and is just poor customer service.
The last thing I'm going to do is use a counterfeit battery in my pro camera, so it's going in the recycling. If you're reading this review, just don't bother.”
“Never heard of this company before but they seemed to have decent reviews. Do not bother using them. Never received my order. Couldn't speak to anyone directly only via links on their website. Stick with Amazon.”
“Will not touch this company again with a barge pole! Bought a LaCie drive from them at a cost of £214.76. Their website tells me it was dispatched with an estimated delivery of 22nd October. So why am I still waiting on the 3rd November. Emails not replied to and phone never answered. NEVER AGAIN!!!!!”
“STAY WELL CLEAR - Use eBay or Amazon
Be warned, if you get a problem with a seller OnBuy are not interested and just tell you to contact PayPal, not so easy if you do not have any transaction ID. Even worse if you pay by credit card, Paypal will tell you to contact your card provider and the card provider will tell you to contact PayPal. So whose responsibility is it to sort out these issues. At least with eBay and Amazon you always have good customer support to turn to.OnBuy are only interested in taking their percentage cut from sales and with ABSOLUTELY NO interest in anything else.
IMPORTANT NOTE !!!!
If you look through the reviews of any company selling on OnBuy you will only find 4+5 star reviews. THEY DO NOT publish any review that is below 4 stars. You can make your own mind up what that says about the company.”
“STAY WELL CLEAR - Use eBay or Amazon
Be warned, if you get a problem with a seller OnBuy are not interested and just tell you to contact PayPal, not so easy if you do not have any transaction ID. Even worse if you pay by credit card, Paypal will tell you to contact your card provider and the card provider will tell you to contact PayPal. So whose responsibility is it to sort out these issues. At least with eBay and Amazon you always have good customer support to turn to.OnBuy are only interested in taking their percentage cut from sales and with ABSOLUTELY NO interest in anything else. Also worth noting that OnBuy only publish 4+5 star reviews.”
