“I ordered a ÂŁ190.00 swing chair on 17th May. Was due to receive on 31st may. Have sent 5 messages over past week- ZERO RESPONSE. I have now cancelled my order and cannot get my money back.
AVOID this company - the service is rubbish - I just want my refund....”
“Chat bot absolutely usless you end up frustrated and trying to get round it til it recognises something and puts you through to the only person available which seems to be the same carmina everytime, who tells you your payment dropped of the account and you have to reorder but funds have clearly left your account and you paid for faster delivery but nothing has arrived
They tell you the same thing over and over then close the chat on you
They tell me the payment provider is the person to issue a refund not onbuy when I've placed the order with them
I'm not happy at all”
“I found this site by accident and thought I’d try it out for bulk items.
The prices on here are great and so far after ordering approx 5 items I’ve had no issues with the items.”
“Allows buyers to seller replica items under genuine trademarks. I purchased a LEGO set which was in fact a cheap, Far East (China) item with plastic blocks, LEGO style. You then can't get any help from seller or onbuy customer support. Save yourself the stress and disapointment an only use genuine retailers. If it seems to good to he true, it is!”
“The hottest site in the UK, it's a shame the police don't report themselves to shut down and investigate these sales accepted by this site. The sellers are thieves, most of the items are China, delayed shipping and counterfeit (instead of new they send used item and replaced parts). Then, when you notice the irregularity, the seller (Of course with the onBuy agreement) tells you to send the item back, but to a different country than the one of origin. It's a classic nine known scam to not refund your money (I'm sure they would have found a reason) and fake it to trick another customer. All this known, reported to customer service onbay, who then no longer responds to your request... I will never access this mess of a site again and shame on everyone.”
“Complete lack of communication, no delivery advised. No phone number to contact company for information. Still waiting for goods, that's if I ever see them. Oh and I have paid.”
“As an agent OnBuy is the worst place to work for. One, randomly assigned tasks are such that they suck you dry of money and yet are impossible to complete. That promote you to desperately transfer more money in the hope of recovering the principle. Mentors tell half truths. For ex will start by saying pay only 25 to buy USDT. That will go up to 560 USDT in a single day. And your task- that shall remain incomplete hence no salary. A bunch of paid agents keep providing fake positive reviews.”
“I had bad experience with onbuy.com
I received wrong Item but they don’t accept return they email me this I am not recommend online shopping with onbuy
From GreenZech
To: Jafer Hussen
Sent: 04/05/2023 04:10
Hello Jafer Sorry to hear the news. If you confirm that you need to return, we cannot bear the freight of refunding the product. Best regards! Dora”